Tenant Reviews for 2101 HAYES RD UNIT # 1396

THE WORST. I moved to Houston 7 days prior to locating and signing lease with the WORST PLACE EVER. I completed application on Sat. was advised that I could move in by Mon. I call on Mon not able to reach agent nor did agent return my call I was advised by different agent that Manager would not be signing off on any applications until Wed. On Wed I called corporate office and left message (never returned call). Then I was able to call back to The Quinn and talk to Manager who then advised that they only have 1 unit available and it is not the united I looked at or wanted but new to area and I did not want to continue to pay for hotel I took the unite. Not realizing that we agent took me to view unit on grounds that we road in gulf cart (very cold) not aware of what the grounds look like until my first day in my apartment OMG. My apartment bedroom window is broken and does not lock / Ice on wall of 2nd bedroom due to air conditioner unit outside / air-condition does not blow just make noise and water comes up out the floor and furnace is iced up / not hot water in master bath / water comes from both shower head and tub in 2nd bathroom / fan does not work in 1 bathroom / front door has big dent / no screens (agent advised that no windows on the grounds have screens) / patio window installed where the part that locks is on the outside (anyone can take off hinges) and will not open / vanity in 2nd bathroom is chipped up at bottom (suppose to be new) / light in master closet has switch (does not work) lit on string to pull for light / man upstairs came knocking at my door 3 different times (began 6:30 pm late time 10:43 pm) my 2nd night / agent advised me that I am the first to move in under the NEW MANAGEMENT / REMODLED UNITES / tried for 2 days to acquire electric only to discover that agent provided me with the wrong address.

9/19/2018 - CLEAR management is a joke. They are insulting and not very intelligent. I cannot stand being condescended to and these people must think very highly of themselves to insult an entire community of people with passive aggressive notices that are riddled with typos. They don't care about their residents and are disrespectful. Go to Monte Carlo instead.

If this isn't the truth I dont know what is. I have been fighting with these people for a month now. The new management in the residents office is trash. I haven't lived here in over 4 months and all of a sudden I owe rent for May. I MOVED IN JULY! When I got the letter from the new management I called and asked why. They told me its my utilities. Who's utilities are over $600? I had to walk in and that's when they told me I owe for May. I would of been evicted well before I moved out!! Every time i called it was something different. I emailed my info to Andres and the paperwork stating i owe 200 something for rent and when i call for an update its forwarded i emailed him with no reply. They arent even trying to take me to court they went straight to the debt collectors. I would stay far far away from these apartments and please keep your stubs to everything or take pictures before dropping off rent.

Do NOT move here hidden fees!!!!! They will never tell you and try and file evictions when you are about to move out! ROACH infested they will not come and spray very cheap rent yes, poor community! Poor management. This is a zero star commmunity !

The worst apartment I ever lived in. The management actively seeks to respond online which is a sham. They do not do anything to help once they get your money. My A/C has had numerous problems. Especially if the summer time. They have shootings, roast infestations, and structural problems. We had a septic tank rupture. All these problems the manager will lie dead in your face and say they are trying but they are not. Im reporting them to BBB, filing a formal complain with the Houston Apartment Association and using all resources available to me to show how ------ this complex is