Tenant Reviews for 1364 E. 53RD STREET

A fully-automated misery machine

My wife and I were tenants of Mac Properties for 3 years. Our experience was awful from beginning to end. This company is solely motivated by profits, and they will dehumanize you and cut any corner possible. When we first were moving into the apartment, the day before we were supposed to move in, a Mac employee called us and said that our place wouldn't be ready for another two weeks. They said we could either cancel the lease or accept their temporary accommodations. We had no choice to delay our move and take the accommodations since we had a moving truck coming. When we finally moved in, the apartment was rank with fumes from the floor being refinished. There were dozens of repairs that needed to be done. After dealing with so many maintenance men who couldn't solve a problem, we bought materials and made fixes ourselves. While living in the building, we experienced so many issues. The elevator in our building was constantly down. Our heat went out frequently. Once we were double charged for rent and then charged late fees on not paying the second charge. We were mysteriously charged "fees" for months before someone told us we were missing a line of text on our insurance policy. The customer support rarely answered our phone calls, chat messages and emails, and problems took months to resolve. We moved out with 4 months left on our lease, and surrendered our keys. A Mac representative advised us to do this, and said that they would make an effort to lease the apartment so that we wouldn't have to pay for a vacant unit. Instead, Mac advertised the availability date for our apartment to the day our lease ended, ensuring we paid the full amount. plus, the sales reps giving tours left the lights on in our vacant apartment, resulting in only dollars of electrical charges. Mac had the audacity to send us the bill as well as a $50 late fee per month, $400 in total. Avoid this unethical, heartless company at all cost. They are a blight on the community.

Loved it I visited there with a friend and everything is so beautiful the staff member is so warm. Definitely coming here again and again. Loved the food too it was amazing tasty and delicious. Would highly recommended visiting here and leasing here. Loved it I visited there with a friend and everything is so beautiful the staff member is so warm. Definitely coming here again and again. Loved the food too it was amazing tasty and delicious. Would highly recommended visiting here and leasing here.

I got my package stolen, I got a police report and they still don’t want to give me the footage. And the package cost more than 300 dollars with important stuff for my graduation. I called, texted and even went to their office twice but NOTHING !

The absolute worst property management company in Chicago. I was a tenant at Del Prado from 2012-2014 and they made my life a nightmare in those three years. They will do anything, no matter how illegal it is, as long as it benefits them and they think they’ll get away with it. There was black mold growing in my apartment for over six months and they essentially did nothing about it. Eventually, after complaining for months, I threatened to sue. They then installed a massive dehumidifier in my apartment, which was noisy and used over $2000 in electricity that they never compensated me for. It also didn’t fix the source of the problem, which was a crack in the facade that was letting water into my unit under the carpet whenever it rained. The only reason why I didn’t sue is because as a 19 year old, I was intimidated by them and didn’t want to waste the little energy I had on a legal battle. They depend on most of their tenants being university students or people living paycheck-to-paycheck, because they’re less likely to be sued by either of those groups.

No Help at All.

My package went missing, I filed a police report and provided it to them, yet they refuse to share the security footage. The package Wtayed worth over 300 dollars and contained essential items for my graduation ceremony. I've tried reaching out multiple times—called, sent text messages, and visited their office in person twice—but haven't received any assistance whatsoever.

DO NOT RENT! If this place actually did anything to help individuals, then it would actually be worth it. All they care about is taking your money and nothing else, especially NOT the well-being of their residents. If I could move out without getting screwed over financially, I would!

The apartment wasn't cleaned when we moved in, but I didn't realize how bad it was until a couple of months passed and I pulled the refrigerator out to see behind it and got a good look at so much old mouse poop and urine, living and dead German cockroaches and their feces, AND packets upon packets of poison tossed under there. I pulled the stove out and saw the same, plus old poison packets and detritus from previous tenants actually tucked into the stove. I looked under the cabinets on the other side of the kitchen, too. Pest control came out and disposed of the mouse and roaches on the glue trap and sealed the holes that the mice were coming in through. The mouse issue abated for the next 4 months, but the roach issue has gotten steadily worse despite pest control coming every couple of weeks for MONTHS. We had to pack up our kitchen and vacate the apartment for them to do a full chemical extermination in August, and were told that the surrounding units would also be treated. A month later, the roaches are STILL coming (literally kept a daily log in September as evidence that this is my life now), and when I escalated my complaints, I found out that the surrounding units were never treated like they told me they would be. There were 2-3 weeks where I was seeing roach feces under the sink, but pest control hadn't left any glue traps, so I can't prove it. I called them out AGAIN, and asked for additional glue traps beyond the two he was planning to leave because I wanted one for every room. Now there are two fresh young cockroaches on the glue trap under the cabinets and I'm waiting to hear if MAC plans to do anything besides send the same (non-professional) pest control service out to spray useless chemicals in our home. Rent literally anywhere else you can unless you don't mind living with mice and roaches and centipedes. (We've been letting the centipedes live because they prey on roaches--but they wouldn't be here in such large numbers if there wasn't an infestation!) Also, the staff are friendly and as helpful as they can be, but MAC doesn't give them the tools or information to actually resolve problems.

I would say this is the worst mgmt company I have ever had to deal with. , you can’t get ahold of any managers that are in charge. They have validated my sons disability rights. Have promised over and over again that they were willing to work with us to get a bigger place so that the lease would not get broken. I am my sons POA who was shot in the Lincoln Park shooting this May. My mother already leaves in a Mac residence so we wanted to stay with the same mgmt company but get her a 2 bedroom. Because of my Sons disability and needing a wheelchair the current building is not wheelchair accessible. It has been a whole month and no one from Mac has tried to work with our family. I say stay away from them especially if you have a disability because they will violate it.

One of the worst companies I have ever worked with. The employees were nice enough but the organizational level of the company and the gross negligence of the people and the community the company serves is unacceptable. Things are not fixed on time. Locks are changed without appropriate heads up or appropriate amount of keys (or sometimes the right keys).

Staff is grossly unorganized. Gun shots are audible from the apartment building. Would absolutely never recommend. Common area carpets are in terrible condition. Full of stains and frankly, embarrassing. Neighbors are loud. Tenants steal in the mailroom.