Tenant Reviews for 727 W MADISON

I lived in 727 for 4 years. This is the best building in chicago, the amenities are great, the staff is the nicest. Megan, Kendall + team are super responsive and helpful. If I experience any issues, they are resolved within 24 hours. The studios have the best storage space. HIGHLY recommend - you won’t regret it.

This building has phenomenal amenities, amazing views, and most importantly a caring and respectful staff. The gym here is top notch and it’s refreshing to have a staff that is quick to act, caring, and genuinely cares for tenants and their well-being. The building feels very secure and the tenants are all friendly. Lastly, the elevators are fast. It makes a big difference in a 45 story building and saves loads of time compared to the normal pulley elevator mechanism great place for those looking for more than just a unit to live in, but rather a sense of community and respectfulness amongst tenants.

I stayed in 727 from 2023 through 2025 and it was the best experience. The staff is attentive and supportive, the maintenance is always timely for repairs and the building upkeep was always to standard. For anyone considering this building, I’d say you won’t be disappointed at all. The hardest part of living here was moving out (job purposes).

Having lived in this building for the past five years, I can honestly say that the staff here is one of the highlights of the experience. From the front desk team ( especially Juliet and David) to the front office and our outstanding maintenance professionals (especially Kyle), everyone is consistently professional, courteous, and committed to making this a great place to live. I want to give a special shoutout to Juliet at the front desk. She is truly exceptional. Juliet brings a warm, welcoming presence every single day. She greets residents and guests with genuine kindness, handles every task with calm efficiency, and keeps everything organized no matter how busy things get. Her attention to detail and dedication do not go unnoticed. Whether she’s managing deliveries, assisting with building logistics, or simply offering a cheerful hello, Juliet goes above and beyond. She creates a positive and professional atmosphere that makes coming home feel even better. We are incredibly fortunate to have such a great team here, and Juliet truly stands out as a shining example of what excellent service looks like

Great staff , very clean building and amazing amenities! 727 is for sure one of the best buildings in West Loop, sky lounge with beautiful views, 24/7 gym, pool and hot tub. Management on top of everything as always

In the city for the weekend for a concert and visiting a friend. The building was amazing, the staff was great, and just had an overall great experience! Would definitely stay here again next time we're in the city!

My fiancé and I toured this apartment with Chris back in April 2025. He showed us four different units, and toured the entire building with us. We were very impressed with the amenities, luxury of the building, and the friendly staff. We moved into a 1 bed 1 bath in June 2025. Our experience so far has been great. The mail is easily accessible. The gym has excellent equipment with lots of variety and weights. The pool is large and it has a jacuzzi next to it. There are more plenty of study spaces. The list goes on. It has been less than a month, but we are very happy with our choice.

Bozzuto's 727 property managers and regional manager, do not take residents' safety serious and I would not recommend 727 until there is a clear change in leadership. Sure, they do a great job providing unlimited fruit punch, fresh herbs and endless spam marketing emails that no one asked for. However, they are completely incompetent in addressing and resolving core resident safety issues and have continued to drop the ball. Instead of resolving resident safety issues, they provide endless excuses and shift blame. Further, Bozzuto's tagline: "You Spoke. We Listened" is ironic given the number of times the property manager and assistant manager have openly lied and gaslighted residents. Among the many recent incidents at this luxury building include: -Windows falling out of the building -Multiple cars stolen and broken into in 727's garage. This is the third incident I'm aware of in past year. Unknown how many other incidents there have been given the property manager's habit of lying and hiding safety issues from residents. -Muggings in 727's garage. -Homeless people sleeping in garbage rooms on resident floors and community spaces on the 7th floor. -Residents' keys being given out to the wrong people -Stolen packages -A dog in the building was violently attacked by another dog in the lobby and bled out everywhere. When we asked the property manager what was being done to address this, she first acted like she didn't know what we were talking about and then finally came around to giving us a canned answer (we have a newborn and a puppy). Three months later, we still have not received any updates. -Elevators are always broken. The property manager claims this is normal and that she understands the pain because she lives in the building too. Odd that the property manager believes that getting paid to live in the building for her job and a free apartment is the same as residents paying $40k+/year to live here... -Several apartments flooded Sad to see this iconic building fall apart under Bozzuto management. We've been here for the past 4 years and would have continued to renew if the property managers were competent in resolving the issues mentioned. Caution others to not make the same mistake as us and put too much stock in the 5 star reviews. Most are from vendors, real estate agents or friends of the property managers (for example, the review talking about the "tasty coffee bar" is from 727's coffee vendor).

The new General Manger clearly hates her job. She treats the tenants like her underlings with harsh rules and fines for pets outside the designated pet area even if for a shortest moment. We all just want to be happy. No one is complaining, so why the power trip? Management should serve us, not the other way around. Life was much happier before this manager joined. Oh, and her strict emails are full of lies.

When I lived in the building, a staff member was arrested for domestic violence with bodily harm and began living in the building . It was an explosive situation that escalated until I moved out shortly after . It was awful to ses