Tenant Reviews for 1364 E. 53RD STREET

Discrimination to people with vouchers Jasmine perkin and Khalil terrible I would never refer anyone to them please be careful with leasing there literally the worst please please please stay away from this terrible agency

The Better Business Bureau gave Mac Properties a one-star rating for a reason. Poor communication from staff, poor response time for calls and emails from staff, poor living environment (beware of many apartments with bedbugs), poor security (broken entrance door remained unfixed for weeks making it easy for anyone to break in), poor insulation (severe cracks around windows allowing cold wind into the apartment PLUS poor central heating), and unacceptably high rent for what you actually get. Our experience with Mac Properties was horrible - I would never recommend working with Mac Properties to anyone. We absolutely hate it here. Don't make the same mistake we did when we moved here - there are so many better apartment options out there.

Ignorant ,confrontational ,greedy ,uncaring ,unreliable etc. I have never encountered a property mgt. company that feels so entitled to treat/ talk to residents like they are crap; how dare you call us with a complaint ! Its like pulling teeth…. You try to get to the root but they only want to deal with surface issues. They are always sorry… WE KNOW HOW SORRY YOU ARE WE DON’T NEED YOU TO KEEP SHOVING IT IN OUT FACES!

The living room window in my old building broke down the middle. I reported it on 13 May. Three months, ten phone calls, and four service requests later, Mac has done nothing to fix the broken window in my living room.

The maintenance staff are largely ineffective. Among myself and my neighbors cockroaches were a big issue. Heat was below the legal minimum for months at a time with no resolution. Maintenance staff would lie about job completion and rudeness. Laundry facilities were in poor or non working condition.

They are becoming biased on renting to many people and are attempting to box in a certain group of people that come to rent from them...this is the reason why I am going to report them to the Better business Bureau, Moodys Credit rating system and any others i can find to lower their credit ratings as a Company I am also going to join in a REAL CLASS ACTION LAWSUIT where the firm doesnt sell out the people

IF ANYONE IS INTERESTED IN JOINING A CLASS-ACTION LAWSUIT, PLEASE LET ME KNOW. please tell me why Mac Properties caused $3500 worth of damage (according to my renter's insurance claim assessor) and offered me a $100 rent credit in return. lmaoooooooooooooooooo. for starters, this has been an ongoing issue since April... So the situation started in late April and peaked a few days ago. My apt had some really bad leaks and basically flooded my bathroom, part of my bedroom, and part of the kitchen. My renters insurance determined that there was $3500 worth of damage, of which they are giving me half. My property manager lied to the assessor and told them that the problems had been fixed by emergency technicians so the unit is livable again so they insurance won't cover my living expenses. I went to the apartment about an hour ago and it's the exact same as when I left it 3 days ago... They've been dodging me and the assessor and really sent me off. Today I got in contact with a lower level employee to convey that their manager told them they could offer me a $100 rental credit. Oh the best part was last week when the water started leaking into the bathroom light fixture and messed up the electrical wiring. When the tech took out the lightbulb, it was literally full of Black water.. TO DATE, AS OF 2:25 ON JUNE 10th, 2021, REPAIRS HAVE NOT EVEN BEGUN IN THE UNIT.

I live in one of the units in the Sutherland building with my partner, when we took the tour the person sold the apartment to us as if it was the best choice and they were the best property management. As of recently we have been having a big problem with mice, these mice are something else.......they have eaten up my plants dug holes in the dirt leaving it all over the living room. My partner contacted Mac Properties about noise from other tenants above us and the mice problem, they sent out pest control and to our surprise pest control told us that they are always out here for mice and roaches, during pest control visit he found holes behind the stove as well as old cooking grease, food particles and mice droppings, behind the refrigerator was holes and mice droppings and behind dishwasher, I had to call them to complain and they act as if they are concerned but in all actuality they don't care at all as long as they get the rent, I feel that my partner and I are paying over $1700 a month to live with mice in which I furious about. For the amount of money that we pay we should not have to deal with these issues at all, I have seen mice in the hallway and I have seen with my own eyes several mice and rats in the garbage room. This management company is full of BS!!!!!!! and after reading all the reviews I see that we are not the only one dealing with these issues. And what is even more crazy as I am typing this reviews my partner calls me and says that he is not comfortable living there anymore!!!!!! THIS IS SO SAD!!!! I spoke with Sarah Jewett on 5-4-21 she was very apologetic and did get back to me via email, I spoke with Thomas Small on 5-5-21 and he informed me that maintenance was not responsible for cleaning up anything and he stated that he was going to contact the manager of maintenance at my location and would get back to me on the same day. To sum it all up the unit was not properly cleaned and inspected after the previous tenants moved out and now we have to deal with the mice and filth in the apartment.

