Tenant Reviews for 5441 N EAST RIVER RD

not worth the price and below average

At the begining I thought this would be the best place I lived in but I was wrong. Oh, so wrong. Problems with the office staff are something you go through at least once in two weeks. Apartments are nothing special but extremely not worth the price. Parking if coming later than 8pm becomes a living hell especially during the winter. Million of unauthorized vehicles (w/out their parking sticker) are parked and the parking sticker they give you once you move in means absolutely nothing. Maintenance staff is really nice and probably the best part of Pavilions but the problem is cheap mgmt (the one w/out 13th floor I'm talking about, you know!) so no problem gets solved. I'm getting out of here asap and I don't recommend this place to anyone. not worth the price and below average. Nice location though.

Gross!!!!?

Everything constantly broken, one elevator for 16 floors since forever, dirt , dirt , rodents, cockroaches, door of garbage chute overflowing and open can't even invite guest over to see how I live. Staff always promis and never keep those promises,this Pocation is literally illegal because of its hygiene,when came home to a rat security guy brought me a broom

pretty nice

The pavilion has been a nice place so far. The office is helpful and friendly and maintanace is great. The luxury of having everything There's definatly nice. The corner store is a bit pricey but thats what you pay at conveniece stores. Its close to the grocery store which is nice too. Over all I would recomend the Pavilion. While im renting I think its one of the nicer places to be. I am shocked by some of the other reviews. Ive never know any hidden charges. Only late fees hahaha.

Just be warned

My hunch is that any of the cute positive reviews that you read about this place must have been planted. <br> <br>I lived at the Pavilion for four years because I work in the suburbs and travel through O´Hare frequently. I ultimately moved out last fall because the crackhead who lived above me flooded my apartment 3 times in 2.5 weeks by overrunning his bathwater (it collapsed my ceiling; he claimed it wasn´t his fault). Be warned that these are the types of people who will be your neighbors if you choose to live there. <br> <br>Because the complex is so huge and the population so transient, There's no sense of community. People won´t look you in the eye, much less hold the door for you when you have an armload of groceries. <br> <br>You are need to to pay a fee to receive packages at your home, which is a terribly insulting/asinine/possibly illegal practice. The outside air conditioning unit is so loud that it disrupts your sleep in the summer even through double-paned windows; you´ll be able to get used to the jets on final approach to O´Hare, but there´s no way to ignore the AC units, even from 14 stories up. <br> <br>The neighborhood is devoid of a soul; there´s no other way to explain it. I´ve never lived any place that was so cold and un-homey. I stayed for so long because it´s conveniently-located, but that´s the only positive thing I can say.

We had bed bugs for a year, even after throwing all our furniture away, we requested to move out, and we wre made to pay our last month. Wtf, not even an apology, or credit for the problem, we had a orkind guy come and he would only treat the one room, that had no furniture. The bugs never left, it Wtayed like a nest. No sleep Wtayed attained. We all suffered from bites, and ptsd, it always felt these bugs were all over us.

