Tenant Reviews for 8740 Westheimer Rd

I have been living here for about two years. The current managers and employees are very helpful, friendly and prompt. I never had a bug problem, so that's a huge plus.The times I've called for repairs or maintenance (which were few) they followed up and fixed the issue within the week. Neighbors, for the most part, keep to themselves and are not too loud.The walls are not thin, in case you were wondering .There is ample parking for residents. Guest will have to park outside, FYI they will tow. As for the location, its not bad at all ! There are many good restaurants nearby to chose from. Mostly anything you would need could be found within -bike riding- distance. Its between I-10 and Highway 59. Also very close to the Galleria. So all and all not bad but the rent could be lower. I started at $870.00 and now it's $920.00

I have lived here about 4 years and have to say there has been ton of management change and it does get hard to get to know the staff however I have never had many problems. The property is quiet and prices are great for the area. The new company is actually making the property look a lot nicer and put in a gym and stuff. Last week I had a issue and the ladies in the office were actually nice and seemed sincere. I was upset that the maintenance guy couldn't come immediately but understood the reason after the manager explained things to me. There has been a lot of inconsistency because of management change but she seemed like she really just wanted to help and explain the reason some things are done the way there are. We all go out of our way to make bad reports when we are mad or being told something we don't want to hear and now that I am looking up new apartments to move out of state I decided to look up where I live and just wanted to be the person to say something nice since I have lived here 4 years.

I currently live here, and I just took my trash to the leasing office for the manager to take to the dumpster. We "MUST" pay $25 monthly for Valet Waste to pick up our trash, and it is absolutely horrible, because this company has not picked up my trash at least four (4) different occasions over the course of the past two to three weeks. I have contacted Valet Waste, in writing, and am contacting a friend who's a lawyer in my efforts to see what other recourse I have from a legal stance, because I REFUSE to pay for this when they leave my trash behind. It would have been more occasions than this, but I had to hang around outside to ensure they picked it up when I've heard them coming around. It's like going to the nail salon and paying for a pedicure, but they only choose to do five (5) of the 10 toes I have. I have contacted the new manager each time, and she has done nothing, so from this point forward, I am keeping a log in the event we end up in court when I move over monies owed me. Also, I was discriminated against with the "new" reserved parking they offer for $25. It was supposed to be first come, first serve, but when I went to the office with my money order (as soon as the doors opened), I was told both spots were taken. And it's only one reserved parking spot per household, which I felt was fair, so I decided to on another one (which I didn't want). Over the course of a week or so, I noticed all of the "supposed reserved spots" had their respective parking numbers now painted except one of them, and this one, I noticed anyone who got there first, it was theirs. SMH... Raised eyebrows. Well, I called the office to inquire about why that particular spot, which was my second choice, not reserved with a number, and I was told by the "then" manager, "Oh, well, she hasn't paid all of her money." All of what? Considering I'm one of the few ------ over here, they gave it to someone of their own race who had not even paid what was required, and that's why the spot was open to anyone. What kind of professionalism is that? Favoritism in an apartment community and discriminatory behavior. They've just changed management and literally wiped everyone out. Also, there are new apartments being built directly in front of us, so if you want to deal with a lot of noise, mud, dirt, and debris, then this is the place for you, so stop on by. Potholes and nails are the norm, so make sure your automobile tires are under warranty. Oh, before I go, I must share this with you. I called the apartments regarding my blinds that would not close or open any longer, and I was told that since it was Friday, they couldn't put the order in until the following Monday, which I completely understood, but considering almost two weeks had gone by, I called back to inquire about the status of the blinds or the stick to the blinds being replaced, and guess what I was told by the, then, assistant manager? I was told, "Oh, well, we have to wait, because it's not in our budget." Are you kidding me? What the hell? Your budget for blinds yet you're putting a new deck in the dirty pool with a built-in barbecue pit. Wow! I had a new maintenance man come to my door that I had never seen, so considering the day and time we now live in, I called the office and went by to see if, perhaps, they could at least put out flyers or something to inform the residents that all of the old staff, including maintenance personnel, were no longer working for Victoria Place Apartments, but I guess they opted to save a few trees, because that was never done. Don't get me wrong, because I do give kudos when necessary; however, not impressed, to say the least. I've encountered instances where some (not all) of the apartment "staff period" have forgotten who's at work and who's at home. As far as the noise from residents and so forth, I am pleased with that. I really am. I'm also pleased with the new exercise room, but you can only use it during office hours, so if you work regular office hours, you might need to opt for a walk, jog, or get a membership at a gym somewhere. Would I refer them to anyone? Wait for ittttttttt......

