10700 Fondren Rd

I would like to thank Ms Patty very much on make my transition to a new unit very pleasant. She has been available for any questions or concerns whenever I come by or call and always keep a smile on her face which is a plus. Also, I can honestly say all the ladies in the office is very pleasant guess that's why I've been a resident here for about 13 years. Thank you ladies for always being welcoming!!! Ms. Patti, Ms. Jodi, Ms. Tomasa, and Ms. Karen

This was my first stop as I'm looking for a new spot while I finish school and I absolutely loved the intake process. I haven't applied yet, but the beautiful Ms. Karen took her time and made me feel more than welcomed. As we walked and she was showing me be the different units, we had actual conversation I enjoyed. She made the touring process extremely plesant. She's truly a wonderful individual. When I do decide to apply and move in, I hope she works there through my time as a resident. Absolutely one of the best leasing agents I've and people I've had the pleasure of meeting! ??

Living at Reserve at Bankside is the best apartments to reside at. The property is always clean and the Manager and the office staff are truly the best. They show so much courtesy, considera tion and friendliness to all who from me before them every time. In conclusion I am a Happy and proud resident at Reserve at Bankside. The maintenance staff are just wonderful. If there is anything that needs to be fix or repaired they are there immediately and the problem is repaired. Sincerely yours Mrs. Gloria Owens

I love this complex. I have been living here for five years and I have remained very happy and satisfied. Frank and the rest of the management and staff is always friendly and helpful. Maintenance is great and takes good care of the apartments inside and out. I've felt very safe throughout my years living here and look forward to the years to come.

The apartments are nice compared to the area but the space is extremely small. The staff is very nice when you first move there but after that it's like hell. Since I've been living there the staff has changed at least 10 times. The only person that has been in there since I've been staying in the complex is the guy with the initial "F". He can be an jacka** most of the time. The staff is rude and act as if you ask them for anything it kills them. They charge for everything. They look for a reason to jack your rent up. You can't have anything on the patio unless patio furniture; anything else you would be charged $25.00 per day. My kids had a ball outside on the patio and I was asked to move it or be charged $25.00. Parking is horrible. You have people who don't live in the apartment parking where tenants should be. You have tenants who has 3 cars but they take up all the extra space. The apartment complex doesn't say anything except for you can get a reserved parking spot for $25.00. The office favorite amount to charge is $25.00-$50.00 which I believe there pocketing it. I plan on contacting the HAA because I believe they are making up there own rules with the charges. I've read my lease agreement, I've looked at the list of fees and there's nothing listed about them charging what they want to charge. I also feel like the complex could be better with another set of staff.