Tenant Reviews for 4400 Memorial Dr

3/17/2022 There have been 5 fires (that im aware of) here in the last 2 months, including my own unit. When our ac clicked on, the HVAC went up in flames. Management treated us like an inconvenience, like our fire was just a disruption in their work day. When the most recent fire broke out on 3/15, I demanded to know what was being done to keep us safe. We ARE safe, they insisted. How are they supposed to prevent fire, they asked. These things just happen, they said. They couldn't tell me when the last time the buildings had been inspected. I know that multiple neighbors are concerned because it's the most discussed topic in our Nextdoor group. What normal person wouldn't be?? And we feel like our concerns have been minimized and dismissed. It's so frustrating. We want to stay in our home but we also want to feel safe and to know what is being done to address the issue before someone gets hurt.

THE STAFF HERE ARE NOT KNOWLEGGABLE AT ALL. THEY TOLD ME THAT I WAS ALL CLEAR TO LEAVE AFTER MY LEASE WAS COMPLETE, ONLY TO FIND, MONTHS LATER, A $3,000+ BILL IN THE MAIL FROM A COLLECTIONS AGENCY. I'M NOW FORCED TO DISPUTE THESE UNFAIR AND ILLEGITIMATE CHARGES. DO NOT LIVE AT BAYOU PARK- HOUSTON!

The staff is extremely unprofessional. Based on my interactions with them I would never rent from this organization. the staff was unresponsive and uneducated. They need a course in diplomacy and how to treat people with respect and professionalism.

I have lived at Bayou Park for the past year and I have had nothing but terrible service. Upon moving in, my dishwasher flooded my kitchen, twice. The shower head was completely covered with hard water that it needed to be replaced. There was a leak in my bathroom that required them to cut a hole in my ceiling that was not fully fixed for 5+ weeks. They attempted to assign parking spots but never enforced towing. The gates are constantly broken and there is a security officer who usually just sits in his car. My door has damage from a previous break in and the hidden fees are outrageous. Recently, they changed portals and I was left with $50 in late fees and when I called to complain, they said I should have come to the office to resolve the issue before recieving the late fees.

I've been here a little over a month , and I LOVE THIS PLACE , it's literally in the center of every hot spot in houston ! Moving in was super easy thanks to Nautica !! I highly recommend these Apts!

Nice neighborhood. Great access to parks, bayou running / walking trail, easy to get to downtown. Staff is worthless, unfriendly, and deceptive. Trash service and package delivery service are both problematic and at extra cost to you (you can be charged fines for having trash out at certain times, so i just handle my own trash). Staff and management will send multiple confusing emails without explanation. Rent here for the price and location, not for services or amenities.

This place used to be great until the new management. Completely disorganized installed led lanterns that shine into my 3rd floor apartment(thank god for black out curtains) the units are old which isnt a big deal. The gates are NOT secured to the park and there is NO onsight security. They increased my rent on a 522 sqft apartment from 845 to 987 from 2016 to now. Utilities are not included. No onsight package recieving area you must use a third party. Staff completely clueless. The gym is super outdated do not let the pictures fool you! Most of the machines are in disrepair and the weight machines have seen better days. Only two laundry rooms on sight so good luck. TLDR: outdated, staff doesnt care, not secure, NOISY but hey you live in the city right?

DO NOT MOVE HERE!! there are a lot of health code violations that they don't even attempt to fix. My tub wasn't cleaned so instead they painted over it and it peeled off completely to find how disgusting it is. I requested maintenance to come fix it and they came, but they left it as disgusting as it was. There are a lot of neighbors complaining of mold that is getting their kids sick and the people from the office don't ever know anything that you ask them. They have roaches. This place is ----, but they want to charge you for every single little thing. When you call them to ask them simple questions they say they don't know and will call you back, but they never do. Do not move here unless you want to be taken advantage of. No one here knows how to do their job.

