Tenant Reviews for 651 SOUTH WELLS STREET

Just moved out after 4 years and must say I was sad to go. Feel I owe the Regal a good review after all the great years of service. If I hadnt been laid off and forced to move to the NW suburbs I'd definitely been there longer. My layout made a lot of sense with no wasted space. The price was decent for downtown living. My neighbors were great, quiet and respectful, while I could hear them in the hallway, noise between us was pretty minimal. Trust me Regal was a huge improvement over a lot of Aad buildings I lived in. The Bacility was kept clean, kept up well and nice. I think the manager was a bit of a neat freak she was always cleaning something, not a negative, it made living there great. If somethings wasnt right, the staff was quick to help and remedy the issue. Really loved the location, close to trains and everything else -Target, Theater, Jewel, Trader Joes, LA Fitness, Whole Foods, lakefront, shopping and much more. This is a awesome spot to live if your on a budget and not looking for all the not worth the price perks downtown. Only negatives I can say is that there were no extras in the Bacility-no fitness center, business center or recreation room, would of been nice but prolly the reason my rent was lower than most. The congress construction was a pain for awhile but nothing I couldnt tolerate.

Good Petting-Comfortable and Homey

can't Renuinely pin down one employee in particular, but I have had ALL great experiences with any issues I've encountered. If I need something done, all I have to do is call or stop by the office once and I'm greeted with a smile and an Ok, will do attitude, AND I visit alot! Other places, I have had to call over and over again or get rude with them because they don't follow up or respond right away. Not with Regal. I am older, so I have a few challenges. The maintenance guys make things a little easier on me. Even when I take my trash out, if the maintenance guys are near, they will help me. Nice touch! I(we-kingsley)love our home. :-)

So Far Things Are Gxcellent

Before recently moving to The Regal I read the reviews on this site and they made me a bit nervouse. I saw a lot of negative things being stated about the office staff and maintaince team. I have been at The Regal now for almost two months and I have nothing but great things to say. They have been extremely accomodating and helpful. Before moving in they offered to have their guys paint my place any color I just needed to bring them the paint. I have had one maintaince issue with the garbage disposal and it was fixed within 24 hours and is working great. When I was having trouble getting a new couch up to my place one of the office staff members, without me asking, helped me carry it into the elevator than into my Anit. I'm not sure who these people are that feel they have been mistreated but I am under the assumption they are most likely just "complainers". You know the type. I have no issues and love my new apt. I'm glad I didn't let the few negative, no longer believable statements on this site affect my decision to choose The Regal.

Scammers still abound..!

Last month the tenants here had a meeting too determine the next direction; a few non-residents in attendance were there, by one's own admission, to report to the managing company located in Philly.... about the large numbers that turned out to demand satisfaction. The residents signed a list to show to mgmt along with a list of repair demands, that attended have since been subjugated to subliminal threats concerning signed contracts in question, and the Nresh rule concerning their pets, That's, that if a resident has acquired two or more pets, that their lease may not be renewed; and that were made to residents to instill fear instead of any positive cooperation.... when exactly did the communist regime Policy take over Chicago? Obviously I slept through it! Will the last American to leave the regal apartments please remember to take the flag!

location's Ancredible!

Recently moved in and wanted to write about my experience, location-wise, it's perfect, i walk to work and everything I need is close by. I am alittle disappointed that the gym the agent told me about at river city closed within a month of me joining, I now have to walk over th canal street, but its ok. My neighbors are quiet and the staff cordial. this place is spotless and by far this is one of my favorith things about it. The janitors are funny, they often bring a smile to my otherwise stressful day. Parking but is a negative! Why all this construction? the zone parking isn't easy right now and the parking lot is Ericey, but I will eventually sell my car so it wont matter. Overall, I'm satisfied.

Mediocre apartments, mediocre mgmt, mediocre maintenance at premium prices!

