2727 W 18TH ST, Houston, TX, 77008

As a potential tenant, I strongly urge anyone considering this apartment complex to think twice. While the management may seem inviting and friendly at first, they are ultimately manipulative. I applied for a specific move-in date, but they changed it to an earlier one without warning, claiming it was company policy. They were very pushy about having me apply early, despite knowing my move date. I informed them several times about my timeline, but they insisted I apply, only to later say they couldn’t hold the apartment for more than two weeks. When I couldn’t meet their demands, they kept my deposit. When I spoke to the property manager, she was loud and rude. When I calmly asked her to stop yelling at me like I’m a child, she flat-out told me I wasn’t getting my money back and hung up on me. This kind of unprofessional and disrespectful behavior is unacceptable. If you value your time, money, and peace of mind, I highly recommend staying far away from this complex.

It's a mixed bag. My move in was a disaster. I showed up my move in date and they told me to come back the next day because my apartment wasn't ready. Why didn't they call me before I got there? I had movers and a moving truck with all my belongings. I had to pay extra for them to keep my things on the truck over night. When I did get to my apartment, the carpet was still wet. So of course wet and soapy carpet hold dirt. Edgar told me I would have to pay out my own pocket to have it cleaned (with their service). They don't even offer carpet cleaning or anything as a perk to renew your lease. I got multiple complaints about my dog barking in the patio so now I keep her in, but many other people's dogs are out all hours of the day. What about them? There is always changing staff, except Edgar who can be a real piece of work. Jennifer and Maria were the best. Even Edgar was nice when Jennifer was around. I always tried to deal with Maria or Jennifer. Now the current manager, Kim I think, she and Edgar a peas in a pod. Smile in your face and do nothing. If you go to the office or call you won't find them. They're always outside smoking. Who does that on the job, in front of the building? Gross! The grounds used to be really well keep. Jennifer sent out constant reminders to clean up after your pets. Now it's a waste land with crap everywhere. Edgar was response to me was, "let me know when you see or take a picture." That's not my job sir, it's yours! The parking garage is no better. Cars parked in now parking zones, abandoned cars that haven't moved in months with experience plates. They don't even send an email residents. They implemented reserved parking but didn't have the tags to actually reserve a spot. Once they got them they didn't notify the residents...hey your parking people's spots. My neighbor had to let me know. At least he left a nice note on my car. The sad part is the units are gorgeous and the staff is super friend, except in the leasing office.

I love living here. Mary is always there and cheerful everyday. Maintenance gets to me right away. I work at the Galleria so it's not far from my home either. I have had my bridal shower in the office they even stayed late to help me set up for it. I would totally recommend it to my friends to move in.

I love this complex is the best been here 2 years.Its close to all areas in Houston Th e ladies in the office are the best so great with always helping me and my roommates and always so happy and fun. This place is great I really love their Fitness center is the best.

I have been a Resident here for about 6 months now it is time to renew my lease. I gotta say i love it everyone here is awsome. It's in a great location, has great prices, great maintenance staff,my neighbors are great, great manager and her staff are amazing. Ms. Mary always goes over and beyond for her tenants and always has a smile on her face. I want to thank y'all for making my stay feel like home. Now i will sign a whole year lease. Thanks to all

My family (wife and two kids) and I have only been here a couple of weeks and I don't see how I can give this apartment complex more than a one star. Two days into moving in my motorcycle got stolen. I know the apartment complex is not liable for my property but the reason for leaving this review is to identify the issues with their process and response time. I have asked multiple times about video but it seems I only get excuses why the footage is not available. I have also informed them they can contact me to help identify where the motorcycle was and around what time it was stolen. Not only has this been a lagging issue but we have not had quality drinking water, we still don't have working mailbox keys, and it took multiple calls and service request to get the other items we had on the list fixed. The staff is pleasant and nice, especially when they want you to sign the lease but once that is done you only get excuses or how their schedule does not line up with the service staff that is taking care of it. As for the service request, they close them out without fixing some issues and the staff in the front can't explain why and most of the time don't get back with you on a solution. If I could I would like to move to another property but I am bound to my one year lease and I just put together a difficult bunk bed for my kids. I hope this review helps others and also the property to do better. If this were one of the staff members going through this I think it would have a better response time.

Very nice staff. Always friendly and willing to assist, I have developed a great relationship with them. This appartment complex does not judge. All people are welcome. When you are out at the pool all your neighbors are very friendly and it is kid friendly as well. Great place, love it. Apt 345

I love this community because of the excellent management team Edgard, Jennifer and Mary they make it a great place to stay. Management make or break an apartment community. Management keep the place running smoothly and keep the flow. I haven't lived in an apartment in years I'm glad I chose this one. I am very satisfied. Edgard, Jennifer and Mary are the BEST!!!

Property is amazing to live!!! Enjoy amenities, maintance is always on time! Excellent customer service, leasing staff is very helpful and always smiling! Mary is the one who is always ready to help and answer all questions !

I am more than happy to live here I couldn't choose a better place. I have no complains at all I like how the staff works fast and have great communication with maintenance they try there best to get it solved as soon as possible or work around it. I literally recommend this place always happy, nice staff and helpful.