Tenant Reviews for 13099 WESTHEIMER RD

I just moved in 2 weeks ago and this apartment isn't as great as they make it seem. When I saw the unit I addressed a number of concerns and I was assured that the issues would be taken care of before move in. When I moved in the problems still weren't fixed. Then on top of the already problems in the apartment I've had roaches in my apartment since DAY ONE!!! I've called the office multiple times and put in numerous requests but they give me nothing but excuse after excuse. The rent is to high for me to be going through all of these issues. If you can avoid these apartments I would advise you to do so. I wouldn't suggest this apartment to anyone.

Generally, I truly love this community. All my maintenance requests are addressed on a timely manner. Staff members are polite and friendly, especially CJ. The grounds are well kept, there are activities, even though I have participated once.But, I have 3 problems which are; 1. The garage door under my master bedroom makes a lot of noise. It seems like there are many people living there. 2. Neighbors that make a lot of noise in the early and late hours. 3. The Synott gate is open over 70% of the time.

I only lived in this community for 2 years, my lease renewal has approached and I will not be renewing. They just email a notice out today about towing being enforced and mentioned how the "courtesy officer" will be checking paper tags to make sure they are legit! Maybe you should find something better for your "courtesy officer" to do. Maybe then my car would not have gotten broken into this week overnight! The gates on Synott side are hardly every closed or working. If you are looking for luxury and most important safety then look somewhere else because this community is not it. Neighbors let dogs out in the morning and afternoons unsupervised or unleashed and the dogs harass the school kids walking to and from the bus stop. For the cost that they ask, you can get a lot more amenities and upgrades but more importantly a community that uses officer for safety and not as parking police!!!

It's been great no complaints at all it's a quiet neighborhood with nice people. I enjoy it a lot and I would definitely considering resigning when it comes time to do so. I wish that there was an a place to throw away trash near the back

The staff was very professional and helpful. My move-in experience was great, I am truly grateful. The location, the staff, the upkeep of the grounds were great. It's close to local businesses and schools as well.