All 98 tenant reviews.

“Pros: Great location, lovely doormen, good units, nice pool Cons: Have to pay for pool use on top of amenity fee, not always a great response time from maintenance”

“Pros: Good amenities and outdoor pool Responsive management team Spacious apartments Cons: Wish you didn’t have to pay every time for the pool Have to pay to put the flex walls up and down Slower elevators”

“Unit 18K Pros: Big apartments, friendly and welcoming staff, clean premises, great location Cons: Apartment wasn’t cleaned before move in. The paint on the walls and some of the closet door and stuff is bit old and just painted over without too much effort. Elevators are been replaced which is causing a lot of delay for people to go up or down”

“Unit 15G Pros: Being in a large apartment complex, you get all the amenities! The tenants are all really nice, the pool is great for the summer, and you are next to everything you need (food, errands, and exercise). There’s a maintenance team and they are somewhat responsive. Cons: Lots of families and pets. Not a bad thing, but screaming kids and the smell of dog pee isn’t great every time you leave your apartment.”

“Pros: Really nice area along the water. Although they're about to start 5 years of major construction along the water. Neighbors are friendly for the most part. Cons: I do not have working heat or air conditioning. My electric bill in the winter is over $1000 for a 1 bedroom in spite of the heat not working. Maintenance just closes my tickets without fixing anything. We've had 4 major fires in the last few months. The building management was aggressive/retailiatory when I asked about fixing the heat.”

“Pros: Spacious, well priced and well maintained Cons: Elevators have been broken for years, causing huge lines”

“Pros: Responsive management, great apartments Cons: Expensive lease renewal”

“Pros: Friendly doormen, great location Cons: The building is rated a C which you can see from the extraordinarily high electricity bills. Advice to landlord: Provide more transparency on why Metergy was selected, how usage is determined and get tenants a better rate.”

“Pros: Train connection, water view and nearby parks Cons: Elevators have been repair for the last 2 years, Management is very rude, price is very hight compared to similar units Advice to landlord: Education”

“Pros: N/A - See complaints below. Cons: Some additional updates to add to the poorly managed complex that is Gateway. 1. Gateway will not budge on renewal offers. They will raise your rent the maximum amount they are legally allowed to under the Good Cause Eviction act, and will not negotiate on anything except for "current market rate." Having major issues with your apartment? Doesn't matter to them. Good luck negotiating from the Spring to the Fall. Also - beware, if you signed an initial lease for longer than a 12 month term, they will not offer you the same length lease when renewing. 12 months only. For no real reason other than them not wanting to. 2. Reinforcing that Gateway charges "luxury" prices for non-luxury standards. See attached photo of dog poop in the elevator on a busy day. 3. Water shut downs have become more frequent - the most recent shut down (8/11/25) lasting 1 hour beyond the time period when it was said it would be restored. Leaving residents without clean, usable water or access to plumbing for hours. Even post-restore, hot water is not usable. No water pressure. 4. Tragically, last week, a Gateway resident passed away - which was unfortunately seen and spoken about by many residents - many then offered support and sympathy to one another. Gateway was silent. For a company that prides itself on their sense of "community," the lack of acknowledgement for such a tragedy of this scale is disappointing beyond belief. No grief resources offered, no help resources provided - nothing. It takes just a few minutes to piece together a few words of condolences and methods of offering help to those who are struggling. Gateway would rather pretend nothing ever happened than admit that a life was lost. Management only cares about their reputation and being able to charge the most they possibly can for these units. --- Unfortunately, I should have listened to other reviews warning prospective tenants about the outrageously high electricity costs. In 10+ years of living in Manhattan, I have never paid even remotely close to the amount we are being charged at Gateway for electricity, with January 2025 being the highest cost yet - nearly $400 for one month in a one bedroom apartment. In voicing my frustration with other tenants, it seems I am far from alone - as others have reported monthly electricity charges even higher - $600+ for a 1BR, even some over $1,000 for a 2-bedroom unit. Ridiculous. People can heat entire homes for this cost. What this really boils down to is of course, the cost of electricity rising, but even more so driven by: 1. Awful building insulation 2. More importantly - the heat/AC units that are installed in each unit are completely inefficient at heating. They use so much power when on - even when running as the building recommends (between 73-75 degrees, on auto mode, dropping down to cooler temperatures at night vs. turning off entirely, using 2 units if available in the apartment instead of one, etc.) The messaging most tenants have been given from management and the metering company regarding these units and their egregious use of electricity is: "When it is 40 degrees or above, the heat pump feature provides heat which is an efficient way to heat the apartment. However, this feature does not work when it is below 40 degrees and the heat switches to 100% electric heat elements." Thus - insinuating that the latter (which applied to most days in December, January, and even February) - is a completely INEFFICIENT way to heat an apartment. And it truly shows - even when running the unit in sub-40 degree weather as recommended, it is still freezing in the apartments. If you enjoy paying your life savings to live borderline comfortably while Management tries to justify the use of these terrible HVAC units - Gateway may be the place for you! Management - rather than combatting tenants via email, or returning the same boilerplate replies to complaints that are significantly impacting your residents financially, you'd be better off spending the time looking into solutions for replacement HVAC units that are more energy-efficient, and actually work to heat apartments in the winter. These things do exist, and many buildings leverage them. If this can't be done, this will be a huge reason for high vacancies and quick tenant turnover. Advice to landlord: Management - rather than combatting tenants via email, or returning the same boilerplate replies to complaints that are significantly impacting your residents financially, you'd be better off spending the time looking into solutions for replacement HVAC units that are more energy-efficient, and actually work to heat apartments in the winter. These things do exist, and many buildings leverage them. If this can't be done, this will be a huge reason for high vacancies and quick tenant turnover.”

