21717 INVERNESS FOREST BLVD, Houston, TX, 77073

I relocated from another State and while I’m on the road I had my daughter call to only find out my apartment wasn’t ready. They managed to give me another place because the original one wouldn’t be ready for a week. I move into the place and small things needed to be done. The ceiling fan hangs low and my guest got hit with it, no contractor ever came out. I’m in here a good month and them the roaches come, I pay $7 for trash pick up and it never happens, I pay for security but my packages always come up missing. The fiber service they make you pay $55 for is ridiculous, it barely works. The apartments are nice but they need a lot of work. The staff barely answers the phone then they had all of these inspections knowing they were selling the property to only notify us when rent was due. I have to pay my rent online because I can’t get to a store to buy a money order, but the portal was never working and still don’t . I was told this is an option and when I’m away for work I expect to have that option available. Instead you get hit with a late fee due to their neglected ways. Soon as my lease is up I’m out of here, I was bamboozled. All they care about is filling the units up.

Moving in was fairly easy, simple even. The state of the apartment/townhome, that's a different story. They quick fixes and no real repairs. The roaches are out of control even though you pay $5 a month for it. You have a mandatory tech fee for a lousy 100mbs that doesn't work half the time and no way to plug in an ethernet cord unless you buy a compatible router to connect. You pay a security fee, but there is no security. The water is heated with gas and is allocated. The floors in the first floor apartments is straight vinyl on top of concrete with no underlayment to protect if you were to fall and hit your head. The power goes out with a gust of wind and takes 5-9 hours to get fixed on a good day. The kids that run around have no manners and cuss and ding dong ditch. The dog park has so much poop in it, the flies attack you. Some of the homes have a crumbling foundation and you have cracks going up your walls to the ceilings. Renter's insurance is mandatory because there's no telling what will happen with you living there. And good luck getting anyone to answer the phone in the office when you actually need something and the maintenance workers mess up what they come to fix.

These apartments are somewhere I would have kept away from if I knew what living inside the gates looked like. When I first moved in, they gave me the wrong house keys so I couldn’t lock my door. Then my sisters back windshield got busted. Then I have no mailbox keys, months into living here and they say I have to wait for the mail guy to put the mail in and ask him personally for my mail because they have to do work orders on a key. The outlets in the apartments don’t work, along side with the bathroom showers didn’t work. The gate was broken, and the walls looked like water damage, but they said it’s move in ready. This is a place where I would NOT recommend living. The price is to high for these apartments. And the management isn’t good.

With the new management arriving, it has be a much needed upgrade from the previous one....Patsy and the other ladies are very professional courteous and tentative towards the issues...work orders are done promptly and effective.....the cleaniang of the outside of the property was a welcome change....Very satisfy with progress going forward.....

I am highly disappointed with this property I have recently moved and was told that I would receive my deposit back in mail and haven't received anything yet and its going on 2 to 3 months. I call in and they never even pick up the phone and left a voice mail sounds like scammers to me and I would hate to bring my attorney in..Very unprofessional..Hopefully this review will get to property management so this conflict can be resolved.

Please don't let that model apartment they show everyone fool you!!!!!! Yes the gated patio is cute but the maintenance and the leasing agents DO NOT CARE!! Once they get your money they are not accommodating to your concerns for the apartment you paid for. I have been led on and lied to in reference to repairs in my apartment since I moved it. They don't have answers for anything and it is IMPOSSIBLE to get a call back from any leasing agent. The apartments are not move-in ready when you move in and any maintenance requests are fulfilled at a snails pace. I've actually heard gun shots on two separate nights living there, CLOSE GUN SHOTS!!! Lets not even get into the racoons and other wild animals that come out due to the wood area right next to the apartments. Save yourself the headache and keep looking elsewhere!

The property manager was very professional and helped me come to an agreement with paying a payment arrangement for my rent. The neighborhood is very quiet and it’s a wonderful property to live at. Both parties helped me and I am forever grateful. Since I’ve been living here I haven’t had any problems at all.

This is the worst apartment complex management. She do not handle complaints nor do she find a suitable soluntion to conflicts. Shes very confrontational in handling residents. Nothing gets fixed within a reasonable time. You have to stop your life to assist management with problematic issues that should only take a 516 noice level was so unbearable threw out the night 5-11-2020, i recorded it for management. No soluton no apologize nothing .

EDIT: THEY LOST MY FINAL PAYMENT SENT IT TO COLLECTIONS AND TANKED MY SCORE OVER 50 POINTS. KEEP ALL PAPER WORK KEEP ALL PAPER WORK KEEP ALL PAPER WORK Rats in the walls, roach infestation , NO URGENCY TO CREATE A CLEAN SAFE LIVING SPACE. Hard to justify giving them your hard earned money because it's NOT reinvested into the complex. They have a person who monitors google reviews and responds to bad reviews. Standard marketing practices that mean nothing because there is no follow up outside that.

I went in looking for a two bedroom town house, and just fell in love!! They are very cute and spacious!!! I loved it and I cant wait to move in!! Staff is amazing, very friendly!! The Property is very clean.