Tenant Reviews for 389 S END AVE

Jus removed in and am loving the building so far. Big dogs are appreciated! Only downside is the slow elevators. I was very impressed with how fast manintence responded to my request to fix the bathroom sink.

Gateway provides a true sense of "community." From leasing, management, engineering, doormen & neighbors, all are warm and extremely courteous. The grounds are tranquil. Some construction due to renovations, but this "is" New York (expect it). Though I'm a dog owner, it's disturbing to find many dog owners do not pick up after their pets. Urine in the elevators & lobby is bothersome, but the residents responsibility. Cable is a monopoly & local cable company takes advantage of residents. I paid under $50. for RCN cable, & premium channels. I won't name the cable company, but they charge over $100.00 for the same service, less premium channels & are not kind in my experiences setting up cable. All in all, Gateway is a retreat from the city's demands. Humble, safe and sweet, this place is beautiful! *Note to Gateway: Please get RCN cable!

I would not recommend living here. How low can I rate this place? There is no sense of community at all. Tenant Assn mtgs are full of angry seniors yelling at local government about keeping their low rent and local government telling them they will. Maintenance does a poor job of keeping appts, fixing things, letting you know what they are going to do to your apartment and do not address it when they break things. Water damage and mold issues are not addressed. Structurally there are problems. Management doesn't know what they're doing. Doormen are fairly friendly, at least one is creepy and I've made harassment complaints. I've heard other tenants have mice, rats and roaches. The pool is a nice amenity, but don't let it fool you. It is immensely expensive.

We had many happy years here -- but they were largely in spite of the building, rather than because of it. It has a great location, certainly--improved all the more over the last five years with new commercial development in the area. But don't think the management company hasn't noticed this. Rather, management has been on a price-gouging tear in the last several years, inflating rents for the oldest building in the district well over comparable buildings nearby. Given the incredible high turnover rate we witnessed on our floor, new tenants are getting the gist quickly. The management has made little more than cosmetic improvements over this time; the public spaces remain embarassingly shabby. Apartment windows are uninsulated, and the expensive, inefficient climate-control units mysteriously register charges back to the landlord -- not ConEd. (It's small wonder they've not been improved...) A solid on-site fitness center and indoor lap pool have given way to a small pathetic workout room (separate charge) and an outdoor wading pool for neighborhood children ($25/day). Hallway carpets have likely not been replaced since the 1980s, festering in stale, un-airconditioned stasis. The laundry rooms are a swampy nightmare, with machines that so routinely mis-read credit cards, or fail to clean/dry, that they feel like an intentional, cheap money-making scheme. If so, it would be in keeping with the aggressively incompetent state of the management office. I have rarely encountered such a well-balanced mix of cupidity and ineptitude. It was a pleasure to move on.

A nice place to live. I oughtta know. I've been here since 1993 - my kids grew up here. There's an active Tenants Association, a great gym, a pool, friendly neighbors and great staff. It's not perfect but for the price, I've never found an equal. Since the new WTC and Brookfield Place went up, the neighborhood is more accessible, more fun, great services - 11 movie theaters - and it's gorgeous down here by the water. There's a bike path all the way up to the George Washington Bridge.