Should be 0 stars but that's not an option. This place may look appealing but it is a hell hole in disguise. Crazy neighbor problems. I was harrased by one of neighbors because she didn't like me putting my trash outside my door even tho that's where I pay to have it picked up, she would move it to the middle of side walk, she never has her dog on a leash then complains about other people's dog and the apartments don't seem to care to tell her anything, won't be surprised when that dog attacks a child one day. These apartments have so much construction going on inside them and outside them it's not even safe to live in I've came home on multiple occasions with police officers here and when I asked what was going on they informed yet another break in happened, it's terrifying to think you might come home with police at your door and your things gone. Along with the remodeling they re did the place above mine and felt no type need or courtesy to let it be known to me Living underneath so for 2 weeks from about 8am-3 or 4 or 5 (pretty much all day) they were banging and hammering and slamming things, I work 60/70+ weeks with sometimes no off days so it was hell and when they painted the place all the fumes seeped into my apartment and awful headache for days. When I called them and asked why wasn't I let known or made aware of the renovations because I could of stayed with a friend during that time because my apartment was not very habital at the time because of the circumstances they said because they don't have to let people know that it's not something they do. Office management only cares about getting their money and screwing you over in the end as long as they get their check. When it comes to actually caring for tenets and there well being you can forget that, most definitely not a safe environment for children , if you happen to move into my old apartment I hope you enjoy listening to your neighbors have sex because the floors are so thin I can hear my upstairs neighbor every move, every door they open and close, when they are showering, washing dishes, doing laundry ,?and I won't be surprised when there bed comes falling thru the floor it is so loud. save yourself the hassle and find somewhere else, and don't waste your time, I'm really disappointed in this place and sad it didn't work out I hate moving and wish i didn't have too, this place has gone thru a change of management more than once in the year I've been here which really says a lot about this place in general. Don't let the money they are wasting on there renovations fool you, because they will turn you into the fool in the end.

I have lived at these apartments for many years. Management at this complex has never been better. These two ladies stay on top of problems and are very active at this apartment complex. I am glad that they now have a new maintenance person that actually comes to the apartment in a timely fashion. I have had problems with my apartment and these ladies will get it fixed. This complex is small and I like that these ladies know their residents. I also enjoy spending time with other residents at the little gathering that the ladies have put together. It has been a good experience to get to know your neighbors.

I see that many of my picture that I posted doesn't have captions, so I will update my review. The leak in my kitchen at the time we move in has gone away, by itself. The painters could have done a better job at painting the place. along the baseboards. The tile on the floor and in my kitchen and laundry room should have been replaced before we move into our apartment home, they tried to resurface the Tub, big mistake and as it has changed to some type of off-white color now, and still we have no guard at the bottom of our refrigerator, as our appliances are extremely outdated, it is quite around here and people are nice, the management team has seemed to have changed again for the 3rd, time. since we have been here, but the first group was just as nice so no problems with the leasing staff. this place is almost like a little some college, peaceful and quite. just an updated.

Worst place ever. Maintenance guys here are aholes. They will come in without notice as well. These apartments are super old and there is things constantly breaking. I asked for my furnance to be fixed. The maintenance guys came in the unit made a mess on the walls and the unit while I wasn't in the unit. There are wierd liquid on the carpet; super creepy. The heat problem isn't fixed!! I once told the maintenance guy to take off his shoes politely for another repair becuase they were muddy; he refused to do so. So I had to talk to the management before he abides to my instructions. Management has changed a few times but things aren't getting better. The place will raise rent randomly and be expect to suffer and pay more than you expected.

This place is going down hill fast and the rent just keeps going up. It's terrible, the building I live in has a cracked foundation and the walls cracking everywhere. Today my neighbors window broke for no reason, the whole thing shattered because the chimney looks as if it's going to detach from the building any minute. I've put in several work orders to fix cracked walls, tiles and broken window seals. It's been three months and very little has been done. My neighbors are great but the management team sucks because they work for a few months and leave. The place is on a central water system and frequently does not have HOT water! My AC unit has gone out twice. The parking lot flooded and I woke up to find my truck in 3 feet of water with water damage, because everything inside was wet! I've had to complain many times about ant and roaches, but lucky that seems to be under control now. I have pictures and video to back up everything I've said including pictures of roaches in the apartment.

We have been residents for several years and I can't tell you how disappointing it is to see this complex go downhill. The apartments were bought out about a year ago and since then I could not tell you how many times the front office staff has changed. The office staff is clueless. Do not bother to call and leave messages no one EVER calls back. They truly could care less about any concerns residents have. Yes, the apartments have had a face lift but don't let that fool you. The complex is old and they have many issues, good luck getting maintenance to properly fix anything. The washers in the laundry room never work properly. Save yourself the headache and keep looking.

I have to say that looking for an apartment is so frustrating! I am so glad to have found Victoria Place. The girls in the office were so friendly and helpful! I love their floor plans and I am so excited to move in. I can't wait to see the new office and excited to be a new tenant.