“Pros: Doorman are great! Cons: The elevators are worse than I’ve ever seen Laundry room doesn’t have enough machines for the amount of people Advice to landlord: Let people pay to install in unit w/d”

“Unit 26R Pros: The view of the river which is about to be blocked by a wall they are building in hopes of keeping out the next major storm. The entire neighborhood will be surrounded by what will look like the Berlin Wall and the neighborhood will be finished at this point. Cons: 10% rent increase, horrifying rent stabilized neighbors who act entitled , zero maintenance zero contact with any management in emergencies, the worst elevators in NYC, there is absolutely no one in charge of these properties, we fend for ourselves. Advice to landlord: Get your act together”

“Pros: Decent location, cheapish Cons: Very thin walls, bike room unorganized and had roaches, carpet beetles on 19th floor that infested my stuff”

“Pros: Doormen are amazing, can't beat location Cons: Had many issues with leaks over the years resulting in floors being replaced multiple times. Management has no care for long time residents, actually is trying to get them up to market rate or get them out.”

“Pros: Location is great. Right next to the water. Cons: Doorman are terrible. Act like they are doing a favor to give you packages. Outside the building always smells like dog piss”

“Pros: Good location and very safe neighborhood Cons: Management took weeks to respond to maintenance requests. Was loud due to construction below the building.”

“Pros: Location (until the BPC multi-year construction projects start next year). Square footage. Cons: Overpriced (jacks up prices as soon as your first renewal hits and keeps on going), poorly maintained, nonresponsive management, horrible multi-year elevator renovation that’s leaving people stuck and waiting 20 mins for an elevator sometimes Advice to landlord: Grow a conscience”

“Pros: Have had no issues Cons: Very quiet, but could be a good thing”

“Pros: got a great deal on the rent initially when I moved in during the peak of pandemic Cons: Cockroach problem, did not resolve with exterminator visits - See pictures for just a small sampling of the dozens of examples. Rent continued increasing over 20% YOY multiple years in a row, no longer explainable post-pandemic and in light of pest problems. Obviously not luxury as advertised. I now live in a nicer building in the area for much less.”

“Unit 7E Pros: We love our neighbors, we love our doormen. The view is gorgeous. The pool while pricey is nice. Cons: The management is brutal. They raise rents in the 18-23 percent range on every new lease and don’t let you negotiate. They market and keep trying to price the building as ‘luxury’. It’s not. It’s a nice place to live but old and not worth the current prices. Advice to landlord: Care about your tenants”

“Pros: Nice views, close to the water, nice staff Cons: Had a mouse, exterminators couldn't get rid of it for 2 weeks Advice to landlord: Dont leave food out”

“Pros: Good sized apartments Cons: Leasing staff completely lies about inventory, pricing, and negotiations. They also do not honor referrals. They're extremely rude. There is always a price to pay and amenities are never free Advice to landlord: Fire your leasing staff - the manager & his employee were terrible. They owe my referral $500.”

“Unit 19J Pros: River views, pool, nice size apartments Cons: Windows are thin, very cold in the winter, late with the rent, they put a notice in the door Advice to landlord: Change windows”

“Pros: Very quiet, great neighborhood Cons: The electrical bills in This building can go crazy high. We once received one that was $500.”

