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All 50 tenant reviews.

FIFTH PARTNERS LLC · avg 4.2 ★★★★★ · New York City

★★★★★Aug 2025

“So far its been great!! Everyone is nice and friendly! There arent many opportunities to meet people within the community but thats not a big deal. The staff (especially luis) is friendly and knowledgeable”

— 37 W 21st St · Manhattan
★★★★★Aug 2025

“So far its been great!! Everyone is nice and friendly! There arent many opportunities to meet people within the community but thats not a big deal. The staff (especially luis) is friendly and knowledgeable”

— 37 W 21st St · Manhattan
★★★★★Feb 2025

“Future renters, beware! While this building has some positives, the hot water situation has become unacceptable. I currently live in the building, and for quite some time now, I have not had consistent access to hot water. It can take 10-15 minutes for the shower to warm up in the morning, and sometimes there's no hot water at all at night. Despite multiple complaints, management has been completely dismissive, insisting that "it just takes time to warm up." That's not a fix--that's an excuse. For a "luxury" building, basic amenities like hot water should not be a daily struggle. Disappointed and frustrated.”

— 37 W 21st St · Manhattan
★★★★★Feb 2025

“Future renters, beware! While this building has some positives, the hot water situation has become unacceptable. I currently live in the building, and for quite some time now, I have not had consistent access to hot water. It can take 10-15 minutes for the shower to warm up in the morning, and sometimes there's no hot water at all at night. Despite multiple complaints, management has been completely dismissive, insisting that "it just takes time to warm up." That's not a fix--that's an excuse. For a "luxury" building, basic amenities like hot water should not be a daily struggle. Disappointed and frustrated.”

— 37 W 21st St · Manhattan
★★★★★Apr 2023

“A note about security—arriving home after the theater (more than once) the exterior Doors have been unlocked and the “away from the desk” sign has been displayed. Not a safe feeling! Otherwise, not a problem”

— 37 W 21st St · Manhattan
★★★★★Apr 2023

“A note about security—arriving home after the theater (more than once) the exterior Doors have been unlocked and the “away from the desk” sign has been displayed. Not a safe feeling! Otherwise, not a problem”

— 37 W 21st St · Manhattan
★★★★★Jul 2022

“The building is nice and the amenities are as expected and staff is great. I think they should ask where non residents are going more often rather than just letting people walk by. I like living here because its close to things in my life but the noise level and chaos on the street has become a nightmare.”

— 37 W 21st St · Manhattan
★★★★★Jul 2022

“The building is nice and the amenities are as expected and staff is great. I think they should ask where non residents are going more often rather than just letting people walk by. I like living here because its close to things in my life but the noise level and chaos on the street has become a nightmare.”

— 37 W 21st St · Manhattan
★★★★★Apr 2022

“Our experience has been great. We like the area, the location and the building. Staff and management are friendly and very helpful. I guess the common areas could be better as they seem a bit old. I think the backyard can be better and more inviting in terms of adding a bbq, more plants.”

— 37 W 21st St · Manhattan
★★★★★Apr 2022

“Our experience has been great. We like the area, the location and the building. Staff and management are friendly and very helpful. I guess the common areas could be better as they seem a bit old. I think the backyard can be better and more inviting in terms of adding a bbq, more plants.”

— 37 W 21st St · Manhattan
★★★★★May 2021

“Amazing community, great clean building, building staff is a 10/10. Anyitme there is a maintenance request they are on it pretty much within the hour. They make us feel safe and always go the extra mile”

— 37 W 21st St · Manhattan
★★★★★May 2021

“Amazing community, great clean building, building staff is a 10/10. Anyitme there is a maintenance request they are on it pretty much within the hour. They make us feel safe and always go the extra mile”

— 37 W 21st St · Manhattan
★★★★★Apr 2021

“Absolutely loved living here and never wanted to leave (cried for weeks leading up to our departure). We lived in two different apartments within the building and loved both of them. I cannot stay enough wonderful things about the staff (especially Luis and Milton). They truly became a part of our family.”

— 37 W 21st St · Manhattan
★★★★★Apr 2021

“Absolutely loved living here and never wanted to leave (cried for weeks leading up to our departure). We lived in two different apartments within the building and loved both of them. I cannot stay enough wonderful things about the staff (especially Luis and Milton). They truly became a part of our family.”

— 37 W 21st St · Manhattan
★★★★★Aug 2018

“Great spot with high ceilings, floor to ceiling windows, and new kitchen. Lots of space too. Very friendly management team and very accessible. Love my apartment and would definitely recommend to anyone.”

— 37 W 21st St · Manhattan
★★★★★Aug 2018

“Great spot with high ceilings, floor to ceiling windows, and new kitchen. Lots of space too. Very friendly management team and very accessible. Love my apartment and would definitely recommend to anyone.”

— 37 W 21st St · Manhattan
★★★★★May 2018

“Excellent apartment complex where the building management knows you by name and is extremely friendly. Most responsive maintenance and management company that I've lived with. Great job of responding proactively to building developments.”

