All 19 tenant reviews.

“Pros: Clean, lots of amenities Cons: Neighborhood is a little rough-looking around the apartment complex Advice to landlord: None”

“Unit 1502 Pros: On-site amenities are amazing! Pool, gym, activities are unbeatable Cons: The location is very sketchy. Don’t feel safe walking alone and there are some strange characters outside”

“Pros: Stylish, spacious, modern, all-in-one amenities like in-unit laundry and dryer and dishwasher Cons: Certain neighbors have dogs barking all night long due to separation anxiety Advice to landlord: Create a system where if a neighbor has a noisy dog, they can report it anonymously”

“Unit 5049 Pros: Pool, many apartments with nice views, walls are relatively thick so don’t hear neighbors, restaurants on site, close to subway Cons: There are a number of young medical professionals that live here that I believe Urby uses to jack prices up. Lots of dogs that pee everywhere and bark. Very pricey. Can be difficult to get faulty appliances fixed. I also felt that the application process was very shady. I have lived in a number of buildings all over NYC and URBY was the most difficult. They will most likely tell you that you need to get one of the guarantor companies in order for your application to be approved. These services cost money on top of a very expensive apartment. Electric bills are very high for a newer building. Advice to landlord: Make more of en effort to keep the residents that you want at Urby to stay at Urby. I find that depending on the floor there are very loud obnoxious residents or residents how smoke all day in there apartments, residents that don’t pay rent on time etc.”

“Everyone we spoke to is super friendly, helpful, and knowledgeable. Lauren the leasing agent along with Brandon are fabulous! The place is beautiful and the apartments are amazing. Spacious and comfortable with great views.”

“Pros: The building is well kept, management is very responsive, and the staff is very friendly. Cons: The doors and walls are paper thin. Advice to landlord: Invest in thicker doors.”

“I LOVE LOVE our new home sweet home at URBY SI. The most luxurious and technologically savvy Urby Staten Island is a gem and a once in a lifetime find with affordable rents with the luxury of a New York City apartment. Our experience with friendly staff is not just a one off, it is a regular treatment towards everyone I see comes across them, whether it is the 24 hour security guards, or the concierge Danielle, Ashley or Brandon. Our first encounter was with Corine who is the sweetest thing and then at move-in Jay the Super excellent customer service and they are very professional. We have the luxury and amenities of a lifetime. It is an excellent find at the most affordable rates it's almost incredible. The pool, the view of waterfront skyscrapers from New Jersey, New York and even Brooklyn not to mention the Statue of Liberty from the pool view and even some apartments at 7 and 8 is breath taking! I didn't mention the communal spaces like the living room where you can take your family and hang out in a more spacious area, the apartments all have brand new state of the art washers and dryers, dishwashers, air conditioner, microwave, electric stove and oven for even heat, the windows are wall to wall and take most of the room from ceiling to a few feet from wooden floors. There's a communal kitchen to host parties or dinners for large groups (for a rental fee), there are places to take kids to play in the playground, the pool is salt water and heated (they only allow residents due to social spacing and temperature check and they have life guards, they practice social spacing and they don't allow over crowding), theres a 24 hour gym with all state of the art equipment 2 levels, theres a organic urban mini farm for a fee you can become a member and whatever they grow you take home with you every Wed.. The best part for me, is the in house postal room where they receive packages every day for you and store them in lockers for when you get home. Not to mention the restaurants located at the foot of the buildings they are fine dining and laid back. They all have out door seating just opened for phase 4 of the covid era and they are mindful of social spacing and ultra clean with a view of the waterfront and find wine and it's just a beautiful community.”

“I love this community because it is very family oriented. It feels like living in a village. Interestingly, Urby has their own organic garden for the residents. Around the clock access to the gym is also a nice touch. I love the team effort in making Urby work!”

