Tenant Reviews for 5880 INWOOD DR

I write this review as a thank you to the office team (Shakeisha McNeil, Zayna and the manager Laura) for helping me find the apartment unit that I wanted with a nice concession. I was concerned by the bad reviews before signing my lease but a resident explained me that since the new management team came in, everything really improved. I have been here for a month now and am happy with my choice. I do not hear my neighbors and have no complaint so far. There is plenty of parking available and I love the neighborhood, it has a quiet feel although close to everything I need.

DO NOT RENT HERE! I can't describe the number of inefficiencies at this location. It seems nice and new but the office staff is the WORST! My lease was ending so I emailed the office about moving out and giving notice. They were "working from home" due to Covid. Clearly nobody was working. It took 2 weeks, 12 emails and multiple voicemails to get them to give me info. I decided I wasn't going to renew so I gave my notice. I paid what I owed to move out on my move out date and I inquired several times before and after I moved out to make sure my account was in good standing. NO RESPONSE EVER! Because it was less than 60 notice DUE TO THEM NOT GETTING BACK TO ME they charged me an additional $1040.57. They never told me or sent me a bill, they put me in collections! I've never missed a payment, I have excellent credit and own my own rental properties. While living there communication was always slow. Dog poop would be left in the carpeted hallways for weeks and maintenance never picked it up... even after reporting it to the office! Poop trash cans would be overflowing every week... even after reporting to the office. Some of the staff was nice but incompetent. The others were flat out rude and always had a "don't talk to me" attitude. They ignored requests about domestic violence issues from neighbors. They don't care about anything or anyone. I've lived a lot of places and the staff at this location is by far the worst. There are too many horrible qualities to mention them all.

I would steer clear of this place!!!! I leased during the pandemic it took them a month to get my lease the time I got my lease it was the day before i moved in with a 1,200 dollar deposit. I ended up paying the deposit seeing as my leased ended the next day for my old apartment and I was stuck. Then on top of that the next day they run tow months free. What a ------- joke. The leasing office is a horrible experience, They ignore you and allow you to stand there for 20 minutes before being helped and then when they do help you they roll their eyes and act like you are bothering them. When you ask simple questions they have no idea how to answer them and have to check and get back to you. This is not customer service at all, I would suggest hiring an entire new staff to clear house . The parking garage is another nightmare. They have cars in guest parking that are parked for months at a time with dust on them, when i emailed the office about the guest parking issue because there is none at all they never responded. The apartment walls are paper thin and you can hear your neighbors above you 24/7, if you like your sleep this is not the place for you,if you have guest that visit often this is not the place for you. Steer clear of the tate at tanglewood!!!!!!! They will take your money and lock you into a lease when you have no other choice but to move in. This is one of the worst mistake i have made and i have lived in some of the most highly rated buildings in the United states 1010 wilshire being one. It is not luxury at all,staff sucks and are 100% rude!!!

The worst staff ever running an apt building, high turnover, nothing documented, no security, faulty garage equipment (gates), car break ins and incompetent staff. Have had several issues when I lived there for 2 years. Please look elsewhere to live. It's not worth the look of the property.

The disappointment in communication is an understatement. Not only did I have to call all throughout the day for someone to finally answer at 2p on a Monday. After paying my $280 to apply for an apartment which was discussed with ----- for me to move in at the end of the month. Confirmed with ----- on Tuesday that she would give me a call on Friday with my approval only to receive a call from -------- on Wednesday saying my move in date was to be the same Tuesday I spoke to ----- so they can no longer hold the apartment at that rate. Very confused how someone can move in without an approval or signing a lease. Per -------- I had to send her an email that she would then forward to her manager to investigate. Why did I need to send an email for their poor communication? It's Saturday morning, no manager has called to apologize. I did call and Rehana answered, very kind and great customer service. She was extremely apologetic, not even the leasing agent I originally spoke to (-----) has tried to call to rectify the situation. Poor poor poor customer service and communication. Thankfully they have agreed to give me back my $280 for the app and admin fee. I called and spoke with ----- Saturday morning and she continued to mmmm hmmm me, sat in silence or just had a horrible attitude. She did not care and kept saying the situation is out of her hands.

Not luxury. ZRS managed property. Please Avoid. No natural light in units. Tenants are loud on weekdays and management does nothing. Courtesy officer is useless. ------ at the front office does not care about helping residents and is extremely rude and dismissive. There are better options in the area- the worst experience I've had living in Houston .

Recently there has been lots of talk about improving security due to crimes on the property. Don't get me wrong security should be a priority but they seem to lack the background to truly make a difference. Since the crimes generally involve the garage they have felt that switching over to a eztag garage system and limiting visitor parking outside the garage is a proper "deterrent" for crime. They will argue that the tag will be more secure and allow them to track who enters the property. While not necessarily a lie, most criminals will simply tailgate the car in front of them or drive in as someone leaves. The visitors "lot" is about 15 spaces cramped on the side of the garage entrance or the streets. Security for the lot is limited to camera at the front entrance and nothing else. My boyfriends car has been hit in the visitors lot and on the street but of course that's not their business. While they worry about updating the garage technology they don't even realize the building security is sub par. Several of magnetic doors around the property are weaker than a refrigerator magnet and pop right open. I won't point them out but they have been broken for about 4 months and they don't seem to notice. While they worry about updating the garage technology they don't even realize the building security is sub par. All in all they have no idea what they are doing and their attempts are only an illusion to get you to sign a lease.

The staff is terrible. They don't want to listen to our complains and they think they're always right. This is the third time my car has been broken into in a year. And 40 cars broken into twice in less than 6 months which is scary. There is no security. And maintenance is so bad! I only renewed my lease because I had to due to my lack or time. I need to talk to a manager as soon as possible because I can't get to any help from the staff or manager over there.

Staff is horrible, I feel they were hired off of looks because they are so null and incompetent when it comes to providing information about service request, packages and parking. Gabby may be the only one who makes effort to help with all concerns and needs but she's only one person so it's expected for her to forget some request. The crime is crazy here I pay almost $1700 a month and have to watch my back when parking and walking to my apartment ... crystal seems to be making effort but her customer service sucks she has no people skills at all!!!! ....... Overall the layout is nice but noisy due to thin walls Based off the neighborhood the crime here is scary even with security who tends to stop showing up once they THINK it's under control then boom Another break in Your car will get broken into. Or towed And don't expect to get a response from the staff about issues unless your late on rent lol

I have lived here for over a year now. The Tate had some serious problems. I used to write review after review calling out their terrible lack of security and awful management. However, in the past few months I have watched Chrystal Garcia make incredible changes to this place. There is now more security and more structure. The staff works hard and gets things done, and I have noticed a huge difference. The Tate did have some terrible problems before, the other reviewers are not wrong. But the problems are actually being addressed and I could not be happier to live here now. If you go outside in front of the leasing office at any time of night now you will see the posted security guards keeping watch and doing their jobs well. The parking issues have been resolved and the place is doing great.