Lived here for about a year so far. It's not luxury but it gets the job done. If you are expecting 5 star luxury, go check into the 4 Seasons Downtown or Fertitta's new Post Oak Hotel. This complex was built in the early 70's so it is older than others nearby. Live in a 2/2 and so far I would say it's been reasonable to stay here. Safety is #1 for me. I haven't heard of anything so far, no break-ins or cars broken into or stolen or vandalized. That doesn't mean it didn't or won't happen, just haven't heard about it nor received any notices thus far regarding such matters. I feel quite safe here at night too walking around. Complex is mainly working professionals from what I can see and a LOT of dog owners walking around. My first experience at this property was stepping in a pile of dog doo. Yeah, not fun. But usually notice residents clean up after their dogs. Buffalo Bayou Park is within stone's throw distance, and Memorial Park is a mile down the road. This is a place for budget-friendly people, looking to save some dough over the newer luxury and pricey places nearby that charge an arm and a leg for their units. Now, they do have monthly fees that get added on, and in a 2/2 it's like $130 or something thereabouts but includes all these various monthly admin fees, water, valet trash, pest control, & Fetch Delivery service. Water for a 2/2 by itself is about $50. Valet Trash is $20 and Fetch Mail Delivery Service is $28, whether you use it or not. It's a concierge service that brings the mail directly to your door within a 2 hour window you specify on their website after you receive notification of a package. If you get a lot of packages delivered, then it may be worth it for you. If you don't, then it's money down the toilet. The gym is quite large and never an issue to use any machine. They recently got rid of the free WiFi and large TV in the lounge room, but replaced it with a nice coffeemaker that makes like 10 or 15 different types of coffee/tea. The Pool is very big and there is also a hot tub. There's also a smaller pool towards the back of the property that many people may not know about. 600 Units are here on this property I believe. Convenience store in front of the property. Work orders are tended to relatively quickly, within a few days. Relatively quiet property, haven't had many issues with noise at night, always been a peaceful sleep. So far in a year's time-frame, only spotted about 3 roaches and a few small spiders in the apartment, and one dead rat in the parking garage. Hey, this is Houston, insects and pests are gonna pop up no matter where you live, especially nearby the Bayou. Pest control is weekly so if you have issues with your apartment, you can get on their weekly pest control list if you inquire. Now for the fun stuff - Leasing Office. So, I have to say, you need a certain level of patience sometimes to deal with hassles ranging from billing errors, administrative issues, or call-backs regarding issues or inquiries. Sometimes they happen seamlessly, sometimes you have to inquire 4 or 5 times in a row in order to get something tasked. It just all depends on who is working on the issue, how busy they are, how many people visit the office that day, time of day it is, if the Manager is in, etc.. etc... I have had certain issues that my roommate and I had to bug the office about 3 or 4 times to get fixed, but ultimately if it's something that is their fault, like a billing or administrative issue or error, they will get it fixed. Just got to deal with the patience of the getting to that point. In my opinion, they should utilize some good task management software to handle such things, and I don't mean Work Order Systems, I mean daily tasks flowing thru a neat and organized computerized workflow system instead of things being written down with pen and paper, only to be buried under mounds of paper a few hours later. The Manager is never to be found, only the leasing agents sitting in the front. The Manager seems like some mythological figure that you can only deal with thru the leasing agents up front. I would also say, at night, I feel they can do a better job of lighting certain areas of the property. Some areas are well lit, while others are not quite. They also have Tennis Courts on the property, which is fun to have access to vs. trying to get access to them at Memorial Park. Sometimes the front gate is flung open for weeks at a time. Then it gets fixed for a week or two, then same issue again, flung open. Not good as far as security, but from what I hear and see, it happens in many complexes, not sure how I feel about it. It's easy to get in and out but I don't want compromise security for the convenience. Parking- pretty easy, usually always parking in garage available, and sometimes on surface level in front of your apartment, I usually find a spot. No restrictions, thank god! No towing! Can you believe that, an apartment complex that gets it finally. Your visitors, overnight guests, friends, etc.. can visit without having to worry about getting towed here. No parking stickers or permits with the new Mgmt. Just DO NOT park in the Assigned Parking spots for which the signs are huge and clearly visible, and there's not that many of them, other than that, it's open parking. Please keep it this way!

Bayou Park is the worst complex I've ever lived in. The staff is heavily incompetent and has no idea how to manage anything. My last rent overcharged me $700 and I have yet to receive my money back. I moved out over 100 days ago. Do not live in this complex.