Tenant Reviews for 17111 HAFER RD

If I would have known then what I know now...I would've moved somewhere else. I have appliances from 2002 and everything contains RUST. I went to the manager Maddie and she lied straight to my face about the appliances being new. The neighbors upstairs play ball with their dog inside so you can hear the rumbling across the floor along with their hard walking. You pay for covered parking while all others park underneath with expired vehicle tags from 2019. If you have renters insurance they will still charge you their cost for insurance in your rent so you're paying double insurance. Pets are allowed to use the grass as a toilet and the owners just leave it there due to the poop bag container is empty always. So if you live here you will being to listen to others music, walk/see others people dogs waste in the grass, lights out in the breeze way, no security, rules on paper only and minimum water levels in the washer and toilets. Water pressure is extremely low. If you don't mind paying to be disturbed by others by all means move here.

I am currently still here in the process of renewing my lease. They work with you and everyone is very friendly and helpful I love it here. I have always had what I needed when asked for right away. Thanks Northbrooke.

I have been living here for year everything is good. front office staff always nice and friendly grounds keep clean and any issues with apt is handle quickly. The community is quiet no real issue with loud neighbors just good nice place.

I would recommend living here. It's a very quiet area and maintenance always comes really really fast. The staff cares and it shows. They are very nice and the best management I've experienced in apartments. I'd recommend these to my family and friends.

I love the front office staff here. They do their best to help me and will go the extra mile. The apartments is very spacious and quiet. I have awesome and friendly neighbors. I love the pond area and walking trail.

The total review on the office staff is on point. Lol. Should be a negative star. Talk about horrible attitudes and the manager parks in the handicap spot everyday. And she has the nerve to tell me and i quote "im just trying to be a great manager. Yet she is breaking the rules every day. But she wants to fine other people for breaking the rules but not herself. Absolutely a joke. She lives on property as she has told me but continues to drive to work and park illegally. Just sounds like a hypocrite.

Please do not waste your time with these apartments. Very unprofessional staff. Maintenance does nothing to fix your work order. My A/C has been freezing over since I moved into the apartment. My daughter's bathtub is falling apart because a huge dip in the middle that now collects water and cause the paint to chip. I've had to use the a local laundromat because my washer leaves my clothes dirty and the dryer takes forever to dry. I have to hand wash dishes because the dishwasher doesn't work and the ROACHES. I CANT EVEN USE MY CABINETS BECAUSE OF THE ROACHES!!!!!!! I had to move out because the office lost my money order and claimed I haven't paid November's rent. They wanted me to pay for November's rent again or they threatened eviction. Bottom line is do not move here. They claim these are luxury apartments but there's nothing luxury about them

They change the people that work in the office every other week, so you don't know who to trust. Money hungry! Will get you out of your money regardless if your in the right or wrong! Every morning/day you step outside you smell WEED instead of fresh air! Vehicles get broken into they put flashing lights like sirens up but break ins still occur! Maintenance sucks! Now they tow for the dumbest things that have NOTHING to do with the apartments! Can't wait until my lease is up. SAVE YOUR MONEY & RUN!!!!!!!!

This apartment complex is getting one star because I cannot give them zero. While returning home one evening with my children (2 year old daughter and 4 year old son) we were held up at gunpoint by two men. It was a nightmare. My family is still emotionally recovering from that night. My Husband and I put ourselves on month to month rent after that as we searched for a new place to live. As we searched for a safer place to live, we were once again robbed, our window was smashed by the back door and our tv was stolen. I understand that these things can happen, I understand that the apartment complex did not directly rob us but what happened next is 100 percent on them. They are now trying to claim that we owe them THOUSANDS of dollars after we moved away because we did not give them 30 days notice to move. We were not called once before collections were alerted and received no mail. They were fully aware of our situation and what had happened to us. Not only is this place not safe to live but it also completely lacks the smallest shred of basic decency. I'm disgusted.

I've been here for two years and I never have a issue! I always paid my rent on time and never have issues with management until now, 2 years later. Maybe almost a year ago Management has changed and do not get anything fixed! I called at least 6 times, visit the office and sent emails to put in request to fix the entry hall lights outside the apartment mind you that's a dangerous hazard. Imagine someone knocking on your door in the middle of the night since the lights are out you cant see anything!!!! The entry gate is broken and always open every other week! This is getting ridiculous, now I may have to call corporate.