45 W 139TH ST, Manhattan, NY 10037

I’ve been living in the complex for 4 years I moved into a studio apartment with my 4 year old daughter and her father. For starters the rent for a studio apartment is almost $1700. That’s insane to me. All we have here is limited walk space a miniature kitchen and Nothing works! My daughter is special needs and there has been mold & a bunch of things wrong with my apt for the last 3 years. I’ve complained I’ve called 311. I’ve even tried to get a transfer out of this apartment. The management don’t answer their phones. Neither does maintenance….at this point I’m living in an unlivable apt with my special needs 4 year old and no one cares to fix the problems. It’s ROACH INFESTED , Rats mice infected… people constantly steal packages. The security is there for absolutely no reason because they can’t help you with anything they always tell us to call the police and make a report. They don’t enforce anything here to try and make things better. The cleaning person in the morning half asses. He doesn’t mop the hallways just the lobby and elevators. The environment is terrible. The people are terrible. Do not leave your clothes washing in the laundry unattended as my daughter clothing and bedsheets was stolen out the dryer. I’m just so over this place. I don’t know what to do anymore sometimes I just want to give up.

This is an awful apart, roaches, and poor staff when it comes to handling bad neighbors. But the most important thing is that items are beign stolen frequently from the package room. My duaghter, who is 12, got her package stolen from her 30 moinute sot it being dropped off. She didnt even have to to get it before it got stolen. They havent dealt with the situation in any way. Doesnt put up cameras, doesnt look for the person(s), or kick them out of the apartment. Its truly fustrating that I my child and myself have to deal with that. :C

Homeless people bathe, change and steal clothes in the laundry room (on camera). When brought to a worker’s attention, he responded “I know” while shaking his head. Drug dealers and gang youth frequent the staircases which wreak of drugs and urine. Homeless people also frequently urinate in the staircases. The leasing office is locked about as much as its open (during working hours). Whether You shout, bang or try opening the door, they play deaf which eventually leads to them playing dumb if You’re lucky enough to catch a worker coming in. And this is only if You’re fortunate enough to come across the lady that visibly doesn’t want to be working. If You come across one of the loud ones with attitude, bless Your soul. Work orders are typically responded to 50% of the time in general and about 25% of the time on the day You make the complaint. God forbid its an emergency on the weekend, a worker may or may not show up. If he does, he’ll be sure to remind You that they typically don’t work on the weekends. As I’m sure You’ve figured out, the complex is a completely overpriced joke. I now understand why so many tenants are withholding their rent. If theres one thing management is good for, its posting personal forms with the amount You owed on the outside of Your door.

Security was terrible until a shooting happened right in the back of our building. Now security is better, but shootings still happen all around us. Maintenance of our roof leak never happened. Large livingroom window was never properly sealed, they tried three times, still leaks when rains, and rattles in the wind. On the 17th floor, there's lots of wind, so this really isn't safe. My parking check got stolen twice after drop-off in the maintenance office. I now send my parking fee directly via priority mail, to the parking office. Thefts happen in the laundry room by a woman with a suitcase that does not even live here. Packages are ripped open and rifled through by kids in the package room. Cameras don't help. These problems subside after a bunch of security footage signs get posted, but then they start all over again. Weak water pressure is a problem. They put in water-saving showerheads and sink faucets to try and make the low pressure better, but it's really doesn't help. My kitchen water runs so slowly that I have to get water from my bath faucet. Management is overwhelmed. They clearly can't deal with any of this. I have a lease for a three-bedroom apartment, and the third bedroom is unliveable: too small, window is too small, only opens a few inches. Queen bed doesn't fit in the room. I recently discovered that they illegally qualified this as the third bedroom, and I'm taking them to court.

fairstead properties are robbers. the building has no security. drug dealers and thieves you the stairwells to do their business. this is a place for normal working class people to live. its all people that ------------------------- and smoke weed all day live in these buildings.

