All 13 tenant reviews.

“Pros: The building is wonderful. Clean, no issues with pests, attentive staff, nice lobby, spacious rooms. Cons: Not the most helpful/responsive management, 8th avenue can be a bit loud/chaotic to live up against Advice to landlord: Nothing—great experience overall”

“Pros: Overall a great building. Everyone working in the building (doormen, super and porters) are amazing. Cons: AC could be better. Advice to landlord: N/A”

“Pros: Clean, well-maintained. Super Miguel really cares and is very responsive when issues come up. Currently doing construction on lobby and facade to upgrade. I've never seen a rat or cockroach in 3 years of living here. Cons: Heat / air systems in some units are old and don't work well. Not enough laundry machines for all the residents in the building + 2 adjacent buildings.”

“Pros: Great apartment! Management is attentive. No issues. Cons: Occasionally cockroaches, but exterminator came quickly.”

“Pros: Good location, building staff are mostly responsive Cons: Management is horribly rude and unresponsive Advice to landlord: Get a new management company”

“Pros: Super and maintenance workers are great. As is the concierge. Cons: The management company is completely unresponsive and difficult to even get a hold off. Problems in the apartment persists for years. The management leaves it all up to the super which is completely unfair instead of actually fixing the problem Advice to landlord: Respond to your tenants. Send the correct professionals to deal which each issue.”

“Unit 9E Pros: Generous sized apartments. Nice views of ESB in apartments facing 8th ave. Helpful staff. Very convenient location. Cons: Extremely loud due to facing 8th ave. Surrounding blocks are not so nice.”

“Pros: Nice Location and large units Cons: AWFUL TERRIBLE HORRIBLE Management company, impossible to get ahold of. Building staff is unprofessional and rude. Limited laundry room, always have to wait. Advice to landlord: Get a better property management team. Nelly sucks.”

“Pros: Central Small number of units Cons: Where to start! Doorman sleeps on the job or doesn’t turn up. (FYI the entrance door opens automatically) so yeah, feeling super secure! On site Super is lazy. (You may get a response 48 hours after contacting him, if you’re lucky) Roaches and mice galore and no exterminator. The list is endless Advice to landlord: There is no point offering advice, we’ve done this directly and they do not respond or do anything.”

“Pros: Doormen were nice Cons: Management is horrendous. Mouse and bed bug issues.”

“Pros: Rent stabilized, decent location, good elementary school Cons: The building manager, the management company and the super are unbearable Advice to landlord: Find another line of work because you are terrible at property management”

“Pros: Kind and helpful staff, perfect location in Chelsea near a few subways, clean common areas, quiet neighbors, minimal street noise even though my bedroom window faced 8th Avenue Cons: We saw a mouse once or twice but swift action was taken, the management company is very responsible Advice to landlord: Thank you for such a lovely three years! I miss living here!”

“Pros: Building Super lives next door and is responsive. Some of the doormen are very sweet. Views from top floor apartments are great. Cons: Building management is IMPOSSIBLE to get in touch with. Hot water turns brown sometimes. AC units are VERY loud. Heat does not turn on unless outside temp below 53 (I think NYC states it has to below 55...) Some doormen don’t do their job (do not ask guests to sign in, do not call your apt before letting guest up). My friends bike got stolen out of the lobby while the doorman was sitting right there... Wall between my bedroom and my neighbor is VERY thin, can hear everything. Advice to landlord: Pick up your phone, respond to emails”