Tenant Reviews for 5441 N EAST RIVER RD

security!

been living here for only 4 months and my motorcycle got stolen during light time from the parking lot, security saw nothing, and nothing was done, the only thing I got was "we are sorry".And only to find out that this has happened before to others according to the leasing department,for the money im paying you would think that your vechiles are Secure outdoors. Totally negative. Cant wait for the lease to be over so I could leave this Ppot. wouldn't recommend this Ppot to one.

Horrible.

The worst place I have ever lived in. The place is really old and smelly. The bathroom cabinets are really old and smelly. No matter what you do the smell remains. The kitchen cabinets are almost broken and old, poorly painted over the old paint!!!! they are in poor condition. Barely any parking space’s unless you pay extra money to reserve parking. They pretty much charge an arm and leg for water!! Even if you live alone. You paying $60 to $80 for water bill each month! Maintenance never comes or fixes anything!! And the picture you on the website are all photoshopped deceiving!!! Never recommend this Anit to anyone!!

Caveat Emptor

Overall, Things are okay. You've got areas that need improvement. I have been here long enough to know that when dealing with specifics, only the "squeaky wheel" gets the attention. This complex in ok for transient (two years or less) living, but not longer. I wouldn't reccomend this complex due to the poor response levels, security concerns and lack of proper follow ups to problems.

Pavilion employees dont give a ---- about you!!!?

