Tenant Reviews for 13099 WESTHEIMER RD

Please, please I beg you DO NOT!! move into this complex it would be the worse thing you ever do my car got stolen and then was told sorry don't forget to pay the rent but I swear to you hit the gate and they will hunt you down so fast it'll make your head spin... before that a drunk driver smashed my car outside my garage again I asked for footage and was told sorry can't help.... My roof was leaking for 6 months filling the house with mold and they tried and tried but finally said I guess let's get you out of there... when I moved in I applied for a unit and then was denied saying I had a bad criminal record and I went crazy and denied they're accusations and they told me I could dispute it and I did and then was told oh yes you don't have no background issues I lost my deposit and the apartment I had wanted and ended up paying more for a downgrade unit and was told to pay for the background again but since I dispute it already they not even going to do it again just going to keep it under the table... If you move in this complex you'll be making the biggest mistake of your life!!!

Horrible place to live. If you want to live in a rat infested place well pay your hard earn money here. Place is awful and let's not talk about the staff. They never answer the phone!!!! I don't have the option to put negative stars! First day of my move in day they pushed it till almost 6pm!!! Then they gave me a moldy restroom, where the roof on top of the shower was going to break off. I was 5 months pregnant then. I should of know things were not going to get better. I only renewed because it was during COVID but wow What a crappy place. And let's not talk about the increase in the rent and water bill!!!! People living in houses and 4 bedrooms don't pay as much as water as us.

The front office is the definition of racist and unprofessional. Look at the reviews and decide for yourself if you want to live there. The ground are amazing and the location is out of this world, however bad management and racism can ruin a business. Don't believe this review, read for yourself of the various review sites including Google. This place is poorly managed, and it's shameful for such a beautiful property and location. Advice to front office and management staff, cut the racism and discrimination. Also to the lady rental agent, please leave your attitude at home. Good customer service does not include racism.

I love everything, from the office staff to the property. Office was very helpful the times I needed them to assist me with things. I also loved the property! They have everything your looking for in an apartment complex.

This is the nicest most trash apartment complex I’ve ever lived in. Funny thing is… rent continues to increase. Company has switched twice while I’ve been here and the staff has gotten worse. They treated on site security so bad that he quit and they never replaced him. Maintenance is a joke and people throw parties at the pool every night until 4 or 5am. Office staff intervenes with absolutely no onsite problems and rarely keeps residents abreast of break ins, robberies, suspicious activity on the property (not even as a courtesy). They only send emails if the trash compactor stops working and residents pile their bags outside of it. Ooooorr if you smash a flower bed. Lord knows the earth stops spinning if that happens Only advantage to this property is the convenience of being off of westheimer and the amount of space in a unit. Other than - super trash. I raved about this place when i first moved in but much has changed over the last few years. Staff would do better working as jack in the box management. Paying a certain amount of money should afford you a piece of peace. You won’t get that here

very bad service they leave customers waiting for half an hour and when they feel like it is that they attend to one they take 7 to 10 days to fix maintenance things, you arrive to ask something at the office and they take time to attend They make you wait for a long time, I disenchanted this condo because of the bad service that there is, I would not recommend it

O GOD! I was supper excited to move here. Move in day was a NIGHTMARE! While I did not get a full tour of the property, due to COVID, I assume. All that new tenants get to see is the Model/Demo unit. It's beautiful. So I anticipated that my own unit would be the same. I signed at the end of October for a unit that would be available by December 14th. After I signed, I had not heard anything from the complex. I reached out on Dec 6 for updates. They had not yet started working inside the unit yet. I was told that the old tenants had just moved out and they had left the place in horrible condition. Fast forward to Dec 14. I could not go in to pick up the key and welcome packet until after 4:00pm. (Ok, thats strange, but ok). The leasing agent asked if I wanted her to bring me to my unit. (Well, Yes of coarse, isn't that what you are supposed to do). First red flag... Once we get there, we drive around the garage and park in the street (red flag #2). The alarm system is not activated, it will take 2-3 weeks before someone comes out to activate it. But I am still being charged. (3rd red flag). I do not have a garage key, they ran out she says. So i cannot use the garage to drive into when i return home. I have to wait until they get more remotes in. (Red flag 4) BUT THE MOST DISTURBING issue of all is the condition on the apartment itself. O MY GOD! Words cannot explain. I wish I could rate in the negatives! DoNOT judge the complex by its exterior. PLEASE take my word. It smelled like a doZen sweaty men. The bathroom molding was hideous. The mirrors in the bathrooms were gross and looked like someone took a hammer and beat up the edges. The cabinets looked worn and should be trashed! TRASHED! All of them!! The lighting is horrible. I felt like I would be moving into someone else's filth. And all she could offer was that maintenance was busy working on other units and would not be in a rush to get to me again to fix anything. I did not even get to see what else was broken, damaged, or just plain old. I was too disgusted and in a state of shock. Very unpleasant experience for a new tenant on move in day. It literally drained me. There was NOTHING luxurious about that unit. I'm shocked that they would even attempt to deliver this square footage of trash to someone and ask for $1300/mth. I literally was in tears! I cried and was disappointed in myself for making that decision. The unit was not anything like the pictures show. It is old and run down and horrible. I cannot live in a place like this. This is what the girl in the front office said to me: Hello, I do apologize for the inconvenience, I spoke to manager , we have nothing else to put you in so the only choice there is if you stay with that apartment or just leave it but you will lose the money you paid for already. Thank you :) __________________________ UNACCEPTABLE! I need the contact to Corporate. Or I will send an email to the Fogelman's (CEO &. President) directly.

I have been a resident here for a year now. Their front office staff is ridiculous and not near Professional. They never answer to any Maintenance requests in a timely manner. Everytime you call the Office they always say it's not an Emergency, and they have gone up on rent as well. If I am paying rent which is now about 1700 a month how the hell can you tell me what's not an Emergency. No one came to fix my washer until after a week and some days later and I had to call twice before they sent someone. My washer is still not fixed to where I can use more than 1 cycle and it goes through the whole process . They never answer your Work order and leave it sitting there. Ok, my air is out now and they have it under the Emergency voicemail and the Maintenance guy says someone one will be there in the morning. I hung up because, I was already upset. I put in my Request at 5 or 6 a.m this morning. Why no one came today. I wouldn't refer no one to live here. It's not worth it. Sincerely, Pamela

Artesian on Westheimer does not care about it's residents. This community is open to all of Houston and it's surrounding areas. The residents of this community have complained about the soccer field being utilized by every person in Houston except it's residents and the property management has done nothing. Our cars are being hit and damaged by soccer balls and they take no responsibility. Right now we are in a state of EMERGENCY and this is what the management of Artesian on Westheimer is allowing.

From the consultation to moving in has been a nightmare, the staff is rude especially the young lady that processes the maintainence orders. The staff give wrong information and then management comes up with what does your lease state as a solution. I regret moving into this apartment it looks nice from the street but once you move in its hell . your maintainece request gets delayed. Horrible Horrible be Aware