22921 IMPERIAL VALLEY DR, Houston, TX, 77073

I just rented an apartment at Mirabella and Shelique and Veronica helped me. They answered all my questions and made my application process so easy. I can’t wait to move in to my new apartment. I paid a little more but all my appliances are stainless steel and I finally have granite countertops. My fur baby and I will be happy here.

All this did was paint the outside to make it look more appealing but the insides are straight trash broken car windows cameras always down towing ervery chance they get rainsing prices nothing never gets fixed air always out

One of the worst places to live. Their sewage /septic systems are always backed up and spewing human waste on the the plants and side walks. The management never walks the property so nothing ever gets fixed, especially of you live on the back area of the apartments. They repaint and build some nice things in the front but do not be fooled this place is awful and filthy. They literally painted over roach egg sacks and called the place renovated. When we moved it the place was barley cleaned and no pest control had been done. I have never see a pest control van and there are no rodent boxes on the complex. Gun shots and crime are in the area all the time (not entirely management's fault there but still). The trash is always over flowing and you get the smell of sewage everywhere.If you want to pay $1000+ for a one bedroom apartment with constant exposure to human waste then please move here

I would recommend these apartments to my worst enemy,! They have stole money from me and will not give it back, the manager is rude & they claim they do not have a corporate number! They have ZERO updates in there apartments !! They claim to contact there accounting to return my money however they are not responding to me! Trust me you do not want to deal with these people!

The leasing person lied to me about apartment I was getting. I was told new appliances. I admit I looked at the 2 bdrm which was new and renovated with new appliances. But 1 bdrm I looked at was at there sister property across the street. She didn't want to show it to me because wasn't as nice. I asked so Mira Bella 1 bdrm get new appliances right at no extra charge. Yes . But San Martin has pay extra for new appliances. Moved in had old appliances and very noisy A/C unit . Oh no new appliances cost extra Mira Bella. They also change their water bill at the last minute. Like when you go pay

The apartments itself is not THAT bad. We did get an increase in crime in this general area. Its not only these particular apts. Maintenance is reasonably on time. They usually come right away or at least that same day. I did have a problem with them coming out to fix a leaking window. I called for 2 weeks before they finally came out twice to fix it. And it wasn't completely fixed. It still leaks. My problem is with management. Theresa! Since the moment I came into the office to get info on the apts I got a weird vibe from her. She seemed fake to me. She was trying too hard to be nice. It was very forced and awkward. Now that I've spoken to her a few more times it confirms it. She is very unprofessional and rude. The way she talks to you on the phone is rude. The way she interacts with you in person is rude even tho she does tries to act nice. My best way to describe her is the lady from "Monster in law" I've gone to the office several times with my son, who is clearly a boy with short hair and boy clothes, and every time she asks if he was a boy or girl. I didn't think anything of it at first until I noticed she did the same with a lot of other peoples children. Either she really can't tell the difference or she is just being rude. I hate calling management and going to the leasing office because i just don't want to deal with her. If she doesn't like her job she should go elsewhere! Edit: I forgot to add there is an extremely bad problem with roaches!!! And the walk-thru gate has been broken for a couple months now. They have ignored my calls about getting it fixed. Anyone can come in and out which is not safe, for obvious reasons. Parking is bad. On one occasion I had to park waaaaaaaaay on the other side of complex. No where near my apt. I was scared walking so far to get home since it was at night.

I loved the apartments when i was there in my time staff was always helpfull would move back in a heart beat

Management changed twice while I was there but the office workers remained the same. I made several complaints about a broken washing machine in my unit which nothing was ever done about. Several of the tenants were very obviously selling and using drugs. Every night without fail cars would drive by with the bass in the vehical turned up. I had an exterminator over at least once a month but it never seemed to do any good and always had a major problem with roaches. They claimed to have security in the form of guards and carded gates but they both either failed outright or were ignored. I often had run in's with tow truck drivers who would use any excuse to try and tow your car and once had to resort to violence to get them to leave by kicking in the door of their truck. So glad I moved.

I've been here 3 years still treated like a stranger by office staff - there's one in particular Tameka. It's always under new management, in fact, in 3 yrs there's been three different management companies - still no upgrades. There's always a plumbing problem - that's probably why the water bill is soooo high - $50 a mnth!!! not included in rent prices for those of you who may be new to the area. And then there's the "street walkers" 24hrs a day. When my lease was up, I was using an apartment locator because I needed to stay in the area - He didn't recommended Arbor Ridge!! I'm still here because It's not the worst place in the area unfortunately and it's in my child's school district. I wouldn't recommend this place to anyone else. One good thing, it is close to shopping, public transportation and major freeways.

The low price of rent is not worth it! In December a few day before Christmas my locked car was stolen from the parking lot even though they claim they have a security guard, who they say is around "at random times" so the bad guys won't know their routine. When I moved in the place was infested with roaches, my bedroom wall is falling apart due to the termite infestation. Then a few months ago water was coming in through my ceiling in the bedroom, bathroom, hallway, and living room. They put an industrial fan in my hallway and then just painted over where the water leaked in....now I have mold growing on the ceilings. And please let's not get started on the awful neighborhood and the crackheads that live across the street in the woods that started a fire a few weeks ago. DO NOT LIVE HERE!