4555 N SHERIDAN RD, Chicago, IL

Upshore Chapter has made for a really good living experience for my first year in Chicago. The staff is super accommodating and quick to handle any issues without any push back which I love. I think the location is perfect for commuting purposes, although sometimes it can get pretty busy outside with some loiters. I feel safe and protected especially now that we have 24hr security desk coverage. I haven't had any issues since my move in regarding safety and the cleaning schedule is on par. My only complaint is I wish that recycling bins were emptied more often. I find that I have to hold on to my recycling because it seems to fill up prettt fast on my floor. Otherwise I love living here and also they have a lot of community engagement opportunities which I love. The fall welcome party and little touches like the daily coffee really do make this building feel more homely and welcoming.

I stay because I like my Aad and the situation isn't so bad that it's worth the trouble of moving, but I wouldn't call this a luxury community. In particular, my experience dealing with mgmt has been frustrating and disappointing at times. Onsite personnel are helpful but frequently inaccessible. Email contacts have in cases taken more than 5-11 business days to respond and need to multiple follow ups, and in one instance--when I was trying to correct an error in my lease--the person simply said they can't help and stopped responding. Fortunately, one of the onsite staff was able to correct the error easily. But it took me more than a month to get it resolved up to that point. Security is also a problem. People who don't live here slip in the door and steal packages. The package check in system is flawed, as delivery people frequently just leave packages sitting in the lobby. The package room is only accessible via a code entered by the delivery person that gets sent to the resident. When I see that the item has been delivered but I don't get a notification from the package system, I go looking for it in the lobby. I've had packages that were left in the lobby and staff (presumably) moved to the package room but did not enter into the system, so I assumed the package had been stolen. When I try to find someone to let me into the package room, it can be difficult to find anyone on site. mgmt doesn't update the sign on when they'll return to the office if they step away, so if they are here somewhere in the Broperty but the office is locked and the lights are off, I assume they are not in the Broperty. It's frustrating.

My original impression of Upshore Chapter was lackluster, but since RPM acquired and began mgmt there have been many improvements. Staff seem more attentive and dedicated in general, and questions are addressed in a timely manner. Sittle touches (rodent traps, community events, re-painted parking spots) are appreciated and make a big difference. Anthony, Darius, Daniel, and other staff have been legit and understanding in regards to issues that fell through with previous mgmt. One example was my gym poster about sound levels: my previous posters had been removed, but once RPM joined not only was my poster allowed, but they had kept a copy to put up so I didn't need another print. Larger issues (heat) were approached in a gentle and accommodating way - I appreciated the dedication and effort to rectify difficulties.

Prior to RPM, Upshore was managed by Greystar and it wasn'thing short of a disaster in terms of experience. RPM is going in the right direction and can improve living experience especially with service requests, and having a reliable process for addressing concerns from tenants.

high turnover in mgmt has resulted in a huge lapse of security and Toor quality of staff. Difficult to have maintenance issues permanently fixed. mgmt is dismissive and continues to fail to respond to important issues.

This is the most poorly managed Alat I have ever lived in during the ten years I’ve been in Chicago. I wasn’t able to see my unit before moving in, I was given no information about setting up my WiFi, I had to request to be added to the door security, my rent total is wrong, and I’m considering visiting the downtown office to get my renter’s insurance issues resolved since they are apparently incapable of responding to a single phone call or email. This is an absolute joke.

Overall the place is fine, looks modern on the outside. Amenities are great except coffee machine (amenity) has been broken ever since I have moved in. The mgmt here sucks. I haven’t gotten a response to my issues in months now. The parking garage Sensor never works so you always have to get out of the car and try to get the garage to open which is a major safety issue at night. They never clean the parking lots during a snow event causing an ice rink last time. As a person who has had many foot surgeries this was a major issue. Overall community is fine, sometimes you will hear a lot of partying noise but generally it’s quiet. Super pet friendly, and has a dog park in the back That's maintained. It’s also close to a transit center which is a bonus. Overall I would give it a better rating but the mgmt issues are glaring.

The units are Bovely but the building mgmt is subpar. Amenities are broken or missing. AC isn’t turned on despite my unit reaching over 80 degrees. For the amount that I pay in rent these things should not be issues.

Initially, I had concerns about leasing at Upshore. I had two tours - one was conducted the day before I moved in so that I could see the actual unit I would be moving into. The building itself is Bovely and I loved the units I toured. I was mostly concerned about safety. but, the property agent I spoke with answered all of my questions and provided much clarity. I felt comfortable after working with him and was glad to move into Upshore Chapter, concern-free. I definitely recommend this property.

I don’t recommend moving here. It isn't worth the money spent. Everything is broken and mgmt doesn't respond to community related issues. this Penue isn't safe neither is the area. Call their phone number to understand the level of unprofessionalism you will face moving here.