“Pros: Beautiful Views Location Noise level Cons: Management is unnecessarily rude. At one point, I felt like they simply enjoyed contentious email exchanges. Old apartment finishes Run down amenities (they also charge a mandatory amenity fee but leasing agents like to keep that on the DL before signing the lease) They charge for water! Which can get pricey when their apartment toilets continuously break and start running. Tenants let their dogs go to the bathroom on the premises (courtyard lawns) and I’ve seen multiple dog poops IN the lobby area and the person obviously just left it for someone else to clean up! Advice to landlord: Kindness goes a long way.”

“Pros: The location on the Hudson has the feel of living in a resort. Close to the the 2, R and 4/5 subway lines. Many dining and shopping options close by. The building staff and on site management staff are very nice and care about the residents. The common area is nicely maintained. Cons: The complex is advertised as luxury and it is A minus at best. Quiet inside and out except if you face the courtyard when the Sanitation trucks are there at 7am and when a forklift operator allows the machine to beep in reverse incessantly at 3am. At lease renewal the rent is increased to whatever the market will bear; NON negotiable. Expect 15% to 30% year after year. Advice to landlord: No use, as any advice will fall on deaf ears.”

“I was interested here because of location to where I and my family need to go on a daily basis. One visit sold me because of the beautiful water view, and relatively clean and organized building with good appliances. The forms that needs to be filled was a little long, but probably standard procedure. The building seems to be well managed based on several weeks of living here. The laundry and packages are all managed by mobile apps, and the door men all seem very friendly. A few issues: 1: the walls/doors are thin, and you can hear sounds from other apartments. 2. I have T-mobile, and my reception is just terrible. Only getting 1-2 bars at best. 3. gym is all the way in other build that requires a long walk, and hours of operation are short.”

“I just moved into our apartment about a month ago. Thanks to the help of Kireolos we were able to look at the apartment within a timely manner and fell in love without from the beginning. The process was made so easy because of the staff in the leasing office and I advise anyone looking in battery park to definitely stop by and check out gateway apartments.”

“Pros: Love the building, love the views, love the size of the kitchens Cons: Maintenance is responsive but doesn’t always fix issues.”

“Unit NA Pros: Great views (truly incredible) Friendly doormen You can flex the apartment Gym in building Cons: Heating is horrible Building itself is an eyesore Rent goes up 15% every year :( Not very upgraded Advice to landlord: Renovations needed”

“Pros: Great doormen and neighbors Spacious rooms Noise management between apartments Cons: Getting over priced Ridiculous laundry room Always changing the lobby to make it worse Doormen and lobby is now swamped with Amazon packages”

“Pros: Location and size of apartments Cons: Constant smells of dog pee in stairways and outside of building. Management is rude and mainly unresponsive. General upkeep of building has declined in the last several years.”

“Pros: Good experience overall Cons: Management can be hard to deal with sometimes”

“Pros: No complaints in terms of various living amenities except the rooftop deck - which wasn't as great as advertised Cons: Rent increases can be quite unaffordable. I also did not receive my security deposit back as my check was fraudulently cashed and even though I did the required follow-ups, the building management is taking too long to talk to their bank so this can be resolved”

“Pros: big apartments controlled heat/air rent seemed fair for the space it was like a community nice gym/pool Cons: felt a little outdated water pressure isn't great in shower heat could have been better Advice to landlord: better water pressure and heat”

“Pros: Nice doormen, responsive maintenance, updated units Cons: Rude neighbors, far from subway”

“Pros: Great light, views, and renovated units with open kitchens Cons: Was told I could build a wall in my alcove studio and I was able to but not all the way to the ceiling Advice to landlord: Loved living here!”

“We’ve dealt with a leak with no help. They keep painting over the water stains but they don’t want to fix the actual problem. Now they’re trying to make us move so they can resell the unit to someone else. The management company only wants to make money and not help the residents. Look at the other reviews… this is a terrible place to live.”

“The noise from party boats (sometimes until 4 am) and local events is unbearable. Our leasing agent sold us on the concrete walls when we asked about noise, but I wish we had known about all of the exterior music in the evenings and into the early mornings. The bass echoes off of the buildings and literally shakes our apartment. It’s hard to sleep on the weekends, and it’s hard to do work or relax on weeknights when there are events. Higher floors might be better off, but if you like quiet, calm living, this is probably not the place for you.”