I have only been here for a few months - so I cautiously offer my review. It seems many are not happy with the property. However (to date) I have had a relatively pleasant experience. There are 7 buildings in the Savoy Park complex - all with different addresses. When looking for my current apartment I saw apartments in all of the buildings. Apartments are RENT STABILIZED and include gas, heat, electric. Tenant is responsible for internet and cable (fair). Apartments are REAL bedrooms with REAL kitchens (most I saw have a full size frigs and dishwashers - studios may have slightly smaller appliances). All apartments I saw are airy and have tons of light and the views can be stunning. There is a laundry room, bike room, pet spa and a secure package room that uses the Luxer One system (https:// ). There are playgrounds for the kids, green space with seating areas and a parking lot for tenants only (additional charge per month). Staff is very friendly. I agree, they may be over stretched for a complex of this side. Management really should hire more staff. Maintenance requests have been answered in a timely manner (I put in tickets online) - one request happened faster than the other. The maintenance staff keeps the hallways and entry ways clean. Management regularly communicates (mostly through email) on happenings and what is going on - especially during this COVID time. They seem to work hard on making sure tenants are informed. I agree that maybe some of the "old-timers" may need assistance to connect. Perhaps after this COVID issue calms down, neighbors can help support each other by tutoring those that need help connecting. Most neighbors I have encountered are very friendly and seem to be respectful of one another. If you live on the avenue (Malcolm X/Lenox) it can be loud - but you get use to it. The issue is the dirt bikes and ATVs in the afternoons - annoying when you are trying to work from home during this time. This is, in my opinion, a city issue - not a property issue. What needs to be worked on: FIX THE BUZZERS and INTERCOMS and all gate should be LOCKED. There should be more security cameras in the lobby and on each floor. Hanging wires in the lobby are unsightly - this is just sloppy work on their vendor's part and management should complain and get this fixed. I really hope that they continue to perform well.

Over the years, I've experienced four different management companies. My overall feedback is all of them have struggled to maintain the property. They spend a TON of money on the cosmetics (renovated lobby, laundry room, and mailroom), and tend to drop the ball on the basics (security, timeliness of maintenance correspondence, rodents etc.). They are understaffed. The front desk workers take the brunt of all the issues. They try their best, and really do attempt to help out the tenants. However, they are overworked and the volume of tenants requires more than 2 people triaging all maintenance requests. If a front desk staff member lasts more than 12 months they've really stuck it out. Most leave within the year they are hired. Now for the details: Pros of the complex: 1. Spacious living accommodations 2. Each apartment has natural light in abundance 3. Friendly Neighbors 4. Incredibly Accessible to LGA (average 20 minutes door to door) 5. Neighborhood Amenities within Walking Distance (Grocery, Laundry, (if you don't want to use the one in the building) Cons: 1. Maintenance - calling on the phone you are placed on hold for LONG periods of time. Even when they have a work order placed depending on the requests it can be weeks before they schedule the super. They rolled out a portal for tenants to use but didn't provide instructions on how the old tenants can access the website. I've waited 2 years for my login. 2. HEAT - in the last two years the heat in the apartment is noticeable lower. The heat doesn't cut on until it is below 45 degrees (per the after hours attendant). Even if they were to increase the temperature by a few degrees it would help. 3. SECURITY - The complex is surrounded by gates, buildings accessible by intercom, and the self closing doors are accessible by key FOB only. Please note - security is an absolute joke on the premises. Security Guards at the entry way do not have enough support to manage the entire complex. The lobbies were renovated but the basics - door closing and locking - do not occur. The locks constantly break and the doors are left wide open. Each time a tenant raises the issue, they are told "parts have been ordered." They do not add additional security to account for the nights when the doors remain broken. Homeless people are found in the hallways. This is all very true. New York living rough no matter what neighborhood you reside in however, beware. They are charging market rents for amenities that are subpar. We're still waiting for the pet room to be opened.

never seen anything like that since I moved on my own on started renting apts. Nothing never get fixed. GFB management are Thieves. Fairstead need to find someone else for the job. The only thing they do best is send the invoice for rent on-time. Staff is the work I have ever encountered from a customer/Business relationship. The general manager is very rude and is never available to listen to the cry of the tenants. She's always on vacation. It took her two years to get back to me with my cry for basic repairs and when she replied her only answer was "if you don't like it here why don't you move". That was a very poor rude uneducated answer. There is no security here. Entrances/exits has been broken for the last 3 years. The stairwell is a breathing ground for weed smoking, drug dealers and prostitution. Security is a two man team and said they cannot attend to all 7 building. During my travels for work/running around the block at 430Am they can always be seen sleeping. Any positive review you see about this proverty anywhere online is false since its coming from GFB.

I won't recommend this apartment, they said it's renovated apartments But roaches forget it, dishwasher doesn't work at all, the staff very rude, when we walked in for rent they were like would you like water? Coffee? When we walked in to let them know that we moving out, they didn't wanna hear anything they didn't if told as to sit down.

This place sucks. Rats everywhere. They never clean the common areas in the buildings, 2 of our doors are broken , packages are stolen constantly. Security doesn't care. They have "cameras" installed but when homeless people come in and urinate the in hallway they shrug. My intercom has been broken for TWELVE MONTHS. It's pretty on the surface but it truly is NOT worth the money.