Tenant Reviews for 627 N ROSSMORE AVE

I was lucky enough to move here right before the pandemic started, and I ended up spending nearly all of 2020 at home in this building. Honestly, moving to Madison Hancock Park was my big (and arguably only) win of the year. I absolutely love the location; I’ve taken the most beautiful walks around Hancock Park, and the building could not be a more convenient walking distance to shops on Melrose and Larchmont Village. Stephanie is an amazing property manager, and creates a super welcoming environment. And the service supervisor Edwin is the kindest and most helpful person imaginable for keeping everything in working condition. No place is perfect (for example, the walls are a bit thin for sound purposes), but it’s a supremely comfortable and beautiful space. Overall, this is the first apartment I’ve moved to where I knew I wanted to stay here as long as possible.

We have lived here more than a decade, which should tell you something right there. But I am only submitting a review for the first time now because there has been a notable improvement in management over the past year. Stephanie in the front office is a dream: responsive, follows through, friendly, sensible. Edwin who handles maintenance is the same. We recently moved to a new apartment inside the Madison, and they both were great. Ditto over the summer, when the (since demolished) property next door became a nuisance. A++

The biggest highlight of my 2020 was moving into Madison Hancock Park. I cannot stop raving about my apartment and the community, and it's largely thanks to how amazing management has been from day 1. They are an absolute pleasure and are incredible at tending to their residents needs. They've also gone above & beyond to make us all feel safe during the pandemic. Definitely lucked out finding this place.

The Madison has been the only place that has felt like home. Before living here, I never stayed anywhere for long. Now I am dreading the day it comes time to leave! I always feel safe, secure, and welcome. All of the residents are wonderful and respect the building's common areas as extended parts of their home. Kate is beyond exceptional in my book. She has gone above and beyond to make our lives happy here. She does her job with pride and it shows. She is always bubbly, polite, and willing to help to the best of her abilities. She brings the community together with resident activities and is planning neighborhood watch meetups soon. Having management live on site is also an added perk. She is always there when we need her! Armando, the maintenance manager, is amazing. I never worry when something needs done in my unit. I can trust him to enter my apartment without me being home and my pets love him and welcome him. He fixes everything right the first time and has no problem doing all of the mundane tasks I may ask of him. For being the only maintenance person on staff, he manages to keep everything up and running as if he had a full staff!

I have lived at The Madison for three years now and have been very pleased with the facility and staff thus far. In recent months, I have taken notice of a marked increase in attentiveness from the new building manager, Kate, and Super, Armando. Both have really gone out of their way to make my life easier, be it hanging framed artwork in my apartment or finding me a space to park my extra car during the holidays. The gym has been updated with new treadmills, and the pool is always sparkling! Aside from a few security issues (several garage break-ins, which have been recurring since my move in and which Kate has been particularly excellent about addressing), the building is extremely safe with friendly, polite neighbors (mostly couples, and a few small children).

This is a beautiful building. What appealed to us the most was that it is pet friendly, has secured parking, a pool and a gym. Also, it is walking distance to so many things! Most outstanding was the reception of the manager when we originally toured the property. Kate was very congenial, engaging and once we signed the lease went above and beyond to make sure we were happy. It's comforting to know that there is such responsible and reliable staff looking out of you.

I have lived here for several months. I have to say they switched managers, and the new manager is just not up to par compared to Christina. I loved her and moved here in part because she was so attentive. I miss her dearly.

I've been living here exactly three years and the first year was rocky, but these past two years have been exceptional. The old manager from two years ago, Betsy was below standards. Since her tenure, Cristina has been perfection -- she cared about the residents and provided a security guard, delivered packages to our doors, negotiated better lease terms and upgraded our gym and pool area. Kate is our latest manager and she is nothing short of SIX STARS -- EXCEPTIONAL! I moved into a two bedroom and she has made quick repairs for a clogged toilet, door stop, ordered and installed a dishwater part and delivers packages to my door or sends an email notification! In addition she completely WOWED us when she fed our himalayan cat 3x in one week and we returned from our trip and it was the first time Penny (cat) was pretty happy and well adjusted. We had cat sitters in the past. I'm so blessed!!!

I've lived at the Madison Hancock Park for over a year now. The building is quiet, clean and safe. The manager is the best manager I've ever experienced. Things are fixed quickly and packages are delivered to your door or you can swing by the manager's office to pick them up. She safely stores them in her office. The gym has a tv with a full sports package - SO great when you're not motivated to work out. The grounds are quite lovely, especially the terrace area. The location is great as well! The Larchmont Farmers Market is just a few blocks away on Sundays, quite a few good places to eat nearby as well, and The Grove is less than 10 minutes away. I highly recommend living here. :)

Looking throughout Los Angeles to find someplace to live is daunting. While there are a lot of choices there are a lot of limitations. We were so glad to find a smaller welcoming community after living in what is said to be the largest apartment complex in the United States. The Madison is safe, clean, kept up well and inviting. Our parking is safe, clean and gated. While we live on a highly used street (Rossmore) we never hear the traffic that passes by. We are on the side overlooking the private pool area. Our location is perfect for getting around Los Angeles. 25 minutes to LAX, 20 minutes to Burbank.The grounds are kept up and the facilities such as the gym were just upgraded - though they were great before. And while there will occasionally be a need for maintenance the property management and the staff reacts promptly and courteously. They even keep doggie snacks in the office because there seem to be at least one dog per family here. Our lease is coming up soon and we plan to renew. A sure recommendation!