— 37 W 21st St · Manhattan
★★★★★May 2018

“Excellent apartment complex where the building management knows you by name and is extremely friendly. Most responsive maintenance and management company that I've lived with. Great job of responding proactively to building developments.”

— 37 W 21st St · Manhattan
★★★★★May 2018

“Friendly staff. Clean, quiet building with modern amenities including full gym and common entertainment lounge/outsoor deck. Great location. Concierge staff is also great. The apartment has become my oasis in this busy city.”

— 37 W 21st St · Manhattan
★★★★★May 2018

“Friendly staff. Clean, quiet building with modern amenities including full gym and common entertainment lounge/outsoor deck. Great location. Concierge staff is also great. The apartment has become my oasis in this busy city.”

— 37 W 21st St · Manhattan
★★★★★Mar 2018

“This is one of the best movies I've had in my life and I've moved 28 times. Move-in day was seamless. Everyone was extremely friendly and polite from the property manager to the maintenance staff to the doorman. The apartment is extremely well-maintained and seems that it was just built within the last couple years. I would highly recommend this building community.”

— 37 W 21st St · Manhattan
★★★★★Mar 2018

“This is one of the best movies I've had in my life and I've moved 28 times. Move-in day was seamless. Everyone was extremely friendly and polite from the property manager to the maintenance staff to the doorman. The apartment is extremely well-maintained and seems that it was just built within the last couple years. I would highly recommend this building community.”

— 37 W 21st St · Manhattan
★★★★★Dec 2017

“We moved to the Echelon Chelsea in July and we have been so happy with everything from the staff to the building and unit itself. Everything is done professionally, the building is very clean and any maintenance issues are handled ASAP. We love the area as it's near many subways, shopping and restaurants. We also feel very safe here and know we are in good hands.”

— 37 W 21st St · Manhattan
★★★★★Dec 2017

“We moved to the Echelon Chelsea in July and we have been so happy with everything from the staff to the building and unit itself. Everything is done professionally, the building is very clean and any maintenance issues are handled ASAP. We love the area as it's near many subways, shopping and restaurants. We also feel very safe here and know we are in good hands.”

— 37 W 21st St · Manhattan
★★★★★Sep 2017

“Great apartment and staff is friendly and professional. I've lived here for over two years and I don't see myself moving any time soon. The location is so perfect and I can get to wherever I need to quickly with access to all subways. I have a north facing apartment which is extra quiet.”

— 37 W 21st St · Manhattan
★★★★★Sep 2017

“Great apartment and staff is friendly and professional. I've lived here for over two years and I don't see myself moving any time soon. The location is so perfect and I can get to wherever I need to quickly with access to all subways. I have a north facing apartment which is extra quiet.”

— 37 W 21st St · Manhattan
★★★★★Sep 2017

“This building is extremely well located in the heart of the Flatiron District. It is conveniently located near restaurants, bars, shopping and gyms. The staff is extremely nice and helpful. I would recommend this building to anyone looking to live in this area.”

— 37 W 21st St · Manhattan
★★★★★Sep 2017

“This building is extremely well located in the heart of the Flatiron District. It is conveniently located near restaurants, bars, shopping and gyms. The staff is extremely nice and helpful. I would recommend this building to anyone looking to live in this area.”

— 37 W 21st St · Manhattan
★★★★★Sep 2017

“Sean and I moved into the building three weeks ago. We were looking for awhile and had a great experience with Rina and Conor so it made out decision easy. The staff has been extremely helpful and pleasant. We are looking forward to this coming year.”

— 37 W 21st St · Manhattan
★★★★★Sep 2017

“Sean and I moved into the building three weeks ago. We were looking for awhile and had a great experience with Rina and Conor so it made out decision easy. The staff has been extremely helpful and pleasant. We are looking forward to this coming year.”

— 37 W 21st St · Manhattan
★★★★★Sep 2017

“very professional and clean general areas, in a great location with good access to public transport. Very good amenities and convenient services (trash removal, etc). Helpful doormen/women who are happy to help whenever possible.”

— 37 W 21st St · Manhattan
★★★★★Sep 2017

“very professional and clean general areas, in a great location with good access to public transport. Very good amenities and convenient services (trash removal, etc). Helpful doormen/women who are happy to help whenever possible.”

— 37 W 21st St · Manhattan
★★★★★Sep 2017

“I have just moved in, the only things I can say are that the process was smooth and the staff helpful, plus the condition of the apartment was incredibly good (and super clean too). I love the neighborhood, since I have just moved to NYC and it is a first good approach to Manhattan”

— 37 W 21st St · Manhattan
★★★★★Sep 2017

“I have just moved in, the only things I can say are that the process was smooth and the staff helpful, plus the condition of the apartment was incredibly good (and super clean too). I love the neighborhood, since I have just moved to NYC and it is a first good approach to Manhattan”

— 37 W 21st St · Manhattan
★★★★★Aug 2017

“Very pleased so far, but only lived here for about three months. Incredibly pleasant door staff, excellent maintenance crew, and very friendly and helpful leasing employees and managers. The quality of the apartment and the common areas justifies the price.”