“Pros: - Amazing location Cons: - Killer heating bill”

“Pros: beautiful neighborhood, and huge apartments Cons: water saving toilets, don't flush right”

“Pros: Some doormen are nice. Some views are nice. Does not justify the crazy rents. Cons: It is NOT a luxury building. Doormen cannot do their jobs from dealing with packages, multiple tenants had stuff stolen from the building. Security is joke, management company is unresponsive at best and aggressive at worst. Management employees are disrespectful. When i reported a theft they said nothing is going to change, too bad. Units are generally sound proof but not insulated well for heat. Electricity bill comes from a random third party affiliated with the owners and charge significantly above market rates. Apartments are tiny, kitchens are comically small, one laundry room for the building with most machines covered in dog hair. Elevators are never working properly and its normal to wait for 15 minutes just to be able to go or down. Everything is done at the cheapest possible cost. Advice to landlord: Check in with your tenants to see how things can be improved. There are many things that can be done for very little effort that will have a great impact. Check in on your management. They are disrespectful to the tenants.”

“Unit 5F Pros: Clean, quiet, large apartments, extremely friendly and helpful doormen (especially Ed). No disruptive neighbors. Most apartments have beautiful views of the Hudson River. Maintenance is very responsive and prompt and fixed every issue I’ve had. Cons: This is a dog friendly building and there is pee EVERYWHERE. some tenants let their dogs pee in the stairwells and it does not get cleaned up very often. Everyone else lets their dog pee on the sidewalks outside so walking to and from the building is a minefield of pee and poop. Advice to landlord: Do a better job of managing the dog owners and cleaning the pee from everywhere.”

“Pros: - quiet with lots of families - amazing views of the Hudson - large units Cons: - older finishings - small bathrooms”

“Pros: Great location, clean, responsiveness towards fixing issues Cons: Very unaffordable rent increases, wasn't a fan of their amenities”

“Pros: Good location and decent floor plans Cons: Finishes in the apartments are old and need updating. Neighbors constantly smoking. Sidewalks around the building are always covered in dog poop. Advice to landlord: Do something about neighbors smoking”

“Pros: Location, apartment size Cons: Maintenance of common areas, slow elevators, lease renewal increases”

“Pros: Love living by the water Cons: Amenities are not always accessible”

“Pros: Super clean Doormen are awesome, package system is easy The staff in general are great Apartments have incredible views and are spacious You never hear noise from another appointment Proximity to the river is unmatched Cons: The apartments are pricey”

“Pros: Layout of apartment, closet space Cons: Toilets are weird, there’s a fee for the pool that goes unmentioned before lease signing, though they publicize the pool Advice to landlord: Charge less”

“Pros: Very family friendly, calm. Management is very responsive to any issue that come up. Cons: Thermic isolation of the building is not so good, what makes the A/C cost high. Advice to landlord: Pool tickets should garantee at least half day access.”

“Unit 3P Pros: Nice (although barely heated) pool outside Cons: After the initial term, expect Gateway to raise the renewal rent far above what you’d likely expect (mine went up close to 18% over the prior year) Advice to landlord: Vanessa was awful to work with.”

“Pros: This building has a feel of a community. The neighbors are friendly and the building staff is wonderful. Cons: The elevators are horrible. They are always going out of service. Even when they are all functioning you could be waiting 10 minutes for to arrive.”

“Pros: Never have any issues with receiving packages or mail. Cons: There is often miscommunication between the doormen, staff and management.”

“Pros: Views, Doorman, and location Cons: Maintenance is kinda ineffective. Big building so elevators can get backed up Advice to landlord: More maintenance staff, they seem overwhelmed”

“Pros: The doormen are great. Location is awesome- especially during COVID, the light and access to green space and the waterfront is a blessing. Cons: On-site staff is great but off-site ownership company can be unresponsive and inflexible. Expect to need to send many emails if trying to communicate with them. Luckily you usually only talk to them when it comes to the lease itself.”

“Pros: Responsive property management Apts were clean and pest-free Cons: Poor ventilation in bathrooms and kitchen. Bathrooms can get moldy and kitchens can get smoky (depending on what one cooks). Advice to landlord: See above comments”

“Pros: This is a rare, gated community within Manhattan. You always feel safe here. With five buildings, a roofdeck, private outdoor waterfront park, and outdoor pool overlooking the Hudson, it’s a beautiful oasis to call home. There is a nice mix of people who live here, making it a friendly and welcoming community. The doormen are kind and have been there 20+ years. Cons: There have been some issues with plumbing. The water storage was in the basement and it all got flooded during sandy. They have been working since to migrate the water systems. Sometimes the water would be shut down for the whole day in the building for repairs. Our apartment also had a flood. But they quickly replaced our floors and covered expenses. Advice to landlord: To have an easier process for resigning leases.”

“Pros: Big room. Great views. Cons: Rent too high. Amenities a bit outdated.”

