627 N ROSSMORE AVE, Los Angeles, CA, 90004

I was lucky enough to move here right before the pandemic started, and I ended up spending nearly all of 2020 at home in this building. Honestly, moving to Madison Hancock Park was my big (and arguably only) win of the year. I absolutely love the location; I’ve taken the most beautiful walks around Hancock Park, and the building could not be a more convenient walking distance to shops on Melrose and Larchmont Village. Stephanie is an amazing property manager, and creates a super welcoming environment. And the service supervisor Edwin is the kindest and most helpful person imaginable for keeping everything in working condition. No place is perfect (for example, the walls are a bit thin for sound purposes), but it’s a supremely comfortable and beautiful space. Overall, this is the first apartment I’ve moved to where I knew I wanted to stay here as long as possible.

We have lived here more than a decade, which should tell you something right there. But I am only submitting a review for the first time now because there has been a notable improvement in management over the past year. Stephanie in the front office is a dream: responsive, follows through, friendly, sensible. Edwin who handles maintenance is the same. We recently moved to a new apartment inside the Madison, and they both were great. Ditto over the summer, when the (since demolished) property next door became a nuisance. A++

The biggest highlight of my 2020 was moving into Madison Hancock Park. I cannot stop raving about my apartment and the community, and it's largely thanks to how amazing management has been from day 1. They are an absolute pleasure and are incredible at tending to their residents needs. They've also gone above & beyond to make us all feel safe during the pandemic. Definitely lucked out finding this place.

The Madison has been the only place that has felt like home. Before living here, I never stayed anywhere for long. Now I am dreading the day it comes time to leave! I always feel safe, secure, and welcome. All of the residents are wonderful and respect the building's common areas as extended parts of their home. Kate is beyond exceptional in my book. She has gone above and beyond to make our lives happy here. She does her job with pride and it shows. She is always bubbly, polite, and willing to help to the best of her abilities. She brings the community together with resident activities and is planning neighborhood watch meetups soon. Having management live on site is also an added perk. She is always there when we need her! Armando, the maintenance manager, is amazing. I never worry when something needs done in my unit. I can trust him to enter my apartment without me being home and my pets love him and welcome him. He fixes everything right the first time and has no problem doing all of the mundane tasks I may ask of him. For being the only maintenance person on staff, he manages to keep everything up and running as if he had a full staff!

I have lived at The Madison for three years now and have been very pleased with the facility and staff thus far. In recent months, I have taken notice of a marked increase in attentiveness from the new building manager, Kate, and Super, Armando. Both have really gone out of their way to make my life easier, be it hanging framed artwork in my apartment or finding me a space to park my extra car during the holidays. The gym has been updated with new treadmills, and the pool is always sparkling! Aside from a few security issues (several garage break-ins, which have been recurring since my move in and which Kate has been particularly excellent about addressing), the building is extremely safe with friendly, polite neighbors (mostly couples, and a few small children).