14651 PHILIPPINE ST, Houston, TX, 77040

I can't stress enough how terrible these apartments are. Many trucks were broken into last night including ours. We spoke to an officer and he said that this apartment is very well known for having A LOT of crime and he is very disappointed that they STILL have not put any cameras up.. This is the worse place i have ever lived, they are very deceiving they try to show you a nice model and make you think this place is nice but i promise you it's not. Attached is a message with a neighbor of ours that literally just moved in a while ago he is the sweetest guy and has seen lots of drg related activity and will also not continue his lease. I hope yall fix whatever yall got going on here so future residents don't have to deal with this. The gate is continuously broken for WEEKS. The receptionist is extremely slow, cant even process what im saying... Everytime we submit a service request nothing gets fixed. Theres fleas all throughout the grass. The pool is always closed for maintenance and they should give a heads up that their "refundable deposit" is not refundable

I went yesterday to view the property, unsure and just browsing. The agent Keondra, was so nice and pleasant. I was speaking to her about the property after she had shown me two units and returned back to the office. Based on my feedback she took me to a third unit and I fell in love with the 3rd unit. I was impressed because she listened to my needs for my apartment. She was enthusiastic , I expressed my concerns, she help me to move forward with my decision and she overall had just a pleasant vibe to her. i felt like we made a decision together, thank you so much, Keondra. We need more people like you.

I hate it here they can't fix anything correctly. A/C been broken 4 time in the 45 days. Each time had to waiting and just sweat it out all night with my kids. EVEN THOUGH WE HAVE 24 hour maintenance smh!

I have been a resident for almost 10 years. I am unhappy with the new management/maintenance. The previous maintenance workers were skilled and professional. The current maintenance workers are unprofessional and unskilled. I've had multiple issues with maintenance not correctly fixing my toilet, airconditioning unit and ice-maker. The maintenance workers have no clue. I know that some residents were unhappy with the last manager of the property, but honestly, Mari and the maintenance staff were professional and skilled. I did not have to wait a week or more to get my issues resolved. Also, I feel that the groundskeepers are not doing a good job of beautifying the property. There is no grass in multiple areas on the property and the shrubs are brown. The only place where the landscaping is decent is at the front entrance. Management does not enforce residents picking up their pets waste, visitor parking, and trash pickup. Residents are leaving their trash out at night and visitors are parking in resident spots. We barely have parking spaces and no one is towing cars that are illegally parked. If these issues do not improve, I will be moving at the end of my lease this year.

Lived here for almost 4 years. There is nothing "Luxury" about these apartments. Billing was constantly wrong and they would slam you with all the "corrected" billing whenever they realized it. Apartments are cars are constantly broken into and they refuse to do anything to increase security. If you choose to live here be sure to get the best renters insurance you can. Your apartment will be broken into and they don't care.

Staff is very nice, but Manager and Assisstant Manager are very rude and are not reasonable. This truly not a pet friendly community. Their policies are just for the spayed and neutered and current on Rabies shots. No policy for pets that are too young to receive all vaccines and spaying or neutering. I was told I couldn't keep my new 12 week old puppy at my apartment until all this was completed. So I had to find the Managers, Regional Managers cell phone number for them to be more lenient in my case. I spayed her last week and will have her Rabies next week. But this isn't enough, they want me to show a receipt that I've registered her with Harris Coumty on the same day she receives her Rabies shot if not I'll be in violation of my contract and will be evicted. I truly wish that corporate would come down to meet with me or at least the Regional Manager Jennifer Haney.

Please save yourself the headache and do not rent at this establishment!!! For the price, the apartment complex isn't bad at all, but management and staff make this place unbearable. Specifically Mari Mendez! I read all the bad complaints about her before moving in but I chose to ignore them. I am honestly in disbelief as to how she is still in charge here. My roommate and I got charged a 25 dollar feee for throwing cigarette buds over the balcony... well neither of us smoke cigarettes! When I called Mari to resolve the issue she insisted that we were at fault and she claimed to personally see my throwing the cigarette bud over the balcony. I told her that was impossible seeing as how I hadnt used the balcony in months and that I don't smoke cigarettes, and she kept on insisting that she saw me do it. She told me she was going to review the camera footage and I told her to go ahead and do that and show me the footage as well. At that point she had realized that I caught her in a lie and she replied with "oh maybe it was the apartment above you." I have never encountered such absurd managerial practices! Do yourself a favor and rent anywhere else!!

DO NOT LIVE HERE. I did not read the reviews before I moved in and wish I would have. First, there are ROACHES. The staff feeds you bull about pest control but it doesn't work. Since day one of me moving in I have reported this and what they are doing is not working. They have not accommodated me for these terrible living conditions either. Just based off of that if you don't mind living with roaches then this is the place for you but if you do then please do not move here!!!! Second, hardly any visitor parking and so your people will risk getting their car towed by coming over. They will tow and do not care that they do not have enough parking for visitors. Third, the spaces here are very tiny... you will get dings in your cars. They made the line to close together. Four, ROACHES. I can not get pass that and do not wish this on anybody paying decent amount of money for rent in a "Luxury Apartment". I hardly keep food in my apartment due to this problem and so I am having to spend lots of money eating out. Fifth, I stay getting notices about break ins, robberies and car theft. I have lived in several apartments in my life and this is for sure the worse one. I would not recommend this place to anybody. I am counting down to the end of my lease. Save yourself the trouble and extra move and live somewhere else.

I lived here for 13 months in building 5 on the second floor , good luck to whomever moves into my apt. First of all they claim it's a smoke free complex but my downstairs neighbors smoked heavily and the smell would come thru my vents, management never fixed the issue so the majority of my vents stayed closed. Second my upstairs neighbors have no respect for the quiet time, the kids constantly ran and jumped from dusk till dawn and mgmt did nothing about it. They have an insect problem there are big tree roaches throughout the grounds. Resident Parking spaces are super tiny and if you have visitors forget about it. The gates to the apts are constantly out of service therefore we have received multiple warnings about vehicle and apartment break ins. I'm not gonna lie the apt itself is nice but that doesn't make up for everything else that is wrong with that place. Good luck to those who move there in the future,

PLEASE DO NOT MOVE HERE!!!! The community looks great and the maintenance is great, but that's about it. BUT, yes there's a have only been here about a month and we have already called maintenance 3 times due to issues. The parking here is completely horrible. The spaces are so small your vehicle will definitely get hit by other people getting in/out of their vehicle. There are not many visitor's parking spaces for your guest. The staff (Tara) is extremely rude and always seems upset. The manager, Mari is so unhelpful. When we complained about Tara and her attitude, nothing was done. The apartment we moved into was infested with roaches (building 10). They did an extermination job and a deep extermination job on the apartment and that still did not fix the roach issue. Roaches were literally on the ceiling, that's how bad the issue was. They had to move us into another apartment on the 3rd floor as this was the only other apt available which was a huge inconvenience to my family. The garage we were renting was located in building 10 (where our first apt was located) and it took them weeks to get us moved to a garage attached to our new apartment in building 5 (where we were moved). There have been so many issues with roaches, movers, miscommunication, rudeness, inconveniences, among several other issues. If you have time to deal with all of this then this is the place for you. If not, do yourselves a favor and frustration, move somewhere else. I wish I had!!!