Tenant Reviews for 11710 BRIAR FOREST DR

By far the worst apartment complex I've ever lived in. Office management along with corporate do not care about the residents or their concerns. The parking is terrible and they have the nerve to charge $25/month for cramped parking. Pest control is a joke, and only comes when you request it every Tuesday of the month I believe. I had to pay out of pocket for a pest control company to come spray because the roaches were getting out of control. The washing machines are always out of order, and roaches are crawling in there as well. Maintenance can never fix anything right the first time, and one of them speaks Spanish only. I've been dealing with 10 people living in the one bedroom unit above me for the past 5 months now and I've filed several complaints but nothing has been done. I've called HAA 3-4 times, the city once, and corporate once. Do yourself a favor and move elsewhere. Not enough diversity with the staff to have your views seen fairly and I'll leave it at that.

I love my apartment I moved in not too long ago, No problems at all I had a problem with a faucet and it was replace the same day Resident referrals is $300 and I received a check right by Christmas great money for shopping Great friendly bilingual staff I highly recomend

I can't believe what a good job the new management has done. The new paint, gates, cameras, courtesy patrolling, so well lit at night. We had a couple of managers during this time but hey.... they are really making this a better place. i have recommended my sister coming from Missouri.

I move two months ago and I love it It is a very quiet and clean place Staff is very helpful and professional I HIGHLY RECOMMEND

The worst apartment ever. The manager is rude and condescending and the maintenance is horrible. It took them three days to fix a leaking roof in the bathroom after which they left without fixing the sheet rock ( which has not been done to date...2 months later) My apartments has bed bugs that I reported more than three months ago. I can not sleep in my bedroom and therefore forced to sleep on my recliner in the living room or my car. The recliner too is beginning to get infested. I am planning to call the city and if it is not resolved I will seek legal redress.

Worst new management ever!!! The name, also, changed to Ashford Briar Point Apartments but same ole crap. They chained and welded close pretty much all of the access gates so entering and leaving is a hassle, now. If you live in the front or side of the complex, you have to walk through the entire community to get to the dumpsters located in the rear of the property because of the chained gates. My father is a double amputee and when I moved in convenience was a must. They don't care about their tenants because I asked if they could consider opening back up one of the gates nearest my unit and they shot me down. He, now, has to painfully scoot around on his walker to get to the car whenever he has to go to dialysis. Which brings me to the parking. Parking is almost second to none but is getting a little better as people move out. People are moving out on a daily basis because of this horrendous property and I will NOT be renewing my lease. I would, really, reconsider moving here of you were. Just know that you have been warned. Oh, and roaches, roaches, and roaches.

This apartment is now called "palms at kirkwood" formerly "waters at kirkwood "no doubt changed to escape its bad reviews... the sewer here is horrible & disgusting always leaking into the parking lot full of toilet papers ugh!!! and it stinks to high heaven by the mailbox area- i only check mail as little as possible....spa is never on during winter the broiler for our hot water at apt. is always breaking down left with cold waters especially during the winter!! the apt itself is OK crappy kitchen counters painted not sealed with anything. Some old trees branches are falling off.. thy just trimmed it didn't cut the tree down tree is dead it needs to come down duh. couple washers are always stopping mid cycle still hasn't been fixed as far as i know...stopped washin here instead take clothes to laundromat. The staff........... eh they are ummm how do you say? they think they are better than us renters.... as if, they need to wipe their fake smiles off and be real. there's always robbery going on here at least twice a month either vehicles or apt. sometimes you'll see a cop patrolling but only sometimes at nights. we are NOT renewing lease due to reasons above.

I currently live at this location, and I must say it is OK, jus that OK. Criminal Activity happens every other week. I think it is due to the renters the office accepts. It appeard to me that they allow anyone with a money order in. I have questioned my safety often, which is one of the main reasons I am leaving this location. I do not like the fact that the apartment is so OPEN to the public to just walk all over the apartments whenever they want to. The office staff is helpful but how much can you do for someone that gets there stuff stolen on a regular. They told me they had someone patrol the place in the day time and at night but they dont. They only have someone here at night when the sun goes down, and you rarely ever see the officer at night so I ask is he really even around at all. Alot of people moved out as soon as I got there, so that should tell you alot this place is crap. Maintanance request always get fix pretty fast, but thats the only good thing about this place. DO NOT RENT HERE.

We recently move and at the beginning everything seems good suddenly a car was stolen from the property and 2,weeks later a car stereo was stolen from another vehicle the lack of security in this complex make it easier for thefts to do their work. And a lot of other weird activities are around and nobody see or do nothing. My recommendation its not to moved. Am about to move out. You want a safety place for live and this isn't the place.

I moved into this complex when it was still Waters At Kirkwood. This complex has issues, but it wasnt so bad before. The property continuously changes the office staff. This creates a problem as each time you talk with them about any issues, they claim "it is the first time they have heard of it" and they " will do something as soon as they can". Which is not all that good in itself. The property is infested with roaches. They began painting the property over a year ago and have no plans to finish the half painted areas. The laundry rooms are filthy. The pool is not maintained. The parking lot is horrible. This property was or still is a section 8 property. They rent to anyone that is of no means, but are rude to those that are quiet and pay on time without issue. Delivery food places will not deliver to this complex because it is unsafe. But most of all, the current apartment manager is extremely rude. It is amazing when you inform her of problems and that you are a little more than frustrated, that instead of the response being " I am sorry to hear that, what can we do?", the response is "fine, if you are not happy then go". This is an unsafe property that has unsavory tennants living there. The property is not maintained and unsafe. My count down to moving has begun....