— 37 W 21st St · Manhattan
★★★★★Aug 2017

“Very pleased so far, but only lived here for about three months. Incredibly pleasant door staff, excellent maintenance crew, and very friendly and helpful leasing employees and managers. The quality of the apartment and the common areas justifies the price.”

— 37 W 21st St · Manhattan
★★★★★Jun 2017

“AmaZing staff that truly has made my move in experience a breeze! Everyone is so professional and really want to make your stay as nice as possible. I have lived in 5 NYC apartments and this is by far the best building!”

— 37 W 21st St · Manhattan
★★★★★Jun 2017

“Our move in was quick and smooth. We had the full support of our building manager and staff. Our apartment was perfect, clean and they installed new carpeting. We could not be happier with Echelon and the staff there”

— 37 W 21st St · Manhattan
★★★★★Jun 2017

“AmaZing staff that truly has made my move in experience a breeze! Everyone is so professional and really want to make your stay as nice as possible. I have lived in 5 NYC apartments and this is by far the best building!”

— 37 W 21st St · Manhattan
★★★★★Jun 2017

“Our move in was quick and smooth. We had the full support of our building manager and staff. Our apartment was perfect, clean and they installed new carpeting. We could not be happier with Echelon and the staff there”

— 37 W 21st St · Manhattan
★★★★★Apr 2017

“Echelon Chelsea is a wonderful apartment complex. The services are amazing from the beautiful club room, cold storage, fitness center, and concierge service. Issues are dealt with quickly and professionally. Everyone knows you by name and are very considerate and respectful. I love living here!”

— 37 W 21st St · Manhattan
★★★★★Apr 2017

“Echelon Chelsea is a wonderful apartment complex. The services are amazing from the beautiful club room, cold storage, fitness center, and concierge service. Issues are dealt with quickly and professionally. Everyone knows you by name and are very considerate and respectful. I love living here!”

— 37 W 21st St · Manhattan
★★★★★Apr 2017

“Great staff. Great apartment. Great location. Tough to find this kind of customer service in NYC so was very welcome. The apartment was in great condition and well designed. And quiet. Best location in NYC near everything.”

— 37 W 21st St · Manhattan
★★★★★Apr 2017

“Great staff. Great apartment. Great location. Tough to find this kind of customer service in NYC so was very welcome. The apartment was in great condition and well designed. And quiet. Best location in NYC near everything.”

— 37 W 21st St · Manhattan
★★★★★Mar 2017

“We love living at the Echelon Chelsea. The amenities are great and we have never had any issues with our apartment or the management team. The building is clean, the apartment is quiet and renovated, and the concierges are extremely friendly and helpful. We just renewed our lease because we love our apartment so much.”

— 37 W 21st St · Manhattan
★★★★★Mar 2017

“We love living at the Echelon Chelsea. The amenities are great and we have never had any issues with our apartment or the management team. The building is clean, the apartment is quiet and renovated, and the concierges are extremely friendly and helpful. We just renewed our lease because we love our apartment so much.”

— 37 W 21st St · Manhattan
★★★★★Feb 2017

“I have lives at Echelon Chelsea for 7 years. It has been a great experience and I would highly recommend this building. The rent is expensive but pretty standard for the area. Maintenance staff is excellent and responds promptly to requests.”

— 37 W 21st St · Manhattan
★★★★★Feb 2017

“I have lives at Echelon Chelsea for 7 years. It has been a great experience and I would highly recommend this building. The rent is expensive but pretty standard for the area. Maintenance staff is excellent and responds promptly to requests.”

— 37 W 21st St · Manhattan
★★★★★Oct 2016

“THis is the second time I have done this in the last couple of weeks....Feelings and comments the same....When I first moved into the Echelon I felt we had the absolute best Maintenance team headed up by a top notch Super and I am happy to saythat this is still the case today....When I first moved into the Echelon & for many years we had a superb front desk....and this remained so for many years...for the last 18 months, I am sorry to say it has been terrible....It fluctuates for absolutely horrible to at best mediocre...People, experienced people are replaced with temps & people who have no training....the staff is anything but polished and is very lacking...it is ashame...because in my eyes it has brought the building down tremendously.”

— 37 W 21st St · Manhattan
★★★★★Oct 2016

“THis is the second time I have done this in the last couple of weeks....Feelings and comments the same....When I first moved into the Echelon I felt we had the absolute best Maintenance team headed up by a top notch Super and I am happy to saythat this is still the case today....When I first moved into the Echelon & for many years we had a superb front desk....and this remained so for many years...for the last 18 months, I am sorry to say it has been terrible....It fluctuates for absolutely horrible to at best mediocre...People, experienced people are replaced with temps & people who have no training....the staff is anything but polished and is very lacking...it is ashame...because in my eyes it has brought the building down tremendously.”

— 37 W 21st St · Manhattan
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