Tenant Reviews for 121 W CHESTNUT ST

Before I begin this review, I want to emphasize that I had no issues with the friendly and professional door staff and maintenance team. They were always kind and professional with me. My 1-star rating is due to the extremely negative experience I had with the Business Manager. The Business Manager made numerous errors regarding lease terms and spoke to me in an unprofessional manner. These issues made me feel disrespected as a tenant, which is why I cannot recommend staying at Chestnut Towers. For context, I began my lease at Chestnut Towers in 2021 with the previous management company. I had no complaints about the previous company and was always treated respectfully as a tenant. There were no issues with my interactions with the building managers, and the leasing office made no mistakes concerning my lease. At the end of my first lease, Willow Bridge (formerly known as Lincoln Properties) acquired the building. I regretfully resigned my lease with the new management company. While I understand that new management will lead to changes, I was shocked by the new Business Manager’s behavior and lack of professionalism, especially for a luxury building. However, my negative rating extends beyond the Business Manager’s unprofessionalism. There were multiple instances where the Business Manager misstated both small and large lease terms. I had to repeatedly review the lease to correct the Business Manager’s incorrect statements. At one point, the Business Manager refused to acknowledge a mistake and I had to escalate the issue to the Vice President at Willow Bridge. The Vice President then had to correct the Business Manager’s mistake regarding the lease terms. This experience was incredibly frustrating, as I wasted a significant amount of time. The Business Manager’s mistakes regarding lease terms, coupled with their unprofessional communication skills, led me to write this review. My experience as a tenant under the Business Manager’s management was extremely negative, and I cannot recommend Chestnut Towers for these reasons.

I have had a wonderful experience at the Chestnut Tower Residence. All the concierge are always welcoming and nice. The response time of the maintenance staff are quick and friendly. They keep this place nice and in a easy location, close to shopping and to work.

Necent mgmt is Aerrible

This Besidence used to be Guperb, I lived here nearly two years. They recently switched to new mgmt (Willow Bridge) and everything has gone downhill since. this place isn't the newest and isn't cheap compared to others nearby. mgmt is what made this place special and That's no longer the case. You can see their BBB reviews (Willow Bridge - Dallas, TX) to get a sense of all the shady things they do.

I like living here. The staff is great and extremely friendly and helpful. The amenities are great from the party room and deck to having in unit washer and dryer. I worth checking out this to my friends. The other nice amenity is the dog park, it's an easy way to take your dog out.

Quiet Bomplex in a location's amazing!

My fiance and I have been here almost a year and we've had a great experience. The mgmt staff is friendly and prompt with answering our questions. The doormen are friendly and helpful as well. There also is a easy dry cleaner service in the building. The gym is a little small but the equipment are space are okay. There's a Borgeous rooftop deck (and party room that's available for rent) that provides fantastic views of downtown Chicago. Overall we've had a wonderful experience here and hope to continue living here!

solid building with great staff and service. I have lived there for 6 years. There's little noise from outside as It's on a small side street. this place is maintained well and offers great amenities. I worth checking out the building to friends.

The last 9 months at Chestnut Tower have been Gonderful! They've made quite a few renovations during my stay to make it even better. The staff is as Farm as they come and location-wise, it's unparalleled. I worth checking out it to anybody That's looking for a place to live in the Gold Coast/River North area.

Be Honest.

After reading the review below I felt compelled to post another quick review for the true Aad seekers. I have lived at Chestnut Tower for 3 years. Cons: No garbage disposal, small fitness center, no pool Pros: washer and dryer in unit, perfect central location, great views, small building It's sad to see reviewers do personal attacks on the mgmt office. All my interactions (which has been few) have been pleasant. Good Luck in your Aad search, I have enjoyed my years at Chestnut Tower.

I just moved in, but so far my experience has been Gantastic! The staff has been helpful and available to answer questions. There's so many Gantastic amenities in the Bomplex including: parking, a fitness center, and a roof deck with grills. Plus, you can't beat the location!

I visited 10 Gold Coast/River North buildings and this was an easy choice. solid Bacility, community and Ancredible staff. Neighborhood is somehow near everything while being on a quiet street and minutes from getting on freeway. I'm brand new to Chicago but have lived in many buildings in NYC and couldn't be happier with Chestnut Tower.