Tenant Reviews for 727 W MADISON

Great building, terrible management. I lived in this building for a year. My experience was not terrible, but definitely not great. Generally, it's a very nice building with good ammenities and the front desk staff is unparralled. However, with the COVID restrictions the price is not worth it. You are overpaying for a smaller space. Tenants do not follow COVID restrictions, and the building does little to nothing to manage it. Further, now that the building is for sale, the management team is doing everything to nickle and dime its tenants. I had to move out a month prior to my lease, and I offered the building the option to lease it early knowing they would have a difficult time renting it during the holidays/winter, and hoping to spare myself a month of rent during a challenging financial time, and they blatantly ignored me. The management doesn't communicate with each other at all. One person told me my account was settled, while another person was calling demand another half month of rent (which is was determined I did not owe). Now, they are trying to charge me $600+ in repairs. They claim that I misued my washer and dryer causing "yellowing of the door." I wash my clothes with cold water using traditional detergent, so this is most definitely a manufacturer's issue that they are trying to pawn off of me. It's a terrible management practice to take advantage of people during difficult economic times.

Beautiful building everything about this place I love it, sky lounge amazing views and relaxing atmosphere, 7th floor you can hangout out there, nice game room, indoor golf, clean new gym. Staff is very helpful anything you need talk to Olga Kallapodi very nice and knowledgeable. I'm glad I found this place to live and enjoy every minute.

Nice looking building with good amenities, however, many common spaces on the property, such as the lounge areas, are unusable in this pandemic because residents who use these areas tend not to wear masks. I have been living here since August and already have had several friends in the building get COVID-19 infected, and they are still suffering from long-haul health problems. Management should cordon off these common areas and reduce the rent if they cannot enforce masks but they use these "amenities " to jack up the rent and entice unsuspecting tenants and then shrug their shoulders when renters complain about associated health risks from those not wearing masks. 727's lease termination policy is very stringent - they require a 60-day notice and one month termination fee - so be extra careful signing up for a lease. There are better (more cost effective and safer) options in the city offering great deals right now due to the pandemic, so highly recommend checking out alternatives. Other issues: Noisy HVAC system that keeps you up at night when the heat or AC kicks in. Windows don't seal well, so you are constantly cleaning particulate matter that blows in (I live on a high floor and was surprised how polluted this part of town is-until after some research I learned this is among the most polluted neighborhoods in Chicago due to heavy traffic on nearby highways, dust and dirt from construction in the vicinity and pollution from train lines and area factories). Note about West Loop: Having moved here from Lincoln Park, the absence of green spaces in this neighborhood - it's all concrete and glass and dust and noise from nearby highways and construction from new buildings going up - is particularly jarring. This is an especially bleak part of town in the winter, as many area restaurants are operating at restricted capacity or closed due the pandemic, so take that into account when getting locked into a pricey lease at 727 West Madison - there really isn't much to do outside - or inside, due to the reckless behavior by residents who seem to enjoy shunning masks in common areas.

I am very new to this residence but the experience thus far has exceeded my expectations. Great accommodations, they made the move-in very easy, and Keri was especially helpful during the leasing process. All on top of being in a fun neighborhood.

I would recommend 727 for those looking for an all-inclusive type place to live. This is our fourth time living in a luxury style apartment building across several states and 727 has been hands-down the most comfortable place to be. The strength of this building is it's staff. We've loved working with everyone here. LaTonya at the reception desk is exactly who you want to see at the end of a long day, she's amazing. Alex and the entire maintenance crew are great, the management office is always coming up with new ways to just make your experience a little sweeter, and a shout-out to housekeeping for keeping the place pristine and welcoming, always. Location was ideal. 10 min walk to literally everywhere you'd need to be, except for the grocery stores - Whole Foods and Mariano's are right across the street. Several dog parks, Union/Ogilve train stations and the endless restaurant scene in the WL/FM area. Being the first building off the Madison exit was a treat too. The building and amenities are some of the best. We frequented the gym, grills, and dog run the most. In regards to the units themselves, they were rather insulated from neighborly noise and i'm not sure if we even turned the heat on in the winter. Only reason we moved on was to buy a place of our own.