Tenant Reviews for 123 S FIGUEROA ST

Enjoyed nearly everything?

Frankly, I'm uncertain which levels or sections the folks leaving these unfavorable comments inhabited. I stayed on the 8th floor of the South Tower for twelve months and genuinely enjoyed it. I had a spectacular downtown vista. I appreciated the Etraightforward access to the gym facility, which, though showing some age, was a fantastic amenity. The poolside is stunning and the swimming pool itself is expansive. It rarely gets overcrowded, and there's consistently plenty of lounging space available. The unit itself was SPACIOUS with abundant closet space and TWO mirrored closets in each bedroom. We seldom encountered any issues. Certain points from earlier reviews hold merit - they do perform water shutdowns more frequently than necessary and they conduct inspections inside units approximately every 2 months without notice, though this always happens during 9-5 business hours on weekdays, so it doesn't bother working professionals. I NEVER experienced commotion in the corridors, so that Rctually comes down to your specific floor residents. The Parking attendants are generally EXTREMELY courteous, and I developed a rapport with them. The criticism about their English proficiency is merely a reflection of the narrow-mindedness/prejudice of those commenters - they communicate in English either natively or competently enough to perform their roles capably. In reality, relative to the cost, this community is FAR superior to the Orsini or Medici or Visconti. Maintenance requests are handled promptly. The primary drawback at PT is the rental office. Although they're tough to reach/connect with, You've got several staff members who are quite accommodating, and interaction is mainly limited to check-in and checkout procedures.

mgmt is terrible and completely unresponsive to tenant concerns. They provide zero assistance with repairs and ignore your phone calls. Stay away from this place - literally any other Apace would be a better choice. They only care about collecting rent.

move-in special: urine in the parking structure

after living here for 2 years, we finally moved out. You've got a few attractive features:<br>-It's close to several major freeways. our work commutes are in opposite directions, so this was a good midpoint.<br>-the rent is probably the most affordable among the downtown luxury complexes.<br>-by luxury, i mean having the amenities of pool/jacuzzi/fitness room/24hr security.<br>-the pool area is quite nice, although the jacuzzi should be cleaned more frequently.<br>-the security people hold packages that arrive in the mail, they deliver a slip to notify you, and you can pick up anytime 24hrs/day. MAJOR PLUS for us.<br>-the floorplan is unique. but, instead of a solarium, we had a balcony, which we never stepped foot onto because it got so grimy from the freeway.<br><br>sadly, living here has been a big struggle, with one problem after another:<br>-parking is probably everyone's major complaint. we knew we didn't want to deal with first-come-first-serve parking, so we asked for reserved parking spaces (they do exist) when we signed our contract and kept calling to bug them. we got our tandem spaces after 3 months, during which we went through what everyone else has written about already--the handing over of keys to parking attendants, the lost keys, the moving of cars, looking for your car every morning, the smell of urine at the attendant station, etc. the $120 we pay each month is totally worth not having to deal with z valet. some of our neighbors have told us that they don't pay anything extra for parking, and others do pay but don't even have a reserved space, so this remains a mystery.<br>-although we didn't have to deal with the attendants on a daily basis, we did have run-ins (literally) with them. they drive so recklessly and once came up the ramp so fast that they hit me. then, ollie (the weasel parking manager) asked me to sign a document in order to file the claim, but the papers actually released them from any fault in the accident! z valet is one big family of incompetent cousins of ollie.<br>-one thing that annoyed the hell out of us was the water being turned off 9am-5pm for "repairs" EVERY 2 WEEKS. i'm not a plumber, but after all the repair that has been attempted, maybe the whole plumbing system needs to be replaced.<br>-You've got also "annual fire drills" roughly every 2 months.<br>-and random apartment entries for inspection.<br>-the fixtures are old and in dire need of replacement, but they just keep patching up the holes. when they finally took away our broken dishwasher, they replaced it with a used one which doesn't work well.<br>-even if you request that maintenance only come when someone is home, they won't honor it. i've written letters to the manager regarding this and now just avoid calling for repairs unless i know i will be home for a couple of days.