Here is a list of why you shouldn’t even consider moving here: 1. 2 floods with damage to my property and no immediate solution. They say their property management is available to help 24/7 but they usually aren’t when there are emergencies. 2. The lock of the door was broken and it took them over a month to fix it. I was concerned about my safety during that time. 3. Had roaches and more than 8 mice. They have done pest control more than 3 times in the past 6 months. I hear them at night and can’t sleep because of that. They stated that there is NO PERMANENT SOLUTION. So if you plan on living here, keep that in mind. 4. The apartment was given to me FILTHY. They told me that a professional would clean it before I came. I requested it to be cleaned and they ignored it and “closed the request” 5. The bathroom was broken and they said they only replaced things if they didn’t work at all and since it sometimes flushed then that wasn’t enough to replace it. After insisting they finally fixed it (but didn’t replace it). 5. Homeless people also poop behind the building and I have seen them in several occasions. 6. They changed the locks of the building and left me standing outside waiting in the middle of the night (11pm). 8. The building walls are paper thin. I called the management property and tried working with them. The place is unlivable. The management said I was the only one having issues but have talked to some of my neighbors and they are all having different issues (2 others have said they have mice as well) The solution from the manager, Britney Hardon, was for me to get out of the property with “no fees”. I have now found a new place but it’s not available for another 3 weeks and can’t live in the Argyle apartment because of the pest infestation. I had to figure out a way to live with a friend for some time because they wouldn’t help me out. At some point higher management stopped wanting to talk to me directly and pretended not to be in the office while one of the agents made the mistake of saying that they were there. I now can see why when I moved in everyone had moved out and there were so many units available. Funny the management property accepted that the unit was unlivable yet they have already published as available. Do yourself a favor and don’t work with dishonest people. Hope this review is found helpful to your apartment search

The overall culmination of my experience living in a Mac Properties building has boiled down to one thought: I can't believe that I paid for that. Mac Properties has fostered an environment that is not only a biological hazard but also a major health concern. Here are a few examples: -Regular smoking on the premises of both cigarettes and marijuana that regularly traveled into my unit. As a severe asthmatic this caused me to require an adjustment of my asthma regimen. It took weeks for Mac to take the situation seriously which only culminated in sending me a desk top air purifier. Which was not effective or powerful enough to reduce the smoke in my unit. -A tenant allows her dog to poop and urinate on the shared back porch area as well as the basement where the washing facilities are also located. This building was covered in poop from the inside out since the summer. -My puppy (who unfortunately got very ill and is no longer with me) was attacked by an off leash dog in the building two days after I brought him home. I had to pay for an animal trainer and behaviorist as a result of the attack. -regular food trash and random garbage in the hallways. -The electrical in my unit was not set up correctly only having two 15 amp double pole breakers, so essentially one 15 amp breaker running my ENTIRE UNIT. When I started consistently losing power management claimed it was my air conditioner (I bought a very expensive energy efficient model). They sent a maintenance person who stated the problem was my AC unit because it was 8,000 btu which was over the standard 5,000 btu they want residents to use despite never informing me of this. Then I started losing power when having small appliances (a microwave and instant pot) plugged in in separate rooms! This took 4 weeks to have resolved and an electrician sent in who stated my wiring was ALL WRONG and that my AC was not pulling much power. -They sent a maintenance worker with NO MASK to patch my wall after the electrical work. I was horrified at this. We are in the middle of a deadly global pandemic and they have a maintenance worker come to my unit without a face covering. Moral of the story staying at a Mac Properties building isn't worth actual money. There are other management companies that care about their tenants. Other than Mac who can't even seem to take this pandemic seriously.