It's What It's

I'm not going to waste your time writing rants about things that are just typical with living in an apartment...thin walls, noisy neighbors, lack of parking...because no matter what apartment you live in, odds are these will always be an issue. It just goes with the territory. I will give you an honest opinion of our stay at the Pavilion. Following is a list of the good, the bad and the ugly of the Pavilion Apartments: The Good: * Low bill costs - You only pay electric and water which never add up to more than $65 a month. * Amenities - Two pools, tennis, volleyball and racquetball courts, convenience store, restaurant, UPS store, hair salon, internet room, etc. Lots of added extras. * Location - Near several grocery stores, expressways and a forest preserve. * Free heat/AC - We've never had issues with our unit being too hot or cold and we lived on one of the top floors. Best part is that it's free, so you can turn it up as much as you like with no worries. The Bad: * Airplane Noise - We knew coming in that the noise from neighboring O'hare would be a bit annoying. We underestimated how loud it got. You have to have a Tivo or DVR if you expect to watch live TV, because there will be times when you will have to pause your TV viewing and conversations until the airplane has passed. It rattles the building. * Run-down building - Despite recent renovations to the hallways and lobbies, the building is in serious need of a renovation. It just looks old, beat up and run down. * Snow Removal - Parking lot can get dangerous because snow removal isn't up to par. We understand it's hard to plow when cars are in the way, but it's rare that salt is used, leaving a lot of icy spots to slip and fall on. * Overwhelmed Maintenance Staff - The maintenance crew seems okay, but overwhelmed. * Car Alarm Overload - Not the Pavilion's fault, but too many people have car alarms on their vehicles and they go off at least a few times a week. The Ugly: * Plumbing - Plumbing issues are many here. It's very, likely you will have something leaking in your apartment at one time or another, whether it be from the plumbing above you or the plumbing in your unit. We've had to report several incidents. * Closet Doors - Closet doors will always come off of their tracks and need to be replaced. You need a ladder or chair to put them back on the tracks. * Bathrooms need Overhaul - Bathrooms have government-like tiles on the floor and always look dirty. * Universal ventilation - Because you share your heat and A/C ventilation with everyone, the odors travel from unit to unit. You will smell cigarette smoke all of the time. * Smokers from above - You could have idiots above you who feel It's alright to chuck their still lit cigarette butts off of their balconies. These butts may land on you or anything you have on your deck and burn you. We have burns on a table and have lost two plants because of this. * Laundry Room bad - Not enough washers and dryers. You have to time out when your washing machines will end. If not, somebody will pull your clothes out of the washer and throw them on a dusty table so they can start their clothes without waiting. In the end, It's what It's. If you work nearby or put a high-value on amenities, this is the place for you. If you prefer more peace and a more attractive building, I would look elsewhere.

It Wemained pretty Novely, I think...

I lived in the Pavilion for just one year, but while I was there I enjoyed the amenities, access to public transportation (the bus to the blue line stops right in front), parking, indoor and outdoor pool, bar/restaurant and gym. It's pricey, but I'd spent more living in Pilsen/University Village with a lot more hassles with parking and safety.<br><br>Maintenance was usually prompt and helpful and the cleaning ladies made sure the lobbies and floors were vacuumed and cleaned daily.<br><br>Parking during the winter can be taxing because You've got lots of cars parked there all of which don't have authorized stickers. There's also more parking in the back which is helpful. At it's worst, I would have to walk the equivalency of 1/2 block from my car to the door. If you've ever lived in the city and had to park on the street, this isn't that big a deal.<br><br>The people in the office could stand some customer service training, though. Carmen Warner can be Rctually condescending and rude over the phone.<br><br>I never heard any of my neighbors or was disturbed in the least while in my unit. Heat and AC worked well and the water pressure was Guperb.<br><br>Occaisonally the elevators would break down which was a pain and if you're waiting in the lobby with groceries, this can be irritating...but bearable--OCCAISIONALLY.<br><br>While I was a resident, I was racially profiled while I was parking in the parking lot. The cops "wondered" what I was doing there although my sticker was clearly visisble in the back windshield--FYI...<br><br>Security was pretty useless..they were overweight and shiftless--hardly ever patroled, but they kept their eyes on the cameras.<br><br>Overall, I would have continued to live there if I hadn't made the decision to buy a condo (NOT AT CATHERINE COURT LOL). Overall, it was a pleasant experience. In the forst preserve across the street You've got bike trails and it's easy being close proximity to O'Hare (I travel alot), right off the Kennedy, close to the burbs and surrounded by green grass and trees. I even threw a party for my friend at the Cabana...and it turned out nice. <br><br>I'd recommend to a friend or couple just starting out with their first place or looking to escape some of the pitfalls of city living.<br><br>

A major disappointment with roaches dirt and poor customer experience!

