5280 CAROLINE ST, Houston, TX, 77004

I had a great experience with this apartment complex. The property is well-maintained, and the staff is both professional and welcoming. Maggie, in particular, was outstanding, she’s a knowledgeable and courteous property agent who took the time to show me around, highlight the amenities, and answer all of my questions thoroughly. I would definitely recommend this place to anyone looking for a new home.

Rather disappointed in my experience, from move-in to actually living here. My apartment wasn’t ready on move-in day, my smoke alarm was beeping and I was told I had to wait 3 days for maintenance (went directly to management and it was handled promptly), my apartment was dirty (dirt marks on walls, stain on carpet, dirty and marked-up wood floor, urine stains on and around toilet seat/toilet, dried blood on baseboard around toilet. Also, can hear neighbors stomping/walking above and dragging furniture at various times of day, especially in the evening. You can hear, quite loudly, toilets flushing and the noise of the excrements traveling through the walls, in the bedroom. It’s so bad, I can actually hear my upstairs neighbors water collecting in the toilet for the flush and traveling through the pipes, and can also tell if it’s a “productive” exit by how loud and hard the water etc passes through the pipes. I have been utterly disappointed with this and it has affected my quality of life and health. Insomnia, wearing ear plugs and feeling dreadful as I come home from work because I have to deal with this. I brought it to managements attention several times and although nice, I don’t feel the matter was taken seriously. I expect more from a luxury property and it massively falls short. I would consider other options before choosing to lease here. My initial excitement has turned into sheer and utter regret.

The Southmore is perfectly situated in the Museum District, offering stunning views of the city. The property is beautifully maintained, and the management and staff are exceptional. We appreciate the convenient garage parking that allows us direct access to our units, and the valet service is fantastic. Being close to work adds to our comfort, and we truly feel welcomed, happy, and safe here.

My move-in experience was very fast and convenient, despite me moving in late at night. My apartment was beautiful and everything was maintained well. When I had questions shortly after moving in, a member of the leasing staff was easily contacted and answered my questions effectively. The valet service was also very helpful upon my move in. I was thankful for their assistance.

All staff including concierge are very kind and helpful. When I moved in, hurricane attacked and our apartment was damaged. But all staff was trying to do the best for every unit and could recover all issue in short term.