2101 HAYES RD UNIT # 1396, Houston, TX, 77077

I recently moved here and Miss D is the one who assisted me with my move. When I first met her she portrayed herself as very sweet, acted caring, and seemed welcoming. I asked her about some of the reviews I saw online like no hot water, homeless people on the property, lack of response to emails, and she denied everything and said that the comments left were mainly from tenants who don’t pay rent or have been let go, so they are bitter as a result left false reviews. Welp, I’m going on 6 months here now and unfortunately the reviews are all true. This place is absolutely filthy and what’s even more filthier than this property is the attitudes of the woman in the leasing office, specifically Miss D. After moving in I learned that she not only works in the front office, she also lives at the property (for free I’m sure). During office hours she portrays herself as this professional individual, but if you catch her after hours it’s a different story. She moves around the property as if she owns it, stares residents down, and curses like a sailor. Than when the morning comes it’s time for her to put on her mask and go to work. Like I said, she is the one who assisted with my move. So when I moved here I naturally spoke nothing but positive things about her to my neighbors. They all laughed or couldn’t believe I was speaking about the same Miss D that’s in the office. My neighbors son and his friends like to go to the park after school. And her son and his friends have complained numerous times about Miss D giving them attitude when she runs into them at the office. When my neighbors son first began complaining about a lady being mean and giving attitude to his friends at the park his mom told him to take a picture of the lady so she can see who it is, and when he did we were shocked to see that it was Miss D the kids had been complaining about. Recently management also changed and I was so happy as well as other residents at the property because we thought with the new management there would be new employees, when I went to the office to drop off my money order my heart dropped when I saw Miss D still in that office. My advise to the new management, keep a very close eye on Miss D. The person that she pretend to be in the office during business hours needs to be the same person at the property after hours. It’s extremely awkward when she’s nasty after hours, and than when you go into the office during business hours her mask is on. Otherwise, she needs to find somewhere else to live, because clearly she can’t mange her professional and personal life in one setting. Also I’d like to add one weekend maybe a few months ago I saw her walking around the property with her dog with booty shorts, a woman of her size should not be wearing that type of clothing especially when we have kids all around the property and YOU WORK AT THE PROPERTY. If she wants to wear booty shorts with no judgement from residents than she needs to move. Time reveals everything and one day the management will see the same person the residents see in Miss D.

Ms Mailyn and her crew are the absolute best I could not have asked for a better complex they are so caring making sure I had everything I needed and then some. Ms Mailyn also went to lunch late just to help me out i love her so much

Great customer service from the leasing agent who gave me the apartment tour. Also very informative when it came down to my needs and wants. Plus this property has many renovations to cocomin the near future.

The staff has a great first impression! They are the reason why I'm a tenant here. I would like to say the Property Manager has a beautiful smile she gets the job done overall she is a great person thanks Mrs Desaree, Brandon Lee is a very talented and skilled young man for this job any concerns or questions he makes sure they get answered so that you will leave happy and very satisfied.Mrs Bridgit has a beautiful soul and spirit you can also talk this leasing agent about any questions or concerns as well thanks to the staff at the Quinn.

I'm looking for a place of my own that's cheaper for a single man since I can't afford to live in the apartment I shared with my father since he passed. I looked at this place with high hopes (close to my job, good price, decent size) and came away from the tour severely disappointed. The tour felt very rushed, I didn't feel welcome, the guy leading me seemed bothered by any questions I asked and they seemed more interested in getting rid of me as soon as possible than getting a new resident. Not only that, the unit I was shown looked like it desperately needed some TLC. I guess that should've been a red flag that they intentionally keep cheaper units stuck in the 90s both in terms of looks and tech. And seeing reviews on other sites including this one, this kind of service seems consistent. Again, I'm disappointed because this went from the top of my list to eliminated from contention. So my search continues.

We have put in about 10-15 work orders for no hot water in the 6 months living here. Today is currently 9/10/23 and we have been without hot water for 3 days! People in the office never pick up there phone! Literally called 20 times yesterday and the man in the office said, "I was probably out of the office when you called."He also said "someone was working on the line and to check back with him at 5." Well guess what, I went to the office and 4:45 and it was closed!!!Don't move here!!!! We pay way too much for theses broken down apartments. Please let not forget all the roaches we had when we moved in and how we had to buy stuff out of our own pocket to help rid the infestation!!!!!!!

I’ve lived here 2 years and the staff is genuinely great. Courtney has been the assistant manager since I’ve lived here and always super helpful . This place is great cause of her! Brandon is a leasing agent who also helps me out and it’s wonderful to work with.

She lives here to I wonder if maintenance take a year to fix her ---- ? Na but they quick to try & evict someone ! These ARE HORRIBLE PEOPLE , WORST PLAVE TO CALL A HOME PLEASE KEEO LOOKING Past the Quinn I fear for anyone else who has these problems

I was a prospective resident. The pricing, location and floor plan seemed like a really good fit for me. But the first time I went by the property during posted office hours they were closed. Went by a few days later and the office was open and I was able to speak to a leasing agent and felt very hopeful that this could be my new home. Unfortunately I had left my ID at another property I toured so was unable to actually tour. Told the leasing agent I would return the next day to tour. So I stop by a little after 3:00 PM the next day to find a sign on the door Be Back at 4:15. So I visited a friend to fill the time. Called at 4:20 and got no answer. Drove by just to check and the sign had been removed from the door and the office was closed. Came home and pulled up some reviews to find out this is a recurring problems for residents. Tried to call the day after to ask what the actual office hours were and no answer. What would happen if I was a resident with an issue and could not contact management? I am very disappointed because I really felt the property was a possibility. Evidently under new management that has done much to improve the physical aspects of the property but seriously lacking on the customer service end. So sadly my search for a new home continues.

I am a Realtor, I helped my client to move to this complex, they promised to pay commission , I have been following up with them on regular basis on my check. They keep lying about it saying it is coming... it is coming. It has been over a year and nothing was sent. They refuse to give the corporate number. I worked very hard with that client, time, fuel, milage, paperwork, going back and forth to the complex because they gave him bad unit so I had to work extra hours to get him to switched to another unit. the manager promised me in writing that I am getting paid via email and did not deliver, therefore I am determine to find it and I will report the to the better business breaux.