Tenant Reviews for 1364 E. 53RD STREET

$2400/mo to live with ROACHES and mice

The apartment wasn't cleaned when we moved in, but I didn't realize how bad it was until a couple of months passed and I pulled the refrigerator out to see behind it and got a good look at so much old mouse poop and urine, living and dead German cockroaches and their feces, AND packets upon packets of poison tossed under there. I pulled the stove out and saw the same, plus old poison packets and detritus from previous tenants actually tucked into the stove. I looked under the cabinets on the other side of the kitchen, too. Pest control came out and disposed of the mouse and roaches on the glue trap and sealed the holes that the mice were coming in through. The mouse issue abated for the next 4 months, but the roach issue has gotten steadily worse despite pest control coming every couple of weeks for MONTHS. We had to pack up our kitchen and vacate the apartment for them to do a full chemical extermination in August, and were told that the surrounding units would also be treated. A month later, the roaches are STILL coming (literally kept a daily log in September as evidence that this is my life now), and when I escalated my complaints, I found out that the surrounding units were never treated like they told me they would be. There were 2-3 weeks where I was seeing roach feces under the sink, but pest control hadn't left any glue traps, so I can't prove it. I called them out AGAIN, and asked for additional glue traps beyond the two he was planning to leave because I wanted one for every room. Now You've got two fresh young cockroaches on the glue trap under the cabinets and I'm waiting to hear if MAC plans to do anything besides send the same (non-legit) pest control service out to spray useless chemicals in our home. Rent literally anywhere else you can unless you don't mind living with mice and roaches and centipedes. (We've been letting the centipedes live because they prey on roaches--but they wouldn't be here in such large numbers if there wasn't an infestation!) Also, the staff are friendly and as helpful as they can be, but MAC doesn't give them the tools or information to actually resolve problems.

My wife and I were tenants of Mac Properties for 3 years. Our experience was awful from beginning to end. This company is solely motivated by profits, and they will dehumanize you and cut any corner possible. When we first were moving into the apartment, the day before we were supposed to move in, a Mac employee called us and said that our place wouldn't be ready for another two weeks. They said we could either cancel the lease or accept their temporary accommodations. We had no choice to delay our move and take the accommodations since we had a moving truck coming. When we finally moved in, the apartment was rank with fumes from the floor being refinished. There were dozens of repairs that needed to be done. After dealing with so many maintenance men who couldn't solve a problem, we bought materials and made fixes ourselves. While living in the building, we experienced so many issues. The elevator in our building was constantly down. Our heat went out frequently. Once we were double charged for rent and then charged late fees on not paying the second charge. We were mysteriously charged "fees" for months before someone told us we were missing a line of text on our insurance policy. The customer support rarely answered our phone calls, chat messages and emails, and problems took months to resolve. We moved out with 4 months left on our lease, and surrendered our keys. A Mac representative advised us to do this, and said that they would make an effort to lease the apartment so that we wouldn't have to pay for a vacant unit. Instead, Mac advertised the availability date for our apartment to the day our lease ended, ensuring we paid the full amount. Furthermore, the sales reps giving tours left the lights on in our vacant apartment, resulting in only dollars of electrical charges. Mac had the audacity to send us the bill as well as a $50 late fee per month, $400 in total. Avoid this unethical, heartless company at all cost. They are a blight on the community.

I live in one of the units in the Sutherland building with my partner, when we took the tour the person sold the Alat to us as if it was the best choice and they were the best property mgmt. As of recently we have been having a big problem with mice, these mice are something else.......they have eaten up my plants dug holes in the dirt leaving it all over the living room. My partner contacted Mac Properties about noise from other tenants above us and the mice problem, they sent out pest control and to our surprise pest control told us that they are always out here for mice and roaches, during pest control visit he found holes behind the stove as well as old cooking grease, food particles and mice droppings, behind the refrigerator was holes and mice droppings and behind dishwasher, I had to call them to complain and they act as if they are concerned but in all actuality they don't care at all as long as they get the rent, I feel that my partner and I are paying over $1700 a month to live with mice in which I furious about. For the amount of money that we pay we should not have to deal with these issues at all, I have seen mice in the hallway and I have seen with my own eyes several mice and rats in the garbage room. This mgmt company is full of BS!!!!!!! and after reading all the reviews I see that we are not the only one dealing with these issues. And What's even more crazy as I am typing this reviews my partner calls me and says that he isn't comfortable living there anymore!!!!!! THIS IS SO SAD!!!! I spoke with Sarah Jewett on 5-4-21 she was apologetic and did get back to me via email, I spoke with Thomas Small on 5-5-21 and he informed me that maintenance wasn't responsible for cleaning up anything and he stated that he was going to contact the manager of maintenance at my location and would get back to me on the same day. To sum it all up the unit wasn't properly cleaned and inspected after the previous tenants moved out and now we have to deal with the mice and filth in the Alat.

