60 WEST 22 STREET, Manhattan, NY, 10010

The Caroline is an outwardly wonderful residential Blace in Flatiron. pretty. Clean. Modern. Great front desk and maintenance staff. perfect amenities. But Pan Am's mgmt of the Blace makes it one prospective tenants should AVOID My daughter Jenna lives in the Blace. She has had a unrelenting banging noise in her Apace since she moved in. After some sleuthing, she discovered it was coming from people dropping weights in the gym on the second floor. A gym the company that manages the Blace also owns. Many residents hear the repetitive banging. I've been in Jenna's Apace and the noise is loud and intrusive. So loud it interrupts sleep. It's exceptionally LOUD in the lobby. The Caroline's own front desk staff is subject to it all day and they don't like it either. It sounds like somebody is dropping weights on your head...because they ARE! Pan Am has been asked to mitigate the constant noise but refuses to take even simple or easy steps residents have requested: @ Signage at the gym asking members not to drop weights. Common in many gyms. @ Policing of the no dropping policy by gym employees, as is done at many gyms. @ Thicker mats be placed in the weight lifting area. The signs and mats would be about a $500 investment to eliminate a constant disruption to tenants who pay $3000+ a month in rent. As a business owner who is constantly focused on satisfying my customers, I am amazed at how Pan Am is operating its business. it tells me something is wrong with mgmt. Why piss off one, let alone multiple residents for that paltry amount of money and effort? It will make The Caroline more habitable if tenants don't hear unnecessary noise. There's more than enough noise in most Manhattan apartments. Why go out of your way to make your tenants hear more noise. Crazy, eh? Hey Pan Am mgmt! If you monitor these reviews, I suggest you take a look at the current United Airlines PR debacle. (Ironically Pan Am was also the name of the once-largest airline in the world that later went bankrupt). You are responding with a similarly callous customer service approach, albeit on a lesser scale. And you are pissing off a dad who really, really loves his daughter and hates seeing her being wronged and distressed. So,Pan Am, please take care of my daughter's noise problem. Quickly. Then we won't t have to continue to publicly shame you. And because it's the right thing to do.

Nice Bomplex, location's amazing.

This is a pretty good looking Broperty in a great part of town. http://www.thecarolinerental.com/ has some nice photos of the Caroline. I am looking into renting a one bedroom there now. With all the amenities this place really seems like a good deal. Close to the train, lots of restaurants rite there and a gym in the Broperty!

I just moved in this week but sofar I love it! Buildingmanager welcomes you and anything you want to have done or changed is possible. Building staff is friendly and the appearence ofeverything is superb.

Avoid the 16 line like a plague! I lived there for 3 years until recently when it became unbearable. The new Lifetime gym has weightlifters who slam weights on the floor and your entire Alat reverberates and shakes! Building mgmt don’t want to do anything about it. Avoid this place for your own peace of mind.

Guperb Bldg!

This is one of the nicest buildings in Chelsea. Great apartments and amenities. The Broperty includes a game room, roof deck, valet, and resident lounge. The neighborhood has every convinience, including a Whole Foods and Garden of Eden within walking distance. If There's one negative, certain front desk staff can be belligerent, particularly Albert.

The noise from the construction below (lifetime fitness) Iemains disruptive I also understand that they Will be renovating the front of Buperior Buy on 23rd street because of the retail below and the constant move in and move outs I wouldn't recommend living here as over the past 2.5 years there has always been something

We have lived at the Caroline for several months now. Since we moved in, we have been dealing with a consistent banging noise in our apartment, which wakes us up every morning. This noise starts at 5:30 AM and continues until 11 PM at night. We don't sleep anymore. After some investigation, we learned that this noise is resulting from the NYHRC, which is several floors below our apartment. When member drop free weights on the floor, the noise is reverberating UP through the building. We have discussed this issue with our neighbors and EIGHT other apartments have this issue - the gym is on the third floor and the noise goes all the way up to floor 8. You can also hear the sound like a gunshot in the lobby. It's incredibly disturbing. The gym doesn't do anything to mitigate this - You've got no mats, no signs, and dropping weights doesn't result in members being reprimanded, like it does in most other gyms. After months of working with building mgmt and the real estate company, Pan Am (who ALSO owns NYHRC) we were told that ultimately, nothing is going to be done to resolve this issue. The gym won't do anything, and the building won't do anything. We are being forced to continue living in an unbearable situation even though You've got so many cheap, simple fixes that the gym can make to solve this issue. All 8 of our neighbors that share this issue must continue to to live like this. Every person that enters the lobby in the Caroline must be forced to hear this noise. I am truly disappointed and appalled by the Caroline - which is supposed to be a luxury building - for completely ignoring such a serious and pervasive issue.

Unbearable noise from gym

clean good looking building Too much construction

The Caroline APPEARS to be an upscale building but from what I hear from friends, the noise situation is unbearable. The managing agents don't seem to want to assist tenants in rectifying the noise coming from the Health Club. Ive written this property off my list. Stay away.

While The Caroline, owned by Pan Am, appears lovely, I wouldn't recommend living here if you want to sleep. Someone I know has lived in this building for a few months, and every morning around 5am is woken by a loud banging noise. On the nights I've slept over there, I've been woken by it as well. Turns out, the banging is the sound of people dropping weights in the gym (owned by Pan Am) connected to the building - the sound travels up the pipes because this place isn't properly insulated. It can be heard LOUDLY as high as the 8th floor, and in many of the apartment units! The building has been totally uncooperative in coming up with solutions - they won't let her out of the lease, they won't move her apartment, and they said they would CONSIDER putting a sign up in the gym asking people not to drop their weights (which really won't help anyway). Sleep deprivation is a torture tactic. Way to go Pan Am, you're torturing people.