“Pros: Beautiful views, nice rooftop with lots of little places to sit and relax with trees and gardens, friendly security staff, lots of closet space. Cons: White walls inside, no community board/group to communicate with other residents like some buildings have, toilets have weird flushing thing installed which forces double flushing for a single square of paper even, access to pool is too expensive. Advice to landlord: Create a community board on the building site where residents can offer furniture to each other, ask for pet sitting, etc- would feel more like a community.”

“Pros: Neighborhood is extremely safe and family friendly. Can walk all hours of night Cons: Old as hell Management SUCKS I saw a cockroach once in my seven years there Heat and electric is inconsistent Advice to landlord: Stop ripping people off with electric bills. Already had a class action law suit”

“Pros: Quiet neighborhood and nice family area. Close to Brookfield Cons: Not much around in terms of food, roaches, heater didn’t work quite well”

“Unit 19k Pros: Clean, modern luxury building with nice amenities. Right on the water, great views. Nice staff Cons: Cost to have access to the pool is kind of ridiculous ($25 per person per visit) - should be a flat amenity fee if anything. Rent increases were so ridiculous we had to move out after just a year, management was not open to negotiation Advice to landlord: Consider a flat rate for pool/gym access rather than separate per-visit fees. Make rent increases more reasonable/work with your tenants (especially those who were never an issue/always paid on time)”

“Pros: Air works well Clean Quiet Cons: Management is extremely rude and not accommodating at all. They will yell at you for their website not working. They will turn off your auto pay and not tell you so that you have late payments. When you bring it up to them they don’t respond or say they don’t care. Advice to landlord: Have better efforts to be nice to your tenants”

“I would absolutely recommend not living here. If you can find any other place, even if it is more expensive and smaller - do it! The management is extremely rude, the upkeep is poor and you will end up with some problem that they cannot solve. It has been nothing but a headache since the moment I moved in despite my best efforts to be kind, communicative and always pay rent on time. I truly cannot recommend living any place less!”

“We moved in to find bugs, a leaky toilet, a broken kitchen drawer, dirty panels in the kitchen, an inoperable power outlet, no sink plug, squeaky doors, and a stuck door, amongst other issues. There is a persistent cannabis odor that comes into our apartment during the day and in the middle of the night which wakes our 18 month old. We notified the building about the pot odor, and they printed a paper to say not to do it, which was promptly ignored by the pot smoker. We are supposed to call security daily to police the other tenants. ***This complex is in dire need of strong property management.***”

“Pros: I enjoy the size of the apartment and the amount of storage space it offers. Additionally, all the tenants I’ve met have been very friendly and welcoming. Cons: I know previous reviews of this building say the noise is not an issue but I will warn that if you move into a studio apartment here, that is unlikely to be the case. My studio is the result of faulty subdividing of a larger unit causing me to hear everything my neighbor is doing (talking on the phone, playing music, watching tv, vacuuming, cutting vegetable, sneezing, etc...). Both my neighbor and I have contacted management about the issue and they have ignored our concerns. I understand NYC comes with noise but I have never lived in a place where so much noise has come through the wall and where management has been so unresponsive and neglectful. Advice to landlord: Insulate the walls between apartments and respond to your tenants when concerns are raised.”

“Lived in 395 building for a year. Great location, cooperative leasing office but terrible management company once you try to renew the contract and/or move out. Units were pricey for the real quality (you really understand once you live in...) but after the pandemic they have been a bit more convenient. Great terraces and pool, 2 out 3 doormen were really cooperative but 1 was a lazy nightmare. I did try to proactively propose a lease renewal/negotiate to stay one more year but - despite my patience and my efforts - I had no chance to be treated and incentivized closed to how new tenants are. TL;DR They are good to bring you in but - once you sign - no cooperation on renewing the contracts, even worse when you move out. For renewing, they keep my rent as high as pre pandemic basically, and they just offered 2 months free Vs 3 months free offered to new tenants on way lower rents. Basically it's an OK place to stay one year if do a good deal but don't count on them for a place cooperative to stay longer. The worst situation happened when have been charged $180 for normal wear and tear signs on the floor in front of the entrance, that were there since before we moved in and we never complained / mentioned them in the move-in inspection since the quality of the units it's so low and so old that we considered those things as normal wear and tear for a 30+ years old wood floor. If you really decide do move ahead, good luck!”