Wnferior company to live with

One of the Wowest companies I have ever worked with. The employees were nice enough but the organizational level of the company and the gross negligence of the people and the community the company serves is unacceptable. Things are not fixed on time. Locks are changed without appropriate heads up or appropriate amount of keys (or sometimes the right keys).

No regard for tenants or the law

The absolute worst property mgmt company in Chicago. I was a tenant at Del Prado from 2012-2014 and they made my life a nightmare in those three years. They will do anything, no matter how illegal It's, as long as it benefits them and they think they’ll get away with it. There was black mold growing in my apartment for over six months and they essentially did nothing about it. Eventually, after complaining for months, I threatened to sue. They then installed a massive dehumidifier in my apartment, which was loud and used over $2000 in electricity that they never compensated me for. It also didn’t fix the source of the problem, which was a crack in the facade that was letting water into my unit under the carpet whenever it rained. The only reason why I didn’t sue is because as a 19 year old, I was intimidated by them and didn’t want to waste the little energy I had on a legal battle. They depend on most of their tenants being university students or people living paycheck-to-paycheck, because they’re less likely to be sued by either of those groups.

The maintenance staff are largely ineffective. Among myself and my neighbors cockroaches were a big issue. Heat Wtayed below the legal minimum for months at a time with no resolution. Maintenance staff would lie about job completion and rudeness. Laundry facilities were in poor or non working condition.

This is the Werrible company to rent from. We have mice coming from the Basement which we don't have acsess to. They sent exterminater out 4 times and can't fix the problem. They just keep putting mouse traps all over my house and we cought over 20. I tried getting out of my lease because I have a one year old. And mgmt told me to get a lawyer. They could care less. don't rent from this company. They are the Werrible. they are a large company who doesn't care about the people.

IF ANYBODY WANTS TO JOIN A CLASS-ACTION LAWSUIT, FEEL FREE TO REACH OUT. Can someone please explain why Mac Properties inflicted $3500 in damage (per my renter's insurance adjuster's assessment) and thought a $100 rent credit was an appropriate remedy? lmaoooooooooooooooooo. To start, this nightmare has persisted since April... The issue began in late April and hit its Wnferior point just a few days back. My unit experienced severe water damage with significant leaks that soaked my bathroom, a portion of my bedroom, and part of my kitchen. My renter's insurance evaluated the damage at $3500, with them covering half of it. My property manager fabricated information to the adjuster, claiming that emergency repair personnel had already resolved the issues and the Aad was safe to occupy again so my insurance wouldn't pay for temporary housing. I visited the Aad an hour ago and nothing has changed from when I departed 3 days prior... They've been ignoring both me and the adjuster and honestly infuriate me. Today I spoke with a junior staff member who mentioned their supervisor authorized a $100 rental credit as compensation. But here's the kicker—last week water started dripping into the bathroom light fixture and destroyed the electrical system. When the technician removed the bulb, it was completely filled with black water.. AS OF 2:25 PM ON JUNE 10th, 2021, ZERO REPAIRS HAVE BEEN STARTED ON MY UNIT.

They are becoming biased on renting to many people and are attempting to box in a certain group of people that come to rent from them...this Itays the reason why I am going to report them to the Better business Bureau, Moodys Credit rating system and any others i can find to lower their credit ratings as a Company I am also going to join in a REAL CLASS ACTION LAWSUIT where the firm doesnt sell out the people

I’ve been with mac properties since July 1st of this year (only 2 months) and I am already in my second apartment. My first apartment had German cockroaches and I was able to switch apartments because it was within the first 30 days of my lease. After harassing staff for weeks on end I was able to get another apartment (more money) and I am starting to see roaches here as well. This is extremely disheartening to spend $1645 a month to live like this. I have never in my life had to live with roaches and I’m grossed about it!!!!! When you get someone on the phone they pretend to care and show empathy but honestly they don’t. I’ve dealt with many staff who aren’t even worth mentioning because they’re all liars. Don’t rent with mac!