“Staff work very hard to keep all of us tenants happy. The workers here work very hard to keep this place clean and sanitize. That has always been the case even before the pandemic started. Security work very hard to keep us all safe here. The place is not littered with drugs and crime. Urby has no control with what is happening in Stapleton projects almost a mile away. The views are amazing in to have a Pier/ kind of beach setting as your backyard is amazing. In the summertime we have free BBQs that are catered by the local restaurants and paid for by urby. We have weekly events usually about three events a week. My only issue is management”

“I am currently a tenant at Staten Island Urby and I would like to share my experience and opinion on residing at the complex during the current health crisis. As a health care worker I am required to enter and exit the building almost daily. I also have to retrieve my mail and get essentials like everyone else. Many tenants are not covering their face inside the building. People will get on the elevator with you without a mask. I can't avoid it because I am already in the elevator and they get on at different floor. I've tried taking the stairs but people will pass me on the stairs without a mask. And in the long hallways. Or taking out my garbage. I will be in the refuse room and someone will come in without their face covered. The building is not requiring residents to cover their face and has never suggested such. Neither in an email or in an sign in the building. The complex has 1000+ units. I have complained to the management about this. They recommended that I call the police.”

“This place is an overpriced fraud, lots of drugs and crime inside and out, 6 homicides a block away. The rent is overpriced and there's not a good access to Manhattan, was told there would be a shuttle bus to the ferry and I think it ran one week and never heard from again, people are constantly doing drugs inside and causes in house problems they should really crack down on smokers too because my floor stinks like a cheap motel die to smoking.”

“I love urby because we are our own community. We have events almost everyday for residents only our neighbors are extremely nice and polite. Any given night you can go down to the fire pits and enjoy it with your neighbors and drinks. The atmosphere is more of a resort then an apartment building. As far as the negative comments and reviews I have not experienced any of that and I've been living here for 2 years the only thing that I have experienced in the past was a large police presence on different occasions only to find out that there have been times that my neighbors have lost their credit cards and called the police to report it stolen and for whatever reason the precinct sent four cars. so when you see that that is scary but when you find out why they are really here you're like really???!! We have a yoga instructor chefs and farmers as well as a heated pool, two floor state of Art gym and fire pits. We all also have our own private View of New Jersey Manhattan Brooklyn and Governors Island I am raising my children here and can't imagine living somewhere else so if you come here for a tour take the time to actually speak to the residents also we have a coffee shop and restaurant in our lobby”

“On first appeteance the apartments look amazing - I would only suggest moving here and paying between $2,000 - $3,500 for an apartment if - *You are ok with your apartment constantly smelling of cigarettes and pot, when I complained about this I was told if I locate where the smell comes from they will deal with it!!!! *You are ok with being ignored by the management when you have a question/issue etc., *You are ok with your personal safety being compromised Much better places on the island with cheaper prices and better service - tip is to STAY AWAY from here, they have a serious amount of work to do to get Urby Staten Island right”

“Do not move here, we drank the kool aid and fell for their pitch and regretted it immediately. We changed our lease from 2 year to 1 year and paid a penalty just to get out. Crime, noise, sewer smell, crime, apartment fell apart, ------ waste of space human beings. It quickly turned into an expensive projects . I didn't move out of the south bronx and bust my --- working for years to become successful, just to pay 3 grand to live in the projects.”

“I've lived here since June 2016. Cigarette smoke-filled hallways. Major security issues. Incredibly unresponsive management. Sewage gas odor. Cigarette smoking: The lease states it's a non-smoking building. I have repeatedly reported cigarette smoking in an apartment in my hallway (since October, 2016). It's constant and not uncommon for me to smell in my entire apartment, sometimes being woken up in the middle of the night by the smell of it. Security: Drug deals out front in broad daylight. Multiple verbal/yelling fights in the hallway. Have requested the number for security when there is fighting at night, but was told we can't call them (they sit downstairs at night in the common areas). After a neighbor pulled a knife on another neighbor, feeling unsafe, I left for the weekend and let management know. Never received a response. Sewage gas odor in my bathroom/washer dryer area: I have put in multiple maintenance requests to have it fixed. They have re-caulked the toilet and flushed the drains multiple times to no avail. The maintenance guys have been great to work with, but my issue still isn't fixed. Broken promises: I was told there would be a shuttle during commute hours to the ferry - have never heard another word about that. Was told the pool would open last summer - never did. Was told the bar/restaurant would be open in the Spring - not a chance. I have been emailing since Oct 2016 on these matters and have never received an acceptable response as what they are doing about the any of it. I highly recommend finding an apartment elsewhere.”