Tenant Reviews for 9301 DAIRY VIEW LN UNIT # 210

*UPDATE* Our bug problem has continued to get worse, and pest control supposedly sprayed are apartment but it has not made any impact. Right now our kitchen and bathroom over overrun by roaches. They also would not verify my rental history with the apartment complex that I will be moving too, because I had more than 30 days left on my lease. Although I have never missed a payment, they would not verify that with the new property. This place is a joke, and I can not wait to leave. --------------------------------------------------------- My boyfriend and I moved into Summerstone in November of 2014, and it was an overall good experience until a few months ago. We live in a 1bd/1ba with a washer/dryer in our unit, and for the rent we are paying ($720) I couldn't really complain. But the steady decline in property management over the last few months definitely has me ready for my lease to be up. 1. A few months in, the complex decided they were no longer accepting packages in the leasing office. I *believe* that they kept misplacing people's packages and no longer wanted to be liable for misplaced packages. It's not exactly convenient as a resident, but not a deal break either. 2. When we moved in parking was first come, first serve and that worked well for us. By about May they started offering reserved spots for and extra $25 a month. This made finding parking a hassle, particularly after about 9pm. It's also mandatory "front end parking only" which is stupid. Once again, very annoying but not exactly a deal breaker. 3. Around June we started getting an influx of roaches, specifically in our bathroom and kitchen. Now, it's Houston, Texas in the summer, and we live in an older apartment complex. I wasn't exactly surprised that we had new visitors. What did upset me is that when we asked for the large cracks in our bathroom to be sealed (where the bugs are CLEARLY living, and coming in and out of) we never had anyone come out to fix the problem. 4. The gate to the complex was frequently broken, but generally it may be stuck open for a day or two before it would be resolved. It didn't bother me much. In August however the gate completely broke and management removed our gate card scanner (I suppose to be fixed). The gate has been permanently open for the last month or so due to this. I'm more concerned that the management never sent out any kind of notification to the community on what the issue is, or when it will be fixed. 5. The last straw for me happened recently. I guess they are doing construction in the parking lots, and due to this they've opened massive holes in the ground. Right now it's like a maze trying to drive through the parking lot, and the large holes are blocking off perfectly good parking spots, and making an already difficult parking situation extremely hard. I'm particularly upset because again they did not send out a warning about the upcoming construction, an apology for the inconvenience, or a timeline for how long the construction will be taking place. Complete disregard for residents. The property has steadily declined in the last few months, and I am more than happy to relocate when our lease is up in November. The turnover in the staff is extremely high, which may contribute to the issues. It's unfortunate because up until now we were content with living here.

I DO NOT RECOMMEND THIS COMPLEX. I have lived here for almost 4 years and I have never had any real issues until recently. After the management company changed, I began to have issues with slow maintenance work. I have also had an outbreak of centipedes and roaches (Yuck!) and when I called to request pest control, I was told that they only come out here once a month. I was also told to go and personally buy "roach powder". After I finally got them to spray, I still saw bugs. I also had an unsavory discussion with the manager about me being able to make payments online. She was not only unprofessional, but also very low-class and disrespectful. If she is the face of this company, they are in dire straits. And, if they would like to continue to have a successful business, they should start by firing her and hiring someone of higher standards. ****Complaining to the management company does NOT help because they hardly ever answer the phone and if they do---they either hang up on you or barely understand English (Asian company ).

I currently live in this apartment and have lived here for many years. The previous owners and management made this place a joy to live in but GPI has made this place unbearable. As others have stated, the manager is downright rude and as some describe her, mean. Her standard response to many complaints are either "there's nothing I can do about it" or "If you don't like it then move." Pests infestation is present in many apartments and the grounds are not maintained properly. How can you call a place home when roaches and other bugs are running around? Parking situation is crazy and you may end up paying for parking monthly to avoid headaches. Neighbors are unhygienic and noisy at all hours of the day, and complaints to the manager are useless. Even their main office does nothing about resident's concerns. Quite simply, I can't wait for my lease to end so I can move. It is quite sad that the place I have called home for many years has turned to this. Don't move here; it will be like living in the armpit of -----!

I would not recommend any African American people move here. I was called "------" because I raised my voice and was very angry with them and used profanity (which they used as well). Do you think a white person or latino would be called "------" by this all latino staff? Never again will I live where there is not diversity and tolerance of people of all races and backgrounds. During the middle of writing this they gave me a 3 day notice "because they felt threatened" This is a lie and they are going to have to prove it. I know my rights!! We are moving anyway, but this is just a malicious action to the results of an argument and it has no merit and it is retaliative and they are just trying to intimidate me. They even had a policeman call my phone. He was very nice, and I think he smelled their BS a mile away. I am a current resident and I would never tell a person to not seek a residence that is convenient for you at the time. But if you have other options please choose otherwise unless you are just looking for people to take your rent money and leave you on your own after that. I got into a very heated argument with the staff like many others and I was called "------" Because I was told "To get the hell out" by office staff as she walked into another room and asked her to say those words to my face. And also told "If I don't like the apartments then to leave" This should tell you the integrity of the staff here. They do not care for residents that are unhappy. If you are unhappy you just need to leave. That is the only solution in their eyes. So in other words if you expect anything from them besides taking your rent money and you having a roof over your head, then you need to not come here. 1. You have to harass them to fix things. 2. There is no accountability from the GPI management office (the ones who I assume own the property) 3. I called to talk to the summerstone manager at about 12:30pm and I was told she was at lunch (fair enough) and would be back at 2pm, she wasn't there at 2pm and I was told she would be there at 3pm. I was told that "I don't know what to tell you" (unprofessional) when I asked why was I told 2pm. But they have an excuse for everything as the manager told me "She doesn't have to answer to anyone about where she is and they don't have to tell where she is" When NOBODY ASKED WHERE SHE IS!!!! I asked to speak to her and that is it. 4. Every neighbor we have had has played loud music in their apartment. When we initially moved here we were told this was a quiet, family environment and disturbances would not be tolerated... they ARE tolerated unless many people complain about different things or the tenant does not pay their rent. 5. The other tenants are right the staff is rude and does not care about your being upset. They will just ask you to leave the office if you are upset because they have no interest in finding a solution to your issue. 6. It is the summer time and both pools are closed most of the time. We had to beg all day for them to open the pool so my kids (who just recently had swim lessons) could swim. then they do not make sure that only tenants are in the pool, so even when it is open (after you have begged all day) it then gets packed and you leave anyways. We have just resorted to going to the local YMCA because we can't swim where we pay rent. 7. So basically if you want to pay high rent for an old apartment and also be disrespected by staff, this is the place to go. They asked me to leave from their office and I did, but who would stand for their disrespect and callousness to their residents that pay their salary. But I am the one that is ------... I did have more to write but after the 3 day notice who cares. We are ready to move anyway.