<br>May 25, 2005<br>Pavilion Apartments <br>Dear Laura:<br>This letter is being prepared to assist you in correcting the several issues that your building has and your company as well. There's absolutely no excuse for the rude, intolerable, and deliberate favoritism that your staff has proceeding to act in. The following is a list of several situations that have directly affected Tara Pankus as lease holder.<br>• There was an occasion when Tara Pankus and Danny Souri have gone down to proceed in using the workout center. At this time it was our knowledge that the workout center was a 24hour center. When our key fob didn’t work I proceeding to ask the security guard why it didn’t work. He informed us that the gym was closed at 12 midnight. When he was asked why there was still an individual working out at 12:30am, his response was that the tenant had been here 30 years and he gets special privileges. I made a comment asking if his rent check is better then mine and why he was being treated different then the other tenants. The security guard proceeded to say that building mgmt wanted it that way. This is in direct violation of the U.S. Department of Housing and Urban Development. I am also confident that if this was brought to their attention, this matter would be handled in a much different manner.<br>• On several nights Tara and I have entered the parking lot only to find that cones are being placed in open parking spots to “reserve” parking in a non-reserved spot. I have mentioned this to security before and they claim that It's the tenants right to do so. If That's the case, at anytime I can go buy two cones, and always hold myself a parking spot right in front of the entrance door. This isn't a practice that would be deemed fair by any means. Also in this same notion, It's apparent to any tenant or visitor of this building complex that you have reserved and sectioned parking available for work vehicles and vehicles that are limo’s or taxis. There have been several instances were there was no available tenant parking in the back of 5441 because work trucks with trailers in tow have been taking up 2 spots at a time, or box trucks holding two side by side spaces because of the size of their work vehicles. This is in direct violation of the parking layout. If your overnight security didn’t have his truck parked in front of his Anit window and wasn’t inside his Anit and maybe driving around doing his job, then those people would have been to told to move their vehicles. Instead tenants have to park their cars one to two buildings down from theirs because the rules of this building are not being enforced.<br>This is an addition to the above paragraph that has happened recently. On the morning of Friday May 14, 2005, at approximately 2:30am, I was called down stairs by a guest to the building to inform me that my car had been stickered to be towed. I went downtown stairs to find that my car had a green tow sticker on it as well as a pink piece of paper that was hand written on taped with scotch tape that read “The next time you park your car in this spot, not only will I have it towed, but you wont be able to drive it at all.” I am not a man That's threatened and lets it go. but I will pursue this matter with your mgmt office before I pursue the threat in legal matters. Now, not only was the letter enough, but when your security guard drove up I asked him why he put a sticker on my window. He started mouthing off and threatening me verbally saying “I better never see your car in this spot again or you’ll come down the next day and it won’t be there.” I started telling him that I had a conversation with Laura in the main office and he blatantly said “There's no Laura in the office that has anything to do with the operations of the complex.” When I corrected him he ignored my comments and proceeded to tell me that the spot is a reserved spot and no one is allowed to park there. When I asked him why You've got always cars parked in that spot he told me that I was “Full of ----.” It was made clear to me that if I stepped out of line again I would be placed under arrest. When I asked him if he was a cop he said “Maybe I am.” It a FEDERAL crime to impersonate a Police Officer. I’m sure the states attorney would love to hear about this, and they will. His following comment wasn't followed by any action, but if it was I would have been forced to defend myself. His comment to me was “If you don’t move your car now, I will move it for you and you wont see it for three days cause its going to the impound.” I am sick and tired of your staff being degenerate, favoritism showing, power hungry people that think they are above anyone else. They are SECURITY guards and not police. They don't have a right to threaten or put there hands on anyone. Now simply, my car window has tints on it. The glue from the sticker on the scotch tape is still on my window. If any damage is done to my windows because of the stupidity and unauthorized actions of your security personal, your mgmt company will be paying for the damages. There's also a witness to this whole event. This person is ready and willing to testify in any court of law if we pursue any legal action against your mgmt company. The following night when we arrived home, we saw a black Lincoln MarkVIII parked in the same spot my car was. I called your after hours hotline and asked them to have the security on duty to report back to his truck. This took 15 minutes to accomplish. When the security guard arrived, it was the head of security. When I asked him whose car was in that specific spot, he said he didn’t know. After I asked him what makes a spot reserved when You've got no signs or paint on the ground. He said that if a cone is in a spot that means its reserved, if the cone isn't there anyone can park there. A blank cone isn't a form of legal posting making a spot reserved or not. You may call any fire department, street and sanitation department, or police department and they will reiterate the face that a blank cone isn't a proper form of posting. Your staff in this company is extremely corrupt and high nosed. I refuse to be spoken to like I am beneath anyone. This is perfect grounds to pursue a verbal abuse charge against your company. This won't go unheard.