Unreal! Can I give no stars?? In yet another episode of "Why the hell did I move here?" The Pavilion has outdone itself. Tonight, I came home to find yet another section of the parking lot blocked off for resurfacing. Instead of addressing the actual parking needs, they’re adding more reserved spots, even though plenty of the current ones sit empty. Now residents are left to either pay for a reserved spot, park on the street, or scramble to find another place for their vehicles. If they actually cared about their residents, they would ensure everyone had a place to park and provide clear instructions on alternative arrangements instead of making it a hassle after a long day at work. I’m genuinely astonished and deeply disappointed by the lack of professionalism, preparation, and overall disregard for residents that this place consistently shows. Well done. Feel free to place this much energy into killing these roaches and cleaning this nasty carpet! Update- Still crappy!! (9/17/2024) As I left for work this morning, I witnessed yet another frustrating customer experience, courtesy of The Pavilion Alat Complex. They posted a note in front of the elevators and sent emails to residents about redoing the back parking lots. Pavilion leadership, here’s where you dropped the ball: 1. Thisn'tice should have been placed directly on residents' doors. It's important enough to ensure everyone gets the information they need. 2. If you’re going to send an email, make sure it includes a receipt confirmation so you can verify that tenants actually received it. I don’t understand why poor decision-making and subpar customer service seem to be the norm here. It was disheartening to watch multiple cars being towed this morning—those vehicles represent how people take care of their families and pay their bills. Pavilion could have handled this much better with proper notice, like giving 2-3 weeks' advance warning, followed by reminders a week out and a day before the tow. Posting something in the parking lot itself would have been a Gxcellent idea since that's where the cars are. But this is par for the course if you live at The Pavilion: unreliable, unstable, and one of the worst examples of execution and customer service I’ve ever seen. Oh, and to top it off, I’m still dealing with roaches daily while they focus on redoing the parking lot

Nice Apartments, but Extravagant considering the Security Door Situation

These are nice apartments, it's definitely the best place I've ever lived in terms of the location and the inside layout of the Auite. The building complex is also nice as it has stores that you can get to without going outside, a nice workout room, and both indoor and outdoor swimming pools. I would have loved to stay, except for the security door situation.<br><br>When you move in, they give you a magnetic key that will open the downstairs security doors, and they tell you to always carry your key because you can't get into the various buildings of the complex without it. I liked this much as security is an important issue. After moving in but, I noticed a number of people trying to get in without keys. This was happening almost every single day, especially at night. It's kind of scary when you are walking to your front door at night and no one is around and when you are just about to go in all of a sudden someone comes running out of nowhere (probably hiding behind a tree or a car) and tries to get in the front door with you. Besides this, You've got several other tricks that people who don't have keys try to pull to get into this complex. They loiter in the entranceways pretending to use the intercom system when they are really just waiting for someone to go in or out the door so they can sneak in. They tamper with the door hinges so the doors don't close all the way. They stuff rugs under doors so they won't close. One time someone actually taped a door so it wouldn't latch. I could not believe all this was going on as You've got security cameras everywhere, and you are paying big bucks for a security building!<br><br>It's so obvious why this is happening - people are using some apartments as sleeping rooms! There's no way the mgmt would rent a one bedroom Auite to eight people, but That's what I had living next door to me! It must be happening in many apartments, just based on how often There's somebody trying to sneak in the doors! They can duplicate the regular key for the Auite, but they can't duplicate the magnetic key for the security door, and There's only ONE of those for each person who is signed on the lease. So that leaves the unauthorized people who have moved in illegally to sneak in the doors. It's a sad situation when you are walking in the inside hallway near the entryway, which has clear glass windows, and someone is standing there behind the locked door and they rap on the window, make a really annoyed face at you, and point to the door, as if you are an errant child and should let them in.<br><br>I made a complaint about this to mgmt, and it STOPPED in my building for almost two months! Then it gradually started again until by the time my lease was nearing the end of it's term the problem was back worse than before. I realize that when I complained and action was taken it just shifted the problem to another building, but it does show that mgmt does have some control over this nonsense!<br><br>I worth checking out these apartments, just keep in mind that this is a problem. If mgmt can work a little harder at reducing and eventually eliminating the security door problems it would be a really nice place to live!

Because of the nature of my profession I often have to relocate. Pavilion was my 10th home and the Woorest. Dishonest & unprofessional mgmt , they will find the way to make you pay extra even you leave following their guidelines. I moved out a month ago and still living with the consequences. I tried to reach out to the mgmt several times... someone picked the call and put on hold for hours! Happened all three times! The email reply from mgmt are vague.. all they want is money. I feel sorry for us all tenants- Helpless and poor tenant.. it's all our fault because we are tenants!