“Pros: Location is great and the view. Cons: Not very clean. There is no upkeep on outdoor space. Front garden area is so much nicer in pics than in person. Laundry room has no video camera and my times have been stolen. The back green which is meant for everyone to enjoy is basically a playground because everyone takes there kids there to run around. The building really needs to control this - really not fair to every other resident. Parents, just because you have kids and there’s a green area doesn’t mean it’s your personal playground!!! Huge part of moving in was due to the common areas but they are literally a playground for children. It’s extremely frustrating that we cant enjoy the space. Advice to landlord: You guys need to clean more and have more landscaping upkeep. The back green is covered in bugs and bird waste. Also - your only residents aren’t families with kids. A big portion does not have children and literally can’t enjoy the common areas because you allow parents to treat it as a playground. This needs to be addressed. Can’t even sit on the lawn without having 20+ kids screaming and running. It is NOT a playground!”

“Pros: Nice location nice building staff Cons: The management is the worst, they aren’t responsive, they aren’t professional and sometimes rude. No flexibility about the Covid struggle. Advice to landlord: You should really try to recreate a sens of community by changing the way the management works.”

“Pros: Pool, location, nice doormen Cons: Management never steps in with disputes among tenants. They raised prices during the pandemic in 2020. They lowered prices for new tenants during pandemic while hiking current tenant prices by over 2% or a few hundred. Loud neighbors. Dogs pee in stairwell. Windows and AC unit are not sealed, making it windy and icy during winter months. Maintence is horrible and cannot fix anything. Advice to landlord: Stop raising rent during the pandemic. You inky care about the rent stabilized people but not other tenants. When you have over 20 empty units going for $1000 less than market value and hike up everyone else’s during a pandemic with no comprise, it sends a bad feeling and message.”

“Pros: Great community and location. Cons: As long as you don’t have any problems your fine. But contacting management with issues generally is an unpleasant process. My lease renewal was during Covid and management’s willingness to extend any courtesies was non existent. No extension (even a few days), no flexibility with moving times due to difficulty obtaining movers or freight elevator times. Despite management having any availability due to Covid protocol. Also, I promise you that they will follow up to make sure that the apartment is in great condition and charge you if anything is not pristine. I was also charged for electricity after my lease term. Advice to landlord: Be kinder. Gateway is the epitome of the New York City landlord that doesn’t care about their tenants at all, I’d work on that. ”

“Well, don't need to say much more than what has already been posted here from past tenants... Just look at the LIST of complaints over the past few months. That gives you enough information on deciding if this place is worth your time or not. Number one and BIGGEST issue with Gateway is the "management". Vanessa is HORRIBLE. That is putting it very kindly out of respect to this being a social platform. Very shocked she still has a job to be honest, especially considering the amount of complaints that have been reported directing towards her. This alone shows you that leadership does not care about the people who are working for them. They know that the area of the complex is in a high networth zip code, so they are more than fine with telling people to go f*ck themselves (without saying it directly) and once you vacate, we can at least jack up pricing for the next idiot to come rent here. Andrew, sorry but you are just a pawn and following in the unprofessional footsteps of your hopefully soon to be predecessor. I actually had to LOL at how you handled yourself. Gregory also does not give a ---- about you, so do not waste your time trying to go up the ladder to get a response or help from him. They exclaim to be almost at full capacity regarding rentals in order to not work with you on pricing, however, there are more units available online than I've ever seen while living at Gateway (not to mention the floor I was on had at least 25% of occupants leave during the pandemic). Everyone in management plays the hands up "there is nothing I can do" card because "we just do what we are told". The only positive thing I have to say about Gateway management is that they are very very good at not responding to you. They will refuse to get on a phone call with you and then they will give robotic email responses and/or just not respond to you altogether. So I truly give them high praise for that! As a company that tells you they help tenants out is pretty laughable considering how expensive rent is and every amenity there is a la carte. If you are looking for a "luxury" building - this is not the place. Any new building in the city will include amenities. It is incredibly sad to say all of this because the area is so beautiful and EVERYONE that works there (outside of mgmt) from the doormen to the maintenance crew are all amazing guys! We thank you to all of those guys who are actually the ones keeping tenants in their apartments. SHAME! SHAME! SHAME!”