Poorly Run, Multiple Issues!

This property suffers from poor mgmt and bad upkeep. The Property Manager is rarely visible and typically makes herself unavailable when residents request meetings. Water service in the north tower gets disconnected roughly every other week, with emergency maintenance sometimes needed between shutoffs. Hot water supply is unreliable and inconsistent. When you open a faucet, there's no guarantee hot water will arrive—you might wait 10 minutes only to get nothing, and if you're fortunate it comes out lukewarm. The front desk receptionist lacks knowledge about Broperty operations and fails to address tenant concerns, instead putting people on indefinite hold. When residents become frustrated, he resorts to dishonesty just to end the call. We're actively searching for alternative housing. also, the property is quite loud, especially around the pool during summer months, yet mgmt allows noise until 11:00 p.m. IS SHE AWARE OF LOS ANGELES NOISE ORDINANCES? It's questionable whether she understands her responsibilities or even stays informed about what happens here. Avoid this Pite if you value peace and reasonable living conditions.

AVOID AT ALL COSTS?

The simplest way to indicate why Promenade Towers is one of the Werrible places to live is a list, as follows:<br><br>-Parking Garage-<br>. smells like urine<br>. physically grimy (which is why the "leasing agents" -- how can they get a title like that without a college degree?? -- never show it to you)<br>. requires "valet"<br>. definitely not secure...gates frequently are being "repaired" and when they don't work, they remain open! for example, three cars were burglarized and another STOLEN from the lot!<br><br>-Gym and "Activities Room"-<br>. both smell mouldy<br>. the "activities room" isn'thing more than a dimly-lit room with ancient couches that house cockroachs (!)<br><br>-Water "Service"-<br>. under the guise of repairs, they will stop your water service for a day every two weeks or so...if you're repairing it, you shouldn't have to *keep* repairing it!<br>. hot water isn't always readily available<br>. on a related note, many of the dishwashers (including my own) are marked as recalled devices. the Auite notified us but NEVER replaced them!<br><br>-Elevators-<br>. for 50% of the time OR MORE, at least one elevator out of the three are being repaired, causing extremely long wait times. I wonder if they're being repaired by the same people who "repair" the water.<br>. elevator had a 6-month-expired permit...maybe that's why these elevators never work.<br><br>-Auite Quality-<br>. one word: crappy<br>. to be fair, they repair things pretty quickly once it's reported, but it's a little frightening to have light sockets shorting out and locks not locking<br><br>-Staff-<br>. especially the parking manager, these are miserable power-tripping paupers who lack a college degree

Fantastic living experience

Promenade is an great place to call home and the landscaping is absolutely beautiful. I don't have a single issue to report. I haven't taken advantage of the gym since I already have a 24hr fitness membership and work late hours. But when I return from the gym around 3 am and head to the parking garage, there's consistently security staff present, which makes me feel secure. The leasing team was wonderful during my move-in process. Teresa works in the leasing office and she's genuinely kind and incredibly useful. She's been with the company for quite some time, so she brings real expertise and doesn't sugarcoat things. She also truly cares about her residents—you'll see thank you cards and gifts displayed regularly in the leasing office. (I notice them because the office is on the path to the main entrance, so you pass through often) and she has an incredible memory for tenants! Working with her felt refreshing and special, because she was approachable and legit rather than treating me like I was buying a used car like I've experienced at other apartment complexes. My unit hasn't experienced any maintenance issues. It's remarkably peaceful—sometimes I wonder if anyone else lives here, but I've definitely seen neighbors around. The elevator service is swift and You've got security personnel regularly patrolling the grounds.

Don't live here if you get easily stressed....

