Tenant Reviews for 160 S VIRGIL AVE

Atrocious complex, relieved to be leaving!

don't MOVE HERE. I'm convinced the people behind those other reviews prove to be either staff members, or received COMPLIMENTARY HOUSING or something, because to reside here and somehow MISS the massive cockroaches and animal waste scattered around, and occasionally even rodents inside units and still claim it's a delightful residence... (suspiciously, all the reviews prove to be spaced just 1 week apart, and coinciding with when updated mgmt took charge of the complex... and right after a WORKER PROTEST was resolved outside the structure...) The mgmt remains INCREDIBLY unresponsive. They're sluggish and don't take resident issues seriously. I've overheard them joking about me as I left the office district. Upkeep told me there's a rodent concern, and the Bop-notch solution they offer remains putting traps in your Ppot. I've witnessed (thankfully not my own) at least 2 vehicles getting stolen. Fitness center appears pleasant, but the bulbs prove to be constantly burned out and the cooling system remains off. Residing on the Virgil side means endless traffic sounds, since It's EXTREMELY NOISY. If you're still interested in the residence, visit it. Yet, check out structure #136, not the 160. 169 remains the admin office, and where showings happen. They maintain it well and keep it presentable. But the 136 remains farther away, and the conditions prove to be nowhere near as poor.

Let my inbox from the past year and a half residing here speak for itself. http://imgur.com/a/5HggA.

There is a drug dealer who lives in the building and the management team has been notified multiple upon multiple times over the past 2 years and refuses to evict this person. He has over 50 people a day coming into the “secure� garage/building. Most of his clients are tweakers. Everyone is in danger due to this tenant and management could not care at all. They take his money and he gets to do his business. It’s absolutely shameful. Someone is going to get killed due to the negligence.

I’ve been living at Violet on Virgil for 7 months and can confidently say that this apartment complex has the most sloppy, unprofessional management I have experienced as a renter. I was without internet for my first 3 weeks here because the renovation company they contract notoriously cuts the coax and telephone wires inside of the walls and just leaves the hardware in place. This means internet service providers have to send their construction crews to run new lines through the walls spanning all the floors above and below your unit. This obviously takes quite a bit of time to work out. They gave me someone else’s parking space when I moved in. I signed my lease during a free first month’s rent promotion, and they called me a few days into my free month to tell me I was late on my rent. During a parking lot power washing and re-striping project, they had us move our cars out of the garages for two days. On the second day, they called to tell me that they had towed my car and I would be responsible for the towing fees. My car had been parked on the street for 3 days at that point, so it definitely wasn’t my car that had been towed. All their paperwork just seems to be inaccurate or nonexistent. They’re replacing all the wood on the complex’s balconies right now, and did not have the foresight or consideration to plan it out well or communicate project specifics to the residents. We’ve had our outside furniture and plants inside our apartments for months. They made my neighbor bring her outdoor stuff inside 2 months ago now and they haven’t done any work at all on her balcony yet. It’s been a ridiculously unorganized and inconsiderate experience. This morning, I had to take a friend to the airport who had been visiting. We got to the garage and there was a huge black truck parked perpendicular to my car, right behind me. I couldn’t squeeze out and I couldn’t find the driver anywhere, so I went to the leasing office. I showed them the picture of the truck and they said they would try to find the owner. In the meantime, I called the towing company to get that process in motion in case they weren’t able to locate them. I remembered that they put the wrong parking space number on my towing authorization card when I moved in, so I walked back to the office to ask for a new one. Mariah looked around for the tow cards for a bit, and then told me that they were out of them. I asked if she could call the towing company in that case, because they have to authorize the tow if I don’t have the authorization card. She stared at me for a few seconds, ROLLED HER EYES, said “I guess…�, then walked to her desk. I asked her why she just rolled her eyes at me, and she chose that moment to let me know that they had found the driver and he was on his way to move the truck. I’m not clear on why she didn’t choose to lead with that information right when I came back to the office, but the fact that she rolled her eyes at me is just totally unacceptable and unprofessional behavior from an apartment management team member. There have been a few other instances that were annoying and inconvenient, but these take the cake. They are very friendly and responsive up until the moment you sign your lease, then suddenly they rarely acknowledge emails. The pictures online of this community would have you believe that it is a really nice place to live but the management team is of such poor quality and a headache to have to interact with. Anyway, here is some of my experience and feedback on this property. Hopefully it is helpful to prospective tenants.

Thank God that ------------- person left she was so rude. Walls are so thin, people are clearly constantly picking up drugs... not a good place to live for the expensive price. Feels like the projects.

This is not a place you would ever want to stay at. I've been here for three months and hated my entire stay. Every time there was a problem, it was never resolved or took forever to get resolved. I've dealt with bugs in a completely clean apartment, Washer and dryer machines not working to the point where you have to walk to the other building to get your clothes washed, 5 stolen packages In which I was instructed to "call the cops" because they would not show me any footage of what was going on, I've seen people sell drug's out of this apartment, the elevator NEVER and I mean NEVER works. Imagine carrying loads of laundry, groceries or a big case of water up flights of stairs by yourself. Fire alarms constantly go off in the middle of the night. My sink and drains would always clog, parking is ridiculous, even the parking garage is creepy and does not make you feel safe. I am a nurse staying here for a travel assignment. I will never stay here or recommend anyone to have to deal with what I've dealt with in 3 months. It's too expensive to feel like you're living in the projects. Please take my advice. I am not a difficult person at all. I was very excited to move to LA and this place made me think twice about my decision. This is a drug dealer apartment!! The neighborhood is filthy. I hate it here honestly I'm scared to get out of my car & walk to my apartment everyday. Cannot wait to leave 16 more days and I'm out and moving into a better luxury apartment. This is a mess do not move here and waste your time money and risk your health and your life .

