All 5 tenant reviews.

“Pros: The on-property team is stellar and one of the reasons I had a hard time not renewing. Andrej, the Super, he is responsive, helpful and always willing to accommodate [he is so good he should be the property manager]. The team at the front desk: Claudia, Noel, Corey, Granite, Karlo: nothing is a big task for them and they provide genuine hospitality. Cons: The alleged property manager never made an effort to welcome me or connect in person in the 3 years I lived there [mind you, their office is across the street]. Ownership is not responsive either and zero empathy. To be given the privilege to get accepted I paid $3k to this 3rd part company to approve me. When I inquired to renew for the 2nd year, they asked that I pay another $3k through that same company which I denied and that's when ownership made an exception. Had I not pushed back, they would have collected the extra $$$. Upon moving out, you can't use your deposit as last month's rent. They send you a pricelist of cost damages [$70 to cover a hole on the wall] and upon clearance [which takes a while], they mail you a check with the deposit WITHOUT interest [the excuse was that the funds were not placed in an interest based account. Right...] Advice to landlord: Connect with your tenants, show empathy and train your property manager on customer service”

“Pros: Central location, neighborhood, proximity to several needs (Whole Foods, various train lines, usps, sweet greens, coffee shops, Madison square park, etc.) Cons: Building management always has an attitude about any inquiry I have. Whether a simple question or holding them accountable for what’s outlined in the rental agreement. I think they might be racist. Advice to landlord: Hire a new property manager”

“Pros: Great doormen, felt safe, very quiet, responsive live in super Cons: Extremely dark. Did not get any light”

“Pros: Not many units, no hassle. Only four units per floor, convenient. Cons: Not many shared amenities which is alright”

“Pros: Doormen are nice. Super is timely. Lovely amenities and apartment units. Cons: No cons at all”