10800 CLAY RD, Houston, TX, 77041

We asked the office management for maintenance . This management is new . It's been a week we called them in and there has been no response . Secondly the most unprofessional thing which happened during the new management change is that we deposited our rent from last 8 months on time and this month we deposited the same way in the box where they have asked us to deposit . They have been sending us notices to leave the apartment since they haven't got the money for rent . The level of unprofessionalism has exceeded !!!

I am very very unsatisfied and feel that this was the worst decision ever. Shretha has been amazing since the day I met her and maybe she is the reason I believed this community would be exceptional but no. 1st I didn't get the apartment that I was initially promised, then when did get the keys to another apartment, It was dirty.. All of it.. I had to clean it myself and found human and pet hair on the floor. I gave the management a whole list of issues there were with the apartment and it took them more than 2 days to start working on it.. OH well my first impression upon becoming a resident to this place is horrible, I hope this will change in the future. Will update my review if it does.

Excellent response for maintenance issues, routine, as in replacing a/c filters monthly or emergency repair(s) or follow up. In my opinion, the staff is caring and accommodating. Enjoy a quiet & well maintained community.

It's a great place to live. Quite and convenient. I don't have any complaints and would recommend it to others. Spacious living space, I like having my own garage, the park next door is a plus.........

I lived here for about a year now. I and my family love this place. Staff is extremely friendly, always looking for ways to make our stay comfortable. Very prompt in responding to maintenance. Very accomodating.

UPDATED REVIEW! 10/30/2018 I WANT TO TAKE BACK MOST OF THE THINGS I SAID BECAUSE AT THE END OF THE DAY I JUMPED INTO CONCLUSIONS AND I WAS UPSET WHEN I WROTE THIS REVIEW. I WENT TO TALK TO THE MANAGER (Jill) AND SHE WAS VERY SORRY FOR WHAT HAD HAPPEN TO ME AND I WAS HELPED BY THEM IN ALL MATTERS! THE ONLY REASON I DONT GIVE A 5 STAR YET IS BECAUSE I WOULD LOVE FOR THEM TO HAVE SECURITY! BUT EVERYTHING ELSE IS PERFECT! Mrs. Shrestha is always very helpful and loving! (End of Update) PLEASE READ MY WHOLE REVIEW! YOU WILL THANK ME FOREVER! I used to live in other apartments that I payed way less and they were more secure than this! They had a security driving around the whole night but here they only have a courtesy constable that's only available when he has time! I've been living here for 10 days (yessss 10 days) and My car was broke into and they stole everything from my car and they even took the gate control ( imagine now the robbers can get in like if they were residents) I went to the office to see if they could help me w anything or to see if they had security cameras but Karen did not help me at all, she did not even show any type of empathy towards me, not even an "I'm sorry this happen to you"! I was not even done telling her about gate remote being stolen and she jumped into saying "I can't give you another one" unless I payed $100!! So imagine, i was robbed because they don't have ANY TYPE OF SECURITY and I still have to pay $100 to them! Trust me all the other reviewers are absolutely right!!!! I talked to 2 staff members and non of them tried to help me with anything! Karen said I could talk to Jill when she comes back from vacations but I'm pretty sure I'm gonna get the same answer! 90% of the reviews have to do with security reasons and they still have not done anything about it!! I feel so scared that now I'm forced to have the best security system in my apartment and in my car! It feels like if I live in the most unsecured area in Houston ! Maybe that's why they are still breaking into cars because they don't do anything about it! I will definitely contact corporate office because it cant be possible that after all this reviews they still haven't done anything about it! If I see a change I'll make sure to post it here.

Horrible experience beware of bait and switch the management is not competent or honest -------------- will take your money and change your terms i paid my fees and deposit 6 days later i was told my monthly rate would be $100.00 more. My request for a full refund was denied. Steer clear of this place and these people unless you enjoy lossing your time and hard earned money

I've enjoyed my stay here..Parking has been my only concern but I have and will continue refer friends and family..I like the fact that you have to have a code to get in and out.I never had any problems with staff.Anytime I've voiced my opinion they contacted me in a timely manner and did what the could to resolve the problem..Overall I'm very happy renting here besides parking its a very nice complex

I had personal concerns dealing with unpleasant situations before, specifically with some staff so I had to make a decision on whether to renew my Lease or not. My option to do this is very strained and limited because I am really not financially stable enough. I have no margin for none sensible decisions. A situation presented itself to make way for reparations. One of the Admin Staff extended her hand out to me and we had a brief discussion on what my situation is. She "personally" reacted and said, that may be addressed and endorsed this to the Manager. I had a really interesting conversation with the Manager and matters went deep, but the result was very positive. We want things to get resolved but not to get personally unbiased, fair enough to say that this is both ways, the residents, and the Management and staff. Accountability is important. I did renew. The manager said, we really want to make you feel, that this is home. Unbiased, grounded and true, that's the magic of excellent Customer Service Satisfaction.

This apartment complex stops just a hair shy of being a H.U.D.-like / Section 8 community. Porters and groundskeepers are not on staff. I have literally seen a broken fishing pole on the ground in front of my building for 4 months. The ‘valet’ garbage is not optional and you are charged for it but the the service is subpar; most of your bagged garbage ends up in the hall. I complained to the office staff was told they don’t pick up garbage on the ground only what is bagged. Never mind that they tear the bags and dont pick up after themselves, the irony. There are simply not enough parking spaces for the number of u it’s on the property. The staffs response is that there are available spaces in the back of the property. If you get home after 3:30 pm, just head straight there because that is the only place you will find a spot. The office staff appears to be on site for the sole purpose of renting units and collecting rent, they will give you the runaround about anything that does not involve either of those things. The ‘maintenance’ staff are nothing of the sort. They are tinker fix-it men. I know we all know the difference between an actual technician capable of diagnosing and repairing faulty items in a home and being a guy with a screw driver and a guesser. The manager is unprofessional and not at all a customer service oriented person and sets the example to the rest of the staff and they follow suit. ROACHES are a HUGE issue. Just go on the other side of the YMCA and pay the additional $100 per month, you will NOT regret it.