I personally love my apartment, it's renovated the flooring is vinyl and nice and maintenance is extremely responsive ! My issues lie more with management, the main manager is very rude and constantly sending out newsletters scolding residents for putting up shades or black lives matter flags which seems just petty. My car has been broken into despite there being a gate and ive lived here two years and no one will give me the front door code . They take no responsibility for anything so when packages were stolen under their surveillance camera they literally did nothing told me they'd look and never got back to me. Currently we're not even allowed to use the facilities so I would suggest a reduction in our ridiculous rent but no sympathy or willingness to work with you as you explain a change / loss if income due to the international pandemic . The previous manager casey was very understanding and personable and worked with me even on my application in, this new manager is on a power trip and picks and chooses which emails to answer . She is sure to send a newsletter out daily but can't respond when I complain of laundry services , the fact that there are tiles missing in the ceiling seems like a scene out of the grudge, I actually stayed and watched and realized half the washers aren't actually even distributing water to wash the clothes and wasted about 10$ having to redo all these clothes which apparently wasn't worth a response to either . There are roaches in the garage and laundry room, never seen one in my apartment but I mean if they're there they're probably in the building , and how disgusting is it as you clean your 20$ laundry load and see a roach the size of a golf ball run across your feet ? Besides this neighborhood is sketchy and heavy homeless population surrounding . But that's LA for ya

Living here was a nightmare. They're more focused on bringing in new residents than they are with the current residents. When I sent in my notice to leave the new manager Kendrick called me within the hour. Even after our conversation I decided to move out and it took him two weeks to send me the move out information, and I had to ask for it multiple times. Also, Ashly sent out a notice that the pool was opening up, I let her know I was an at risk person and needed the area around my balcony kept clear so I wouldn't get sick. She told me, I'm sorry you're unhappy and literally did nothing. She actually does not value the life of the residents. I lived by the pool, it was loud all day during the weekends and after school/work got out on the weekdays, until it was shut down for maintenance for three months pre-COVID. During COVID, management decided to continue pool renovations from 7 am to 5 pm during lockdown quarantine for all the residents to listen to. Not only that but they were bringing in extra workers into the building when it wasn't necessary causing the residents unnecessary exposure to COVID. Other residents would leave trash outside their door in the hallway or leave trash in the trash room instead of using the garbage chute. The backside of the building always has trash dumped on the sidewalk and an Andy gump, it was there the whole time I lived there. The neighborhood that surrounds it is also covered in trash and most of the the sidewalks have dog excrement. I was followed by a white truck in the neighborhood multiple times during my walks in the afternoon. The laundry rooms were often dirty with multiple machines broken. The machine that loads your laundry card has been broken for over a year, you have to go a building over to reload the card. In addition, the laundry machines in the other building are set at a lower cost per load. There was a situation with fleas when I moved in and people were getting fleas when they walked between the two buildings to put money on their laundry cards or go to the gym. At one point the maintenance men tried to enter my apartment without a notice. I denied them, then they left a notice on my door of maintenance. I notified management. Management then told me that there was no maintenance request and not to let anyone into my apartment. It was very strange. Overall I had a negative experience here and wouldn't recommend it to anyone.

Very poor management. Packages frequently missing and amenities rundown or not working at all. Studio apartments house families of four plus. Frequent and unnecessary apartment inspections without notice. Some doors do not open at all, making it a fire hazard and the rest open easily without a key, making it prime for theft.

READ BEFORE YOU SLEEP! I really really wish I would've paid attention to the reviews on this place before signing a lease here! Yes, the property on the outside looks nice and Yes, the leasing agents will sell you a dream but once you begin to live here is when everything will start to unravel.... Where do I begin. I started in one unit that was filled with roaches and rats daily! The infrastructure in the walls here have so many open holes that all the rats dig through the walls from apartment to apartment. YES! Rats live in the walls Everywhere in both buildings! So when I had enough in my first unit and went to another it was even WORSE! Even more Rats and tons of ANTS! YEs they will schedule an Orkin man to visit to put a bandage on the problem but the Orkin can't fix the walls. Orkin sparks and then all the bugs come back, they ALWAYS come back! I've used mouse traps, ant spray, traps, the whole nine yard and nothing works here.They put a fence on the holes on the walls which are hidden behind your stove and behind drawers in your kitchen but all the mice do dig under them and make new holes. So far I've killed over 10 mice (never seen a mouse before in my life before living here and almost had a heart attack the first time I saw one) and hundreds of ants! Their excuse for the ants is that "it's just summertime". I've never lived in a unit with so many pests. For the price that we pay it doesn't make any sense. Don't get captivated by the covered utilities, this place is a wreck and if they don't fix the infrastructure and these old walls this place will continue to have rodent issues. I have to leave a spider in my room just so it can help me kill all of the pests in this unit. By the way, yes, poop is everywhere here, this place is disgusting. I'm counting down the days for my lease to end and will never look back at this place. Hopefully this is fair warning and for you to live at this property at your own risk! I've seen every single person on my hallway move out and I'm definitely not surprised why. This place is poorly managed, I've seen 3 different property managers in less than a year. Not only do you have to deal with rodents but you also have to deal with a mismanaged packaging system. I've seen countless people lose their packages as well as have lost many packages here because the mailman leave them on the open floor for anyone to grab. I've had someone break into my car and steal all of my items out of it and security is good for NOTHING! They walk around doing nothing all night long. Most of the time they're sitting down hiding out on their phones scrolling through instagram but they definitely AREN'T securing the property!!!