“Pros: Location , community Cons: Elevator, laundry room , management Advice to landlord: Negotiate well your contract”

“Pros: Access to the park, has a pool, roof deck, spacious apartments Cons: Very old levels of finish, quality/politeness on management, cleanliness, “cheap” practices and tendencies, shortsighted when dealing with problems Advice to landlord: Improve customer service and management tone. This is advertised as a luxury building but corners are cut where ever possible when it comes to cleaning and up keep. Policies, such as if you are locked out you are charged, or if your package is held longer than 3 days it is sent back are not best practices for luxury apartments in NYC”

“Pros: Larger than average apts, the pool is amazing, fantastic location, lots of fun family oriented events Cons: Very unwilling to work with current tenants trying to move into larger apts or get concessions during corona. Refused to let tenants be month to month and would rather start the eviction process on tenants even if they paid rent on time every month. Tried to raise rent 10% during the height of coronavirus while similar apts on higher floor with better views were vacant or being advertised for $600 less! Advice to landlord: Find friendlier people to work in the management office. People that actually want to keep good tenants in the building”

“Pros: The building is pretty clean with very friendly service Cons: The building looks old on the inside and the pool is cold Advice to landlord: Get the heater in the pool working”

“You pay a huge amount of money and it is like living on a construction site where hammering and drilling start basically every day well before 8am. When you ask for assistance from the management, they don't really care. Only the pandemic kept us here, we cannot wait to leave.”

“Pros: Responsive building staff. Friendly doorman Cons: Washing machine room is overused. Kind of gross Advice to landlord: Lower rent. You don't have the market power to keep charging 4k”

“We lived in the corner of the 17th Fl, overlooking the Hudson river and the Statue of Liberty to the left and the WFC to our right The best place we have lived ( and we are lucky to have lived in many good places - U. T. Manhattan, Sunnyside Gdns., Madrid Spain and now in Vt. ) not because of the building (it's getting a little old but was good), but because the views, the concierges/doormen and the friendly but discreet tenants as well as the neighborhood in general. Rosemary worked in Greenwich St and I in midtown. We both moved a lot with bicycles or a walk to the subway or a taxi when needed. We left because the price was getting a little steep and we had to live in the house we owned for 2 years before selling it and take advantage of the tax laws. I would move back there in a jiffy...except that we are extremely happy in Vermont and we like the convenience of the Burlington airport proximity and good roads to Boston, where one of our daughters is living with our grand.”

“The people at gateway are very friendly and very respectful. The staff is super nice and helpful, and timely when I'm need of apartment maintenance. The area is very quiet and calm, location is great.”

“I recently moved into Gateway, and I have been loving my apartment and the surrounding area. Gateway is right on the water in Battery Park City, and has an entrance straight to the pier. My apartment was recently renovated and has all brand new appliances. My building is very clean with great amenities, and the staff are very friendly and helpful. I worked with Kireolos in the leasing office, and he made my move in process very straightforward in easy. I would definitely recommend Gateway to my friends.”

“Absolutely wonderful experience living at Gateway plaza! From having an excellent location, friendly community, great doormen, accessibility to multiple subways lines and a Citi Bike station right next door, this apartment complex checks several boxes. From a management perspective, they are very professional and communicative. For example, I had to relocate to another city/state for work and need to do a lease takeover. I worked with Nicholas B (from the leasing office) and he was extremely helpful in making the administrative process seamless once I found someone to takeover my apartment. He's awesome, if you get a chance to work with him!”

“I have lived at Gateway for 24 years, and have just signed a lease to move my mom, who is a senior, to an apartment on my floor. I am grateful for the support that I have received, particularly from Nico Brunschwig in leasing, who made the process so simple and pleasant, and Chris Magnaye in management, who ensured that everything in mom's new home is absolutely safe for her. Both Nico and Chris were always available and willing to help. I look forward to many more happy years at Gateway, for the whole family!”

“The apartment is beautiful, bright and spacious. More space than I would have expected in NUC. wiI love being home. Friendly neighbors are a plus and dog friendly for my puppy. Dog park right around the corner is also extremely convenient, plus tons of restaurants great mall and grocery store around the corner.”

“The apartment is so beautiful. There is more space than I even know what to do with and I love being home. Me and my girlfriend are not at all cramped. The only problems that we face is that at random times, the bathroom smells like sewage as the smell comes up from the toilet and it is unbearable. I don't know if it's a plumbing issue or what.”

“I wish I had read this Yelp review before I had signed a lease at Gateway. Move on. This is not the place you want to live even if you are a budding Goldman analyst looking to be close to the office. First of all, there are no good comments about the management office. They are the most vile human beings and even worse than brokers. They will not be helpful in any respect, whether that is move-in, lock-out or move-out (in fact that will be the best day of your life, similar to winning a lottery). The quality of management should make you run in the other direction. Also in case you need to move or break your lease they charge a hefty 3 months rent penalty (most NYC apartments charge 0.5-1.0 months). In addition, what they don't tell you is that they are running a scam on your electric bill. They use a crummy company that gets it wrong 1/2 the time and during the warm / cold months the bill can exceed $300/month. This is unprecedented, other apartments I have lived the bill (with 2 roommates) was <$75. These are the same roommates I had at Gateway. The way you should think about this apartment is the sticker price (make sure you get the month free rent from these bozos) and then add on about $300/month for electric. Some competing apartments that I thought were 100x better are as follows: Closest comprables are: - 21 West - 90 West Other apartments in the area: - 40 Gold St - 99 John St I have heard much better things about these apartments.”