Although I have not lived in Summerstone in a while (since 2014), I must comment on what my experience was like. But to give a quick spoiler, it was a terrible one. First, I must say that the front office lady whom I signed my lease with was the nicest individual. She seemed genuinely kind and attentive. And because of that, I thought the staff would be a reflection of what I saw. However, in the later months, a new office lady (I believe her name was Lariza or something similar) started working there. And she was the worst most unpleasant individual I have ever leased from. I cannot believe she is allowed to work customers in a capacity that she does. And what makes it worse is that when I needed to put in work orders for problems with my apartment, they never got pushed past her to maintenance. Of course she had no problem keeping my deposit fee for problems which I had submitted months prior to moving out. She was such an unpleasant individual that I am making myself write this review a year later because I am still so angry with this person. And if this is the kind of employee that Summerstone apartment hires, then there is something wrong with this company. Also, my apartment was infested. I had to disinfect and fumigate my own apartment for bedbugs. And this is after maintenance came and said they sprayed my apartment for bugs. I should not have to put in so much time and money to making sure that I am able to sleep in my own bed without waking up to bed bug bites. That was ridiculous. Even more ridiculous considering that I had a bed bug clause in my leasing contract which I signed with the office. I chose this apartment because it seemed to have good reviews according to google and apartment guide. However, I believe that the good ratings are from the staff just trying to scam people into renting. I had a terrible experience with this place, and would never rent from this place. I hope that if you decide to rent from here, that you have a better experience.

05/27/15anonymous I currently reside at Summerstone apartments. Whatever you do please please please do not move into this apartment complex the management staff here are very very rude. You will not be able to have visitors. Here are very very rude. You will not be able to have visitors. There is absolutely no parking for tenants or visitors. They have contracted A towing company that will tow your vehicle for no reason at all. I think the manager is receiving kickbacks from the towing company for all the business that they are getting. A towing company that will tow your vehicle for no reason at all. I think the manager is receiving kickbacks from the towing company for all the business that they are getting. I highly recommend you stay away from this place whatever you do do not decide to move here it will be the worst mistake you'll ever make in your life.

The worst apartments ever!!! I've been here 2 years and the new office team is horrible! They hang up in your face point at you! I have mold in my 2 year olds closet that they say they can't fix! My bathroom, kitchen, and stove was broken for 1 year! They try to overcharge you! I went outside and my back window was busted because a tree branch fell and the lady ----- hung up in my face and said she couldn't do anything about it! There's big a** holes around the complex messing up cars! The parking sucks they have idiot row truck drivers! I wouldn't advise anyone to move here!

I have been living here many years. Always loved it even though the surrounding neighborhood is a tad ruff. We been having a new management since 2014 and sadly their quality of care, concern and upkeep iof the property does not deserve any good rating. The apartments are outdated and when something is updated a high price tag will be slept on the future rent fee. Appliances are super cheap when replaced and most maintenance does not speak a lick of English. Don't move here with a pet. Not only do they want a pet deposit which is pretty standard but they want it for each pet . Now all of a sudden they want on top of that pet deposit a monthly pet rent fee. Landscaping is unreliable and ant piles are growing . It starts looking really run down but their hands for add on dollar amounts stay open. Over years there was an extended crime rate from multiple rapes, break ins, car damage and instead of continue to have officers patrolling they put up cameras. Management is all -------- and seems to have " black " issues and the older manager can't smile to save her life. There is no longer anything special that makes it worth living here. Units are overpriced for this area and customer service is non existing. I would love to say something nice but.... I miss the prior manager before the propert was bought by some owners that are unable to be contacted . So with issues ppl still have to talk to the rude lady . Time to move. Most ppl we talked to don't renew because they realize that what was initially shown in a model does not like a model.

Do not move into this place, you will definitely regret it. They have a horrible roach infestation and other insect problems. The management is extremely rude. The place is not well kept at all and can be very depressing. They have a contract with a towing company that will tow your vehicle away for no reason at all, it happened to 3 of my neighbors.

DO NOT MOVE HERE!! From the day I moved in I have had issues with the apartment staff. From the office manager being rude and disrespectful to the leasing staff, Rebecca and Ruth with the same attitudes. The complex tows cars, including towing my car and didn't give me a reason as to why. The pools are never open, they leave rude notices on the door and have poor book keeping. Not to mention I have requested repairs in my apartment since the day I moved it and they have not been fixed yet. I have complained to the management company (GPI Management) and they are clueless about how to properly run a company. Neither the property manager or the management company obey the laws in place to protect renters and they retaliate if you file a complaint. It's in your best interest to steer clear from this place.