Tenant Reviews for 13099 WESTHEIMER RD

Rats and roach infested apartments. This is a horrible place to live. Maintenance is horrible, office people are horrible. Don’t believe any of the positive reviews they are a lie. Please listen! The bad reviews are telling the whole truth and nothing but the truth so help me God! They tow your car for no reason. You miss work and pay $300 to get your car back. They have the towing down to a science! But they can not repair your AC. Or your toilet. Or anything for that matter. Maintenance sucks badly. Poor guys are hired but have no training in AC or plumbing repair. The amenities are never in working order. The pool has been open TWO days in two years! No exaggeration! It’s like a prison here. Don’t move here! Read the reviews and don’t be fooled by the nicey nicey reviews. They are a lie!

The rats are one thing! The staff is another!! Terrible management staff all around. Sending a letter to the news. There is also criminal activity and shooting at night. The BBB needs to investigate too.

They towed my van even if I was parked in a spot without no parking sign for 20 minutes. They took my car 30 minutes away even if there are storages near. Charged me 300 dollars for a 1 hour and they even damaged my sliding door cover. Maybe they hire this company for security but the gates are open so..that's steal someone else money and ridiculous

This was my daughter’s very first apartment and it was terrible experience for her…..the office never answers the phone and do not make themselves available to answer questions. It smells like dog poop outside. My daughter was in a car accident and she fell behind on rent she tried calling the office and didn’t hear from them until after they filed for an eviction and said my daughter should have said something because they do payment plans well uhm she did you guys never answer the phone. They have no issues throwing people things outside which my daughter witnessed with another resident while it was raining. How do people sleep at night knowing people are being kicked out with no where to go. Worst apartment complex ever. Since she was told she was evicted they turned her hot water off for the remaining of her stay

We are living in this complex last 4 yrs. The Management is unreachable . Main gates are always opened so no security. Dogs Pooh and dogs are not leashed by the tenants though complains have been sent but they never send mails to the tenants to leash their dogs and dispose off their dogs Pooh. They were asking the community that see something say something and inform the management but as usual management is sleeping ,they don’t care ????? the staff from the management living in the same community even taking her dog out for Pooh and never disposed the Pooh of her dog. The gym on the synott side is worst and filthy even on westheimer gym is not clean spiders and insects are crawling on the floor . Machines and exercise equipment’s are never sanitized nor clean.

Living here was horrible from the onset. They told us to come move in and we arrived and there was a toilet in the middle of the living room. That should’ve been the first sign for me. We lived there for 3 years not because we loved it but because it was conducive to our budget while we saved up for a home. The staff at the Artesian is abysmal to say the least. They never know anything and quite frankly didn’t care about anything but their rent being paid. Many times we would put work orders in and things that they claimed should take 2-3 business days to complete, took 3-4 weeks. You’ll call the front office, no one ever answered. You’ll go up to the front office to talk to them, you’re met with rudeness. Ask for their managers information they give you the wrong email address. They are also super disorganized. There was a dent in my garage door that was there when I moved in and I put that in my apartment inventory. One night I accidentally parked too close to the door causing it to not open so I submitted a work order and they came out to fix it rather quickly but said they needed to charge me to fix the bottom 2 panels of the garage: I told them that my car didn’t create the dent and that they could see this on my apartment inventory, they claimed that I either didn’t submit it or they lost it. I challenged them with how is it that I didn’t submit it if there were work orders that THEY entered based on the things I noted on my inventory sheet. They still went ahead and charged me for the garage door. The amenities were wack too. The mailboxes were always broken into, the mail room app rarely worked, stray dogs all up and through the apartment, trash was strewn everywhere attracting rodents and crime seemed to be on the uptick. The gates barely worked and the trash compactors were always broken. The only positives were that we got a good rate on our rate and it only increased by like $300 the entire time we lived there. They had a dog park( which they rarely too care of, poop was everywhere and the fencing needed extensive repairs), my apartment was fine but you could tell that they cut corners with the supplies they used within the apartment, the gym was cool. My advice to future renters is to rent at your own risk and make sure you get pictures and make a copy of your apartment inventory so they don’t try to pull the wool over on you. Happy renting

and my husband moved into the Artesian in December and paid $500 for the prorated rent and we are very disappointed. The unit was not ready The unit was missing a door to the master bedroom, a door to the laundry room, no mailbox keys, no garage remote, a broken washer machine and a broken bath tube in the masters bedroom. The microwave as a short and turns on and off when it wants to. The light fixture in the guest closet is undone We have been waiting patiently for over 2-3 weeks and these issues are barely being resolved. they barely answer the phone. Tammy is probably the only one who will try and go out of her way to get something done for you. Cynthia never emails back. I am still waiting for my mailbox keys. Haven’t checked my mail in 2 weeks . The property is great and the floor plans are spacious. But the office needs some work. Pick your poison.

The office management is the worst management I've seen in my whole adulthood. If you like your sanitary stay away from this apartment. They can actually make you have depression so quickly. They don't fix anything for you if something is broken in your apartment. Can you imagine adding more than like $300 for a lease renewal? Who does that?

I have been living on a Fogelman property for two years now and I will honestly say when I first moved in I loved it! After the first year it was hell on earth, NOTHING IS FIXED ON TIME. My front door was broken for three weeks, sink clogged, tub clogged due to the paint peeling for the last year and washer and dryer broken for a month and was never resolved until I called corporate, thank god I live on the first floor or I would have stuck climbing the balcony to get in to my apartment. I have had money stolen off my dresser by maintenance and the leasing office did nothing about it. My front door was kicked in by a resident and after hours maintenance told be that there was nothing they could, so I had to find a repair man at midnight to come fix my door do I could feel safe to sleep in my apartment which has still never been replaced. The trash compactor is a rat hotel, there are literally 100 rats the size of cats living back there, and the grounds people do not clean the apartments daily it’s always trash everywhere. And to make matter worse they are charging me $2700 for a month to month term on an apartment that I have been paying $1246, which is beyond crazy. Because I won’t sign a new lease, and they refuse to try make the situation make sense for both parties. So basically they want me to fulfill a 60 day notice at $2700 a month so that I have a ding on my credit and my rental history. This has to be the most heartless, inconsiderate management and property I have ever dealt with. DO NOT MOVE TO ANY PLACE OWNED BY THEM.

Current management is not concern that your ceiling has been leaking and appliances has been broken for months. Current management wants to fine residents for trash issue because they’re not competent enough to have trash clear out. Brook, the manager, “reaches” out but doesn’t help resolve issues within your unit. It’s all for show. Swimming pool always under maintenance. No billards as advertised. No restroom access at the larger gym. Don’t let pictures fool you. Move here at your own risk.