Tenant Reviews for 1364 E. 53RD STREET

I have been living in Mac Properties' East Park Towers for a year. The building looks like a beautiful classy hotel however when you go into the apartments they carpet is not new and its horrible, I came in seeing blotches in my carpet, lopsided cabinets in the bathroom, old rusted toilet, and a tub with cheap peeling paint. You can not control your heat in your apartment at all. So sometimes its veryyyyyyyy hot! They have only one main person that is the maintenance here and he can be quite lazy! Its like getting him to pull teeth to do the job. He often says that he will come back because he has to order parts and disapears without telling you the actual problem. Most of the people in the office are kids who give you the run around , you just basically leave you to handling major problems to the apartment of your own. They have know knowledge of how it is for a person with a DISABILITY to get around, and things are not often solved immediately like for example the RAMP in EAST PARK TOWERS! It makes no sense if you a person is in a wheelchair due to medical issues that they can not get a person to fix the ramp in a timely manner. The most I ever wasted was two weeks ago in August for approx 2-3 hours and I live on the 3rd floor. PEOPLE IF YOU HAVE A DISABILITY AND AT TIMES HAVE TO USE A WHEELCHAIR PLEASSSSE DO NOT MOVE INTO EAST PARK TOWERS! Nobody should have to be told or suggested to move not even knowing a person's financial situation , especially if a person need to get to medical supplies on a day by day basis ,AT ALL! On top of that this mess keeps happening randomly. So you will be stuck outside the building until further notice. I shouldve listened to people when they were telling me about living there and the reviews. Its a hell-hole living there and I only lived there for a year because I was trying to keep my patience, and try to compromise but as a person with disability its unlawful when their is no access!

Front desk staff member A'aisha Simpson and maintenance staff member Anthony Smith are consistently competent, professional, and calm-under-pressure. They help to make things run smoothly in our apartment community; and their friendliness and willingness to help is always appreciated!

DO NOT RENT FROM THEM!!!!!!! Please listen to me!!! I wish I would of listened to people tell me but I had Faith in them. They was very polite and seem like it was just others people personal problems. However, after I signed my lease and moved in for 1 month the place has COMPLETELY changed!!!! The worst!!!! One my apartment was dirty when I moved is and the bathroom racks was broken. Dead bugs in the kitchen and a live centipede crawling around in my apartment as well as the stairs hallway. I sent pictures and told them. They still haven't cleaned the radiators that FILTHY!!!!!! It was dust, dirt, and hair all in them. Not cleaned for probably years. The apartment has steam radiators for heat in every room and in every room they are filthy. To top it off I set up Auto Payment for rent. I reached out in December 4th to see was everything ok because I noticed my mobile bank didn't have that the payment came out. I spoke with someone in the office I believe her name was Tiana because I'm like our names are the same. She told me she looked at my account and it say that the payment was processed and I was ok. I'm like I can bring a check up there just in case because I didn't not want to have any penalties. On December 9th the email me saying I have late fees and etc. I'm like I called you all said everything was ok. I spoke with Joyce in account today December 10th at 9:39 this morning she was explaining the fees then I explained to her what happened. She told me that it could different reasons for the bank fee and each reason do not add up. I told her my account information matched as well as I had the money in my account. So it had to be a system error I said I can bring a check right now with the went amount. She told me to bring the check and write it for my rent amount. I brought the check up the I spoke with the lady who came out to pick it up. I even asked if we need to go to the bank and figure out my account stuff. She told me the check was fine. I wrote the wrong date so I had to rewrite another check right in front of her she gave took the check and it was fine. This all took place at 10:31am. At 5:44pm today I get an email from someone completely different Anthony Albino stating I had to pay late fees and etc. I'm FURIOUS!!!!! I even spoke to him on the phone as well as responded to his email. I'm so done with this place. I'm in real tears right now because it's about the principle and the unprofessionalism. How am I being punished for your system error as well as misinformation from your staff. He was not helpful and did not take in to consideration where they went wrong. I hold myself accountable. I have No problem paying late fees if it is on my. I need a place that hold themself accountable as well. This is not the place. I'm even more upset at myself because I had multiple people tell me that they are shady and do not trust this company. Even on the exact date I called on the 4th my coworker who also rented with this company told me that their auto pay make mistakes they charged him twice in one month and didn't give him the money back. He told me do not trust them but I'm thinking because I called trying to do what's right believing their word I was ok. I should of listened. Run Away!!!!! Get out!!!!!!!! Listen to me please!!!!!!! Hyde Park Apartments have better rent prices and are WAY more honest!!! I should of went with them but I really had a great experience with Gearey McLeod and decided to trust in the company. Gearey McLeod was the only reason I rented with them and felt like things was going to be ok. No it's not!!!!! The try to get you with being a UOC employee but it's not worth it. DO NOT RENT FROM MAC PROPERTIES!!!! They are shady fraudulent and untrustworthy!!!!

Ron assisted in installing my windows and did a beautiful job. Ron made sure I understood the protocol of the bars and how to use them. Ron made sure I was satisfied and understood what he was doing. Thank you so much for helping me out.