8000 W TIDWELL RD, Houston, TX, 77040

Faulty A/C. Stray cats. Damage to vehicles. Residents park close to cars. Office staff is rude. Unnecessary entry to units from maintenance staff. Plumbing issues monthly. Gates non operable. Dog poop and trash everywhere, daily.

This is a trash place I will not recommend anyone to move here. The only reason I was here was because I had to immediately find a place for myself and this is what I got. I didn’t have a problem until I started coming out the door to go to work everyday and smelled and seen dog ---- all over the place and I don’t even own a dog. Then when I would order a package to be delivered to my door it would get stolen every time so I had no privacy and they never addressed that to others after I let them know what was happening and now I’m close to my lease ending which I am so glad they sends me a letter renew but won’t. Then they sends me letter wanting money just because I have a bike on my balcony which been there basically the whole year til now. So they want me to take that off my patio or charge me $75. Just trash And I pay my rent on time all the time and gets no justice not one day late. I will be hauling --- out of this dump as soon as I can.

If your looking for your car to get broken into not haveing hot water or water pressure your apartment to get broken into this is definitely the place for you…This happens so much that the police won’t even come out to take your report.When you go in the office it’s even worse they literally don’t care then on top of all of that they lose rent payments on this place is a joke.They have shootings in the broad daylight just remember you get what you pay for

Don't move in here. The maintenance is marginal at best. They will sign off on work orders and not fix what they signed off on. They will come into your apartment and do repairs even when the tenant does not give their permission to enter when not at home or when there is an active maintenance request or work order. In my case, an AC issue arose that was not present prior to my moving in. Their excuse for not repairing it now is the thermostat is not the same brand as the AC unit, which is out of warranty and at least three years old according to the manufacturer. The office manager will retaliate and make lies about the situation, even in a Courtroom. She will place extra charges on your account that have no basis. She will overbill you via a non-qualified contractor. What I mean by that is they hired a painting and general contractor to handle an AC situation. That contractor hired Excel Air. The general contactor contacted me and provided me with Excel Air's website information. I found out they charge $120 to come out to perform an inspection that covers the AC compressor, the drain and two other components per Mauricio at Excel Air. Serves them right because now they have to pay a bill that is over twice as much through the general contractor who billed for a lot more services than that! At $250 + tax, which the office initially billed me for, is now what the management team has to pay. Oops! They just messed themselves up on that one. I was a full-charge bookkeeper for 30 years. My main client base are building contractors. It is a common business practice for general contractors to bill for sub-contractor work, but falsely billing for services not performed is one thing, let alone over twice as much. I was not home when they came out. I was working. This can be proven via the rideshare app. The twisted manager seems to think that I followed the general contractor's staff around the community. She's crazy!!! I don't even know where the laundry room is here if there is one, and she stated I "chased them down." She has lost her mind. Maintenance will come into your apartment without notifying you. Not once, not twice, but five times, in writing via emails, the retaliation includes the management offering for me to get out of my lease! Now, the first attempt to do that was in the beginning when the AC issue first started. That tells me they just don't want to fix it. They are open six days a week Monday thru Saturday. I was emailing the manager on a Saturday during their normal hours. She claims she was on vacation. Because she lies so much, I would actually have to see a paycheck advice with vacation hours paid out on it to believe it. This property was on a list provided by and their representative will no longer list it for people looking for housing based on my experiences here. haa was no help. They did not send an inspector. All they did was send alerts to property to remedy the problem. Vicious cycle. The Corporate office has a Tenant Relations staff person whom I left voicemail messages for twice in order to come to a resolution. She never called me. Instead, I received a call from an investment manager. So when I have time, which I have not had lately considering I had a car accident in my rideshare vehicle and other things pop-up affecting my income, including someone stealing the catalytic converters off of my truck, which I made a police report for, I do not believe this management team has the tenant's best interests in mind. Thank you!

The a/c unit and thermostat has been malfunctioning since the first day I moved in. I don’t feel this issue has been handled accordingly. This is not right, very unprofessional, and misleading. I have kids and have been waking up to temperature drops as low as 45 degrees with my body shivering. I cannot get anywhere with this community, and y’all have really been a disappointment to me. As a healthcare professional, sleeping conditions like this is a major concern and can be debilitating to a person’s health, I believe. It is a violation and concern. I wouldn’t wish it to be happen to anyone.

You’re not allowed access to any of the amenities unless it’s during the business hours (daytime except holidays). Lies lies lies and more lies. Cheap quality. Broken or minimal working outlets. Air conditioning is worthless at times if you’re trying to save. Internet is required even if you don’t watch tv or are home. I have very little positive thoughts of the place.

Yessica is the best! She explained the process and the breakdown. She was glad to help me when I needed it the most. Friendly atmosphere when you first walk in. I truly appreciate her for going above and beyond to make sure that my move in process was easy. THANKS YESSICA!!!!!

Worst apartment complex I have ever lived in. I am ------ along with being caucasian/----. I have noticed through my personal experience of living here that the entire staff as well as maintenance in these apartments only target African Americans as well as my self for I assuming because I am ------. By targeting I mean doing absolutely nothing professional and courteous that is required according to Texas Tenant rights. I HAVE GONE MONTHS WITH NO HOT WATER, NO STOVE, BROKEN FRIDGE, RUN DOWN AC SYSTEM, PLUMBING ISSUES, ETC. Non of the maintenance are certified or licensed. Along with poor management tenant relations and maintenance I've noticed there are only -------- employees who work the entire office and management. Variety is the spice of life along with fare employment. My ------ brothers are accused of being criminals, and my company/guest whom are African American are slandered with false accusations stating they were apart of an armed robbery. Do not move here.

The staff is irresponsible. I turned in a document as a written notice to vacate and they lost it. They said they don't have it on file and now I have to pay $600+. Don't trust them. Make sure you make them sign for everything little thing.

They have spikes sticking up out of the pavement in the parking spaces that are puncturing peoples tires and are refusing to pay for the damages, I feel this is a safety hazard and they are responsible for the damages !!