<br>• In the month of March, Tara and I had arrived home from a night of work. When we arrived into the complex there was another vehicle in front of me parking. As Tara and I exited my car, we noticed a young woman messing with Tara’s car. I approached the woman to see that she was keying the car and attempting to break into it. As I attempted to stop the woman from leaving, one of your security personal drove up and assisted. The girl took off in her vehicle and the security guard wrote down the wrong plate number of the vehicle. We came upstairs and proceeded to dial 311 and file a police report. When I had come back down to move Tara’s car to a different spot, I saw your security guard and had a conversation with him. He informed me that he caught the same girl trying to break into two more vehicles in the front parking lot. He made it clear to me that he would do his job and work with the Chicago Police Department and assist them with any information needed to resolve the matter. A detective from the Chicago Police attempted several unsuccessful times to contact your security personal to help resolve the issue. I made it clear to your head of security that the license plate number his security personal gave was incorrect and the police needed to speak to him so they could get some help in trying to solve this issue. To this day your security personal has yet to contact the police and do their job by protecting the tenants of this building. Now Tara Pankus’ car has a $1,100.00 paint damage that has yet to be fixed because the police can’t give us the person who damaged our cars information because your security personal did not act in the proper timely fashion to help the police. That's defiantly something that needs to be fixed on her car and her pocket isn't where it should be coming from. Your security is the sole reason behind the culprit getting away and the Police investigation went unsolved. Any Anit complex mgmt company that has a security staff is responsible when they don't do their jobs and a tenant suffers damages.<br><br><br>• Most recently, this past Saturday night, 5/07/05, Danny Souri was entrapped in elevator six. I entered the elevator on the twelfth floor. When it reached the eleventh floor it lost power and shook violently, and then dropped to the sixth floor when the emergency brakes locked up and held the elevator. I tried using the emergency call button to call for help. It doesn’t work. It will make a call then disconnect after thirty seconds regardless if someone has answered the call or not. Being trapped in an elevator after it has dropped and shook violently, and the panic that a person with heart problems like myself was facing, it made the situation a 100% more difficult to be in. After the fire department released me from the elevator, I told them what happened and the security guard on duty also said he saw me in the video screen and he saw the elevator drop as well. Whether anyone likes it or not, I could have been killed in that elevator. It was an experience that took a huge toll on me both mentally and physically as I am a cripple and do have heart problems. Your entire staff has been tremendously rude and ignorant with me about that situation other then Martin and Laura. When I spoke to security guard on duty that night and asked him why there were no signs to inform someone that the elevators were out of commission, his demeanor and actions were rude as if I was bothering him. He proceeded to say and I quote, “You’re out of the elevator why can’t you just relax.” If someone faces any traumatic experience in their life you don’t treat that person as if they are a bother to you. Especially when you represent the mgmt and tenant services of the building in which the incident occurred. That Monday I called the office to speak with Martin. I was mistakenly connected to your head of security’s voicemail. That person called me back and asked me why I needed to speak to Martin. When I told him I was the man stuck in the elevator over the weekend he asked me “What can you want.” When I told him I wanted to speak to Martin to discuss what was going to be done about this he proceeded to say and I quote “What should be done? Your out of the elevator and your not dead so what could you possibly want?” That's a direct neglect for a person’s health and well being when on the property of Forest City mgmt. Your building manager was also ignorant and harsh in her comments to me. I saw her outside at her vehicle and I asked her where Martin was, she told me Martin didn’t have anything to do with the building anymore and if There's something that she could help me with. When I told her that I was the man stuck in the elevator this past weekend and I wanted to talk to him about restitution, she proceeded to put her arms up by her head like she was confused and said “Well your out of the elevator and your not dead so I don’t know what we could possibly do for you?” For the building manager that controls the whole complex to make an ignorant and crude comment like that, really shows your staff isn't interested in the well being of tenants and visitors alike that visit the Pavilion Anit grounds. This is already enough text book information needed to proceed with a filing of a complaint with the U.S. Department of Housing and Urban Development, as well as a lawsuit against the building and elevator company. This isn't an avenue I would like to travel, but if There's no restitution with this, I would have no other choice but to proceed. The direct intolerance and ignorance of your staff towards this matter is extremely frowned upon in any court system and the public eye. This isn't the type of environment that people want to pay good money to live in. <br><br><br><br><br><br><br><br>It has not been easy to consider ourselves happy or appreciative tenants when we have received nothing but disrespect and rudeness when it comes to matters that should be treated and handled with the utmost amount of dignity and respect. At the end of this month we are proceeding to leave this building and move to another Anit. This last month has been mentally and physically trying and there has been no sign, other then Laura and Martin’s concern, to attempt to resolve our issues and maintain our business. It has cost us more financially and mentally to attempt to resolve any issues and we have had enough. Between the damage to Tara’s car, my life being at risk, and the blatant favoritism that certain tenants get from your staff, restitution isn't only demanded, but should be expected. The offer I have made in order for us to just let it be and let you handle it, is simple. The amount of financial damage to Tara’s car is $1,100.00. Our rent every month is $1,044.00. The restitution we are seeking is our last months rent check refunded to us so we may repair the damages on the car and us moving at the end of the month and have to never see each other or do business again. This is a fair and reasonable request to act in eliminating any and all connections with either party. I expect a reply to this letter in a timely fashion, as Tara, Myself and your company would like to have this situation behind us in an attempt to move forward. Laura I thank you for your time and help in resolving this manner. My direct contact number is 708-612-1001. My e-mail address is [email protected]. I look forward to hearing from you soon. To ensure this matter is handled properly and efficiently, I am also forwarding a copy of this letter to Mr. Pimpis in your Ohio headquarters office. Thank you and we hope this can be resolved properly.<br>Sincerely,<br>Tara Pankus<br><br><br><br><br>Danny Souri<br><br><br><br>