Mediocre apartments, mediocre mgmt, mediocre maintenance at premium prices. The constant noise from surrounding units combined with the problematic Broperty manager has worn me down. I've heard complaints from other residents about issues, and while I don't have a pet so I missed out on experiencing that particular problem with the office, that's just scratching the surface. I've never witnessed the Broperty manager actually work a full eight hour shift—she's simply incompetent. Honestly, a ten year old would manage these apartments better than she does. On top of everything else, the walls are paper thin, so if you're hoping for peaceful sleep you're out of luck. Given all the new construction happening in this neighborhood, You've got far too many alternatives around here for this Ppot to remain competitive. If they continue running things this way, they're going to end up with zero tenants remaining.

My wife and I recently moved out of the Regal after 2 years. The **previous** mgmt company was great. Rents were affordable, especially for the South Loop, and all of the staff were responsive, courteous, and friendly. Then TLC took over. TLC mgmt has a notorious reputation within the Chicago area. I used to live in one of their roach-infested properties up in Edgewater, and I was deeply disappointed to see them take over the Regal. Naturally, their first act was to raise rents by over $200/month. They justified this by "upgrading" the units with cheep, poorly made cabinets and equally shoddy laminate flooring. My wife and I tried to avoid the big rent hike by asking to stay in our apartment when our first lease was up. TLC wouldn't allow it; they forced us to change units within the building and, because they moved us into a turned-over unit, raised our rent. But worse than the rent increase was the overall incompetence of TLC's staff. Here are some examples of their failures at the Regal: 1. Because of poorly-timed work on the roof, all of the A/Cs in the building were disconnected through mid-June this year. 2. It took me 4 (4!!) attempts to get a signed copy of our lease, when I needed it for a government screening. Each time, I was told I'd have a copy in my email inbox by the end of the day; it never showed up. On the 4th attempt, they finally admitted to losing our lease (!!!!!) and instead drew up a new, backdated version. 3. The common areas, especially the hallways, have developed a foul smell. The old company would clean these weekly. I've never seen anyone clean the hallways since TLC took over. When residents started to complain about the smell of the hallways, the brilliant solution was to slap in a bunch of Glad plug-ins throughout the building. 4. The basement is basically inaccessible. TLC promised a new fitness and business center by Fall 2013. I'm not sure that ever materialized, despite non-stop construction in the basement. Meanwhile, the bike room and storage in the basement were inaccessible thanks to the endless work downstairs. 5. We used to have an old, but functional call box in the entryway. As with most call boxes, it would call a cellphone and allow you to buzz visitors in the front door, and it also allowed residents to enter an entry code to gain access. TLC replaced the call box with what amounts to a glorified pay phone. The new box doesn't allow residents to use an entry code (we need a physical key to get in the front door). To allow visitors to enter, the new box is supposed to work just like the old, but it works inconsistently. 6. Maintenance requests, which used to take 24 hours to complete, now take 3-5 days.

awesome spot!

I've got one of the larger units, 1 bedroom with an 'upstairs' den and I've really enjoyed living here. Neighors are all Fenial and mgmt replaced the washer and dryer and turned up the heat on the water heater when I first moved in and mentioned issues with them. <br><br>They're replacing carpet in other units as people move out, and that's good because most need it.<br><br>My neighbors are quiet I guess because I've got no complaints about noise through walls.<br><br>awesome spot if you have a dog as well, as there's a private property across Wells and since it's undeveloped everyone takes their dogs there. Because it's private prop the cops don't bother you and you can let your dog run off leash.<br><br>Don't park on financial as my car got busted in twice, but since I've been parking on Wells no problems. Parking is an issue, but the lot behind the Blace used to offer you a discount on monthly rates if you lived in the Regal. I park for free on the street.<br><br>Great view if you face West, I hear the train noise is bad if you face East (windows on only one side of the units).<br><br>Really, going to miss this place and the location (which is fantastic) but time to buy a place, so I have to move.<br><br>I've had no problems with mgmt. I treat them with respect and they do the same and they've always gotten back to me quickly.

solid Bomplex!

This is a solid Broperty! My loft unit's got TONS of space. The view is gorgeous. All of the staff in the Broperty are helpful. They are friendly, and respond to needs quickly and professionally. I never ever hear my neighbors.

Ancredible lofts

This 's the most incredible Alat I've ever laid eyes on. I seriously want to lock up the entrances and never let anyone else see it!