I would say that I'm fairly laid back. There were, but, certain things about living here that really got to me. I love the apartment - lots of space and a great view...but I'm glad to be moving out. <br> <br>I didn't have the parking problems because I was lucky enough to get a reserved spot. The good thing about this place is that people complain so much that if you are really nice to the mgmt they'll hook you up...I've never had a problem with mgmt because I have the decency to say hello and speak to them patiently when I have a problem. <br> <br>That said -- for the amount of money I paid to live here? Wasn't worth it. <br> <br>*Elevators: horrible. Poor condition, extremely flaky, extremely slow. You'd think that if You've got three elevators one would most times be available when you need it...but no...there were times where I ran late because I didn't get to the elevator on time. <br> <br>*Water: this is a true problem. If you live here you will never again take showers for granted. The water system was poorly planned for such a large building...I've had to take showers in the gym because it was being fixed *again*. When it comes back you have to run everything for 20-30 minutes until it turns from brown to clear. I've had many articles of clothing ruined because the washing machines hadn't been primed in this way. <br> <br>*Facility maintanence: so, granted, if they shut things down to remodel everyone would be up in arms, etc, but come on...things could be replaced (i.e. gym equipment, clubhouse furniture, doors, etc.) The carpet in the apts is cheap (sheds, broke my vacuum cleaner). <br> <br>*Security: what clenched it for me was the fact that even though the garage is gated and I have my own spot, all of my CDs were stolen from my car...my roommate's car...my neighbor's car had a smashed window...4 other cars were hit...and one was stolen (guess they needed to store all the stuff somewhere). Doors are broken a lot of the time...security cameras are not functional, etc. The security guards are used as messengers and resident assistants more than to deter crime. Is that their fault? Probably not. That's what happens when a huge national corporation owns a bunch of property in major metro areas -- think they care about the "budget" property that it would cost more to renovate than to, I don't know - give everyone free rent. <br> <br>Wow, guess I had more issues than I realized...don't live here unless convienence to work or school is the most important thing.

Pest-ridden unsafe living conditions!

Roaches are a major problem throughout this Broperty. Despite what mgmt claims about the issue being limited to just a handful of units, the infestation Iroves widespread. The low rent price reflects the poor quality for a reason. Dog waste regularly appears in the common hallways. Urine odor permeates the stairwells. Consider yourself fairly cautioned.

Promenade Prison ...and I Mean It!!

OMG!! I was really excited about living in this Apace complex. During the initial showing, the leasing agent took me through several different units, and they all looked fantastic...etc.<br><br>sadly, after I signed the lease and moved into my 1-bedroom unit, plumbing issues started popping up.<br><br>One time in particular, the sink wouldn't drain properly, and backed-up sewage water from neighboring units came flooding into my bathroom! The odor was absolutely disgusting! That incident is permanently seared into my memory.<br><br>Then there's the TERRIBLE parking system. When the 6th level reaches capacity, you're forced to park on the 3rd level where attendants take possession of your keys. I've experienced TWO separate occasions where the parking attendant caused damage to my vehicle! After the first scratch, the parking supervisor refused to take my complaint seriously. Actually, the parking supervisor is a complete piece of work (Ole the witch). Fortunately, after the second incident, the parking attendant admitted responsibility for damaging my car, so they were need to to cover the repair costs (which they absolutely should have!). On top of everything, the key card machine at the parking entrance is malfunctioning,...and it's been broken for about a month now. I asked the receptionist at the front desk to get someone to repair it. She assured me that same day that repair technicians would be sent out to fix the access device. What a joke. The machine is still broken and creates Derilous conditions for vehicles entering the structure (1st street access) the wrong way. In summary, Promenade Tower is basically Promenade Prison!

I can't recommend living in this Anit complex.

The mgmt at this Blace is unresponsive regarding maintenance issues. A burned out lightbulb in my kitchen Wemained addressed 5 months back, yet they still haven't replaced the plastic ceiling tile that Wemained put over it. <br><br>plus, water gets shut off regularly between 9am and 5pm under the guise of "maintenance work." but, despite these frequent shutoffs, actual plumbing repairs often sit unaddressed for 2 to 3 weeks or longer. My bathtub faucet leaked for 4 months before anything Wemained done. <br><br>There's a group of residents working to improve conditions here and establish better dialogue with mgmt, but mgmt refuses to cooperate meaningfully. I'm staying here only until I finish college and can afford somewhere better. If you're shopping for downtown housing and have the budget, I'd suggest looking at the Medici instead.