Tenant Reviews for 4400 Memorial Dr

I've lived in this complex since 2009. It was a good place to live until 2018 when new ownership came in. Since then, the front office isn't responsive to issues. They don't communicate with residents when there's an issue. The office hours are cut back. There's no interest in the residents. I've spoken to neighbors and the feeling is unanimous. Make sure to ask residents, if you're considering this place at all.

This was the worst living experience I have ever had at an apartment complex. PLEASE do your self a favor and read all the reviews within the 2-3 month timeline close to mine. These problems are NOT isolated. Do not choose to live here. Karya is the worst management company that I've ever had to deal with. Simply put. Save your hard earned money. Save your time. Most of all save your mental health. This place messes with your life through egregious billing errors, little to no communication, dodged calls, no reply's to emails, dodging questions when you go in to speak personally, blatantly lying to your face It is not worth it. You will be treated like a second class citizen. This even stems to the corporate office. I emailed and called the customer care many times to nothing but the response of automated machines.

Please, don't move here! It is NOT worth it. It was recently bought out by "Karya Properties" and ever since it has progressively been worse. Don't be fooled by their claims of new management and renovation, its still awful. The grounds are kept up well, the location is great but I wish someone would have warned me of all the issues I would experience before I signed the lease. The apartment was infested with roaches, the maintenance workers will go into your apartment without letting you know, adding extra charges to your account and even theft! $1,300 was charged to my credit card the month I moved out for rent, its been two months and I still have yet to receive a reimbursement. MANY personal items have been stolen out of my apartment but the latest was my couch. No one had access to my apartment besides me and the management of bayou park and there were no signs of a break-in. When I went to discuss the matter with the manager, she boldly lied saying that the apartment complex doesn't have keys to any of the apartments, only the residents that rent them do. Which I know that is not true because when I was locked out of my apartment once, they gave me a spare key from the office. I had to end up going to file a police report. If you don't believe this review, go and talk to any resident that lives their currently, they will tell you the same thing.

I am going to preface this as an extremely honest and unbiased review. Simply going to relay factual experiences i have had. Please know i may be an outlier. My experience. During my time here a only a few doors down form me has been murdered, not event kidding, an old man was stabbed to death in his apartment around July 2018. I have had a breach on my lease by the original management, a new management purchased the property from the other one who have also breached an agreement on the lease, there have been a prodigious amount of random fees added on since new management ranging from forced garbage valet services to up-charges on dog rent, every pool has been shut down and there have been 4 power outages. Grounds. They are pretty nasty, many people do not pick up their dogs poo and any areas that are not visible to the leasing office have no landscaping or grass. The dog park apart of the complex has a dangerous amount of unpicked up dog poo and it either dust or mud. Every pool is shut down majority of the year and as I write this all three of them have been for nearly a month. Staff The staff work hard but unfortunately do not have very good communication skills and the office is in absolute complete disarray. They did not communicate my 90 days of notice to vacate nor where they able to locate my lease in correspondence to the lack of communication. Often times the head manager is said to be "out making rounds inspecting apartments" for 3-6 hours at a time and is unable to be spoken to, which unfortunately was a lie as both times i was told this I came back and was told it again after many hours. I then pressed and forced the issue of the matter i needed to discuss and the agent ran upstairs "to get information" and let it slip that "She said XYZ.." and awkwardly caught herself in the lie. Maintenance This aspect is fantastic, fixed anything i ordered in quickly and very well. Neighborhood This is another wonderful aspect, location is amazing. Great parks, great food, great neighborhood. Noise Next to a major road in Memorial drive and that is very loud. Many loud barking dogs. Some days are quite most are not. Safety Someone was literally murdered, however i have never had any issues. OVERALL My first 7 months here were tolerable and pretty alright for the price and location, nothing that was deal breaking and makes sense for what your paying. Since the new management company Kayra took over it has been downhill myself and many neighbors i have met are leaving with really bad tastes in our mouths for a lot of the reasons above. you pay for what you get this place is incredibly affordable in a great location however you will have to deal with a lot of egregious miscommunication and a lot of very below average aspects of apartment living.

Possibly the most incompetent apartment staff I've ever met. So unhelpful. Apartment was decent, neighbors were okay, but dealing with the people who worked in that office makes me want to pull my hair out. i would call in 4 to 5 times in a row in order to speak to someone and often get placed on a 20+ minute hold just to ask simple questions like "how can I fix the rent you over charged me." Oh yes, they aren't good at math either.