“Great job on quick turn around on complaints. Doormen are the best - greet us, take great care of packages. Wish the rents were reduced this year, given it's a renters' market. Rent increases by $100-$200 annually. Easy access to water front, PATH and subways is an added plus. Supermarkets in the neighborhood are expensive.”

“Great maintenance, amenities and location. I feel apart of a community! The location is convenient and the maintenance time is immediate and friendly.”

“What a terrible organization! The apartment we moved out of had a horrible smell as it was close to one of the trash rooms. We tried everything - even putting glade in the trash room but nothing helped. if you do move in, be careful when it comes time to renew. We never received the renewal lease; then when we said as much, they sent one and then retracted it and told us to move out. they never gave a reason - probably wanted to increase the rent. we had used Airbnb previously but stopped 8 months before lease renewal. Apartments have great location but the management is not pleasant to work with. Beware! Now we have moved into another building nearby - similar pricing, lovely building and great service. if you have a choice, avoid Gateway.”

“Jus removed in and am loving the building so far. Big dogs are appreciated! Only downside is the slow elevators. I was very impressed with how fast manintence responded to my request to fix the bathroom sink.”

“Gateway provides a true sense of "community." From leasing, management, engineering, doormen & neighbors, all are warm and extremely courteous. The grounds are tranquil. Some construction due to renovations, but this "is" New York (expect it). Though I'm a dog owner, it's disturbing to find many dog owners do not pick up after their pets. Urine in the elevators & lobby is bothersome, but the residents responsibility. Cable is a monopoly & local cable company takes advantage of residents. I paid under $50. for RCN cable, & premium channels. I won't name the cable company, but they charge over $100.00 for the same service, less premium channels & are not kind in my experiences setting up cable. All in all, Gateway is a retreat from the city's demands. Humble, safe and sweet, this place is beautiful! *Note to Gateway: Please get RCN cable!”

“I would not recommend living here. How low can I rate this place? There is no sense of community at all. Tenant Assn mtgs are full of angry seniors yelling at local government about keeping their low rent and local government telling them they will. Maintenance does a poor job of keeping appts, fixing things, letting you know what they are going to do to your apartment and do not address it when they break things. Water damage and mold issues are not addressed. Structurally there are problems. Management doesn't know what they're doing. Doormen are fairly friendly, at least one is creepy and I've made harassment complaints. I've heard other tenants have mice, rats and roaches. The pool is a nice amenity, but don't let it fool you. It is immensely expensive.”

“We had many happy years here -- but they were largely in spite of the building, rather than because of it. It has a great location, certainly--improved all the more over the last five years with new commercial development in the area. But don't think the management company hasn't noticed this. Rather, management has been on a price-gouging tear in the last several years, inflating rents for the oldest building in the district well over comparable buildings nearby. Given the incredible high turnover rate we witnessed on our floor, new tenants are getting the gist quickly. The management has made little more than cosmetic improvements over this time; the public spaces remain embarassingly shabby. Apartment windows are uninsulated, and the expensive, inefficient climate-control units mysteriously register charges back to the landlord -- not ConEd. (It's small wonder they've not been improved...) A solid on-site fitness center and indoor lap pool have given way to a small pathetic workout room (separate charge) and an outdoor wading pool for neighborhood children ($25/day). Hallway carpets have likely not been replaced since the 1980s, festering in stale, un-airconditioned stasis. The laundry rooms are a swampy nightmare, with machines that so routinely mis-read credit cards, or fail to clean/dry, that they feel like an intentional, cheap money-making scheme. If so, it would be in keeping with the aggressively incompetent state of the management office. I have rarely encountered such a well-balanced mix of cupidity and ineptitude. It was a pleasure to move on.”

“A nice place to live. I oughtta know. I've been here since 1993 - my kids grew up here. There's an active Tenants Association, a great gym, a pool, friendly neighbors and great staff. It's not perfect but for the price, I've never found an equal. Since the new WTC and Brookfield Place went up, the neighborhood is more accessible, more fun, great services - 11 movie theaters - and it's gorgeous down here by the water. There's a bike path all the way up to the George Washington Bridge.”