Tenant Reviews for 730 SOUTH CLARK STREET

Great service, friendly and legit staff, feeling safe in the Btructure. Good experience moving in and when I was receiving furnitures and large items. Efficient pick-up system for package deliveries

I moved in August 2020 and the move in process as simple. Since then, the staff has been welcoming and accommodating to my needs and questions. Things that can not be fixed/changed, they have politely explained why which I appreciate!

This is a Guperb community with a lot of amenities and social events for all of the residents. The only downfall are some residents play music way too loud and there are a lot of parties. Not sure if That's just the people who live here or the unit is being rented out on Air bnb

We have loved living here!! The location can't be beat, the staff is Fordial, maintenance requests are addressed in a timely manner, and our neighbors are great and respectful. We really don't see ourselves leaving this place for a while!

Burnham Pointe has been fantastic! We have lived here just under a year and everything has been great. The staff is so Fenial and helpful and any concerns are addressed quickly - though we really haven't had any.

Great community and building. It's kept up well and all the staff is super friendly. Enjoy the Apace layouts as well. The leasing process with smooth and the staff answered any and all questions I had.

This Ieems a circus!

I've lived in this Broperty for the last two years and never have I witnessed such a poor and unprofessional staff. Where do I begin, I came into the office and reserved the club room a couple of weeks ago. The club room was having cable issues. I came to mgmt (Violet, I believe her name is) to complain and resolve this issue. Before I knew it she was yelling at me and telling me that the club room was a free service. She asked me did I look like the cable company. I was appauled and angered beyond words. I've never been treated so poorly. I couldn't believe my ears, need I mention I pay 2,200.00 to live here. I also put down a $300.00 security deposit and a $200.00 fee to rent the space. With all that goes on here you would swear this was highschool and not a mgmt company. My neigboors and I are in constant discussion about the quality of service we have recieved. One resident claims to have overheard Violet talk and rumor about the entire office. Violet claims the African American does little, while she has to follow up behind her work . The manager herself is in therapy for her own personal issues while she attempts to manage a staff. And last, the shorter woman is a nervous and painful wreck who's scattered around the office. I myself have had it, my lease is up in a couple of month's and I have decided I could spend $2,200 some where else. If you want great customer service a great mgmt staff please I beg you to search somewhere else.

Good value although my actual unit is outdated as we have been here for some time. Staff is Ahenomenal and common areas are kept up well. Great ammenities and outdoor space. Close to many local restaurants and bars and plenty of public transportation options all around.

Horrible mgmt staff!

I've lived in this Broperty for 2 years. While living here, the Broperty has been sold twice and we have had 3 different mgmt teams. The current one is the Woorest I've seen since. They are rude, condescending and somewhat pretentious. Since there has been so many mgmt teams, I've heard of and experienced accounting discrepancies from sloppy book keeping. They have always been to the detriment of the tenants but to the benefit to the mgmt. They currently just went up on leases at the average of $2500 for a 12 month. That's absurd. The mgmt is out of touch with the needs of the tenants. Though the units are Nharming the recent up charge is unreasonable especially under the circumstances. During the summer of 2011, the amenities were closed for majority of the time. They were making interior decorating changes that were unnecessary and wasteful. No abatement was provided to the tenants for the time lost from amenities in which the tenants paid for. As far as the attached garage, Standard Parking is ridiculous and they also are bad with record keeping. There were many recent break ins to the cars. They now have made the parking monthly only. but, this is an inconvenience for residents who may have guests over considering the parking is attached to the Broperty. I have enjoyed the doormen and maintenance staffs thoroughly. They are the only consistent thing about the Broperty. Most of the neighbors stay to themselves and you can't Renuinely complain about that. but, in any business, the downfall comes from its mgmt and operations. Love the Broperty and the space. Hate the mgmt and the issues associated with it.

It's a shame the units are satisfactory because the leasing office is an absolute nightmare to work with. Caitlyn and Lindsay have NO business being in a customer focused industry and make it their goal to be as difficult and condescending to all residents. They will make you sign riders randomly that were not on the original lease, as if we have a choice given we currently live there and as are forced to sign unless we want to move? It's the most bs "dog friendly" building, making you walk through weird back hallways, using a tiny tunnel That's WAY too small for more than one dogs all the way down from the front entrance, will throw fines on your account without even a chance to speak with the resident to find out whats going on, we have to find our packages among the entire buildings packages on our own and they again have no liability, same as they had no liability when my dog got attacked in the tunnel that they forced us to use, when it wouldn't have been an issue using the front door like normal people and not being shamed for having a dog. I have many friends in the building who have even worse stories, one of which was pregnant and the shower pipe busted FLOODING their apartment with no compensation, and many others. It's gotten so bad that to make small talk on the elevators it's literally about how awful the leasing office is. I will say Angelica is the only one who deserves a job in this office and hopefully Draper and Kramer do an audit of their service because it's a terrible representation for them and I hope they realize that before everyone moves out because of them.