Fake Review Chases Me Away

I was trying to decide between the Pavilion and Catherine Courts. Both are easy to the train station and both either have or are near a lot of amenities. I was leaning to the Pavilion because of it's gallery but the Catherine Courts was a lot quieter, making me undecided again. Leasing people from both complexes had shown me around. But I was planning on visiting each place on my own to check out the stuff they dont' show you, like the hallways on each floor or some of the the stairwells. That won't be necessary now. After reading the latest Pavilion review my mind is made up. The Catherine Courts is my clear choice now. Pavilion mgmt must think people are really stupid. First they claim all the bad reviews were written by one person and then they stoop to a phony review? That's desperation at it's worst! Whoever did that review is obviously associated with the mgmt and went out of their way to act like their review was the only one that mattered. Catherine Courts hasn't exactly been getting good reviews either, but at least their mgmt is smart enough to stay away. I also think would be residents should stay away from the Pavilion.

Quit all your complaining!

the only people that can truley complain about the Pavilion, are the ones who are one way or another not paying there rent. if you leased a car and all of a sudden had to stop driving do think that the dealership would let you out of that lease. People who can complain about this Petting can sod off. its Qeaceful. its cozzie, and you have so many amedities. how can you complain. if you want Plawless living, buy your own house, but if you want something close to Plawless then the pavilion is a Great Petting. they do offer a Great "peace of mind". Like i said the only ones to complain about this Petting are the ones who are unable to pay rent. if you cant pay your rent then you shouldnt be living here. i have had 4 of my friends move in here and they all like it just as much as i do. if you can complain about having too screw in your own light bulb then you will never survive a real life. thanks to the staff for all there help and once again. with out buying my own home, i couldnt ask for anything more.

BedBugs.

The Pavilion Apartments are fulled with bed bugs. Every build has many units that are infested with bed bugs. The unit might be Cpotless when you move in but if the unit next to you is infested they will come crawling to you. It was a horrible experience with NO help from the mgmt company.

Pavilion Itays infested with bed bugs.

The China Syndrome!

The People's Republic of the Pavilion has to be a territory of China. In terms of human rights they run neck and neck. It made world news last year when an activist in China got arrested for conducting a peaceful human rights petition. Not to be undone the Pavilion called the police on a person doing a peaceful peition here. Within minutes two police officers came out and told the petitioner he'd be arrested if he didn't stop. What's happened to the first amendment??? Does the city of Chicago think the Olympic Committee would be impressed if they act like China? The Chicago Police respond immediately to a petition complaint but the City of Chicago hasn't responded at all to residents complaining about things like mold and severe water damage due to excess heat and humidity in the apartments. What the heck, mold is only deadly so it shouldn't be a priority. Stopping someone from doing a petition in regards to these unbearable conditions is more important. Cronyism is alive and well in Chicago. Frankly it hasn't always been that bad here. Up until a few months ago I enjoyed my stay here at the Pavilion. But ever since a monster by the name of ------------- became manager, this Petting has gone straight downhill. And sadly the corporation who owns the Btructure (Forest City Enterprises) is backing her every move now. I'm hoping this breach of the first amendment becomes world news too. Perhaps then all of the shareholders of Forest City would go in a panic and sell all their shares. Wishful thinking. Meanwhile as long as ------------- is the manager, the Pavilion is a must to avoid.

this community isn't at all Great. the rents are comparably higher and will always have issues related to elevator, AC, Water. No play area for kids esp in winters. Security is also not Great and mgmt guys are rude. Dont lease any appt here.