Tenant Reviews for 425 W SURF ST

Nice staff, wonderful location, and easy move. They had everything ready for me when I got there. The movers had an easy time accessing the service elevator. Overall an easy move which made everything less stressful.

The maintenance staff is hard-working and kind. The office staff is professional and helpful. The building is in a great location close to the lakefront and park, along with good restaurants. The space is sufficient.

Reside on Surf is the perfect building that is right on the border of Lincoln Park and Lakeview. The amenities the building offers are amazing: beautiful rooftop with a view of Navy Pier/skyline, up to date work out equipment, gorgeous lobby, and a laundry room that is up to date with debit card payment.

We moved into our apartment during the COVID pandemic. We were able to view our apartment via FaceTime before we moved in and went ahead with it. We love our building and our unit, however we feel as though communication with management/staff has not been helpful or responsive. We are still missing some information after asking for it several times and they have asked for documents several times which makes us feel that they are not going through our information thoroughly.

The management here goes above and beyond. For context- I did not end up moving into Reside on Surf due to the fact the shelter in place order has been in effect, and it made more sense financially to stay in my current building for now. The manager, Katrina was phenomenal during the apartment hunt process. I never felt pushed to make a decision while virtually touring the units with her, and she genuinely understood my wants. I know she would have told me if the unit would not have been a good fit vs. trying to quickly fill a vacant unit, which says a lot about the management here. When she did not know the answer to a question I had on the apartment (we virtually toured a similar layout of a vacant unit), she went out of her way to get the answer for me from the resident currently living there. I could also tell she actually takes the time to get to know her residents, as well as the maintenance technicians that live in the building. The units are gorgeous and if I could have toured on-site/there was not a global pandemic going on, I would have absolutely moved into Reside on Surf. Definitely understand now why there are rarely vacant units in this building.