All 51 tenant reviews.

“I want to take a moment to recognize Jesus, who works in my building. He has consistently gone above and beyond to make sure residents feel comfortable and cared for. He’s professional, attentive, and always willing to lend a hand when something comes up. His presence makes a real difference in the building, and I truly appreciate the effort and positivity he brings every day. Thank you, Jesus, for the outstanding service.”

“The resident manager, Marty, takes care of residents to make living here super comfortable. Marty makes sure to answer any questions asap and goes above and beyond to help residents feel at home. Marty, thank you for being such a great manager here! We all appreciate you big time.”

“Ever since these new people took over the building the elevators stay out of service. Today I had to walk down over 15 flights of stairs with my dog. They are also calling the building by a different name instead of The Victory a calling it Hudson landing, which sounds stupid if you ask me. There are leasing agents living in the building as well. They are wasting money on stupid bright signage in the main lobby window. If they want to do something they need to fix the elevators, fix the laundry room, have an outside space for tenants with dogs, give the workers a raise. Matter of fact just update the whole building.”

“Unit 4B Pros: - Building has a nice gym and amazing pickleball court that I often use - Rooftop is great - Apartments are spacious and maintenance quickly responds to requests - Best water pressure I have ever felt in my life (no lie) Cons: - Some of the doormen are standoffish, but some are fantastic - Rooftop is closed for 6 months out of the year, while some buildings keep them open even in winter.”

“Pros: Very responsive management Cons: Older units, slow elevators”

“Pros: Amenities and nice doorman Cons: noise level on lower floors Advice to landlord: n/a”

“Pros: Great amenities, views Cons: No cons, really happy with the building so far Advice to landlord: -”

“Pros: - Apartment size was decent - Doorman and building staff were friendly and helpful Cons: - Heater and AC were unreliable, had to request repairs 3 times over a single year - The windows are not soundproof at all, traffic noise outside is loud and often nonstop at busy hours (rush hour, weekends, etc.) — this seemed to be an issue for all units even on highest floors - Plumbing has issues, sinks and dishwasher were often backed up and flooding - Access to gym, lounges, and rooftop cost $450/year — gym is very small and has no AC - Overpriced for the quality of the units and building”

“RENTERS BEWARE! The elevator service in the building sucks! We haven't had all 4 elevators working at the same time in MONTHS. It takes weeks to get them repaired and there is never any communication from management. Many times there are only 2 working, and there's been times where only 1 works. Back in July there was a Friday where all 4 elevators were down for an extended period of time and people were either trapped in their apartments or waiting in the lobby for hours. It's not only unsafe it creates an emergency situation for our elderly and mobility challenged residents. It's not uncommon to have to wait up to 10 minutes for an elevator. The fact that this is a "Luxury" rental building with studios starting in the $4,000's, one bedroom's in the $5,000's and 2 Bedrooms in the $7000's is insane. DO NOT RENT HERE!!”

“Pros: The heat in the unit works great. Cons: The unit was not cleaned prior to our move in date, despite having plenty of time to have done so. The unit has a roach issue (approx 8 roaches a day are sighted, so I don't even want to think about how many are around that I don't see). There's also a construction site on the opposite corner that tends to make loud jackhammering noise at ~11pm-12am.”

“Pros: Big units, doormen were friendly professional and helpful, views, maintenance team was quick to respond Cons: Street noise is endless at the intersection of port authority and Lincoln tunnel. Advice to landlord: More frequent window washing”

“Pros: Our stay was good in every regard except for flooding and management Cons: Flooding and management made the building horrible. Management was unresponsive and our room/bathrooms flooded 3 to 4 times. Destroyed some of my electronics. Advice to landlord: Be more responsive”

“Pros: Close to subway and times square. Very central location. High rise building and some friendly doorman. Cons: Very noisy during peak hours. We lived on a high floor apartment but it was still noisy Advice to landlord: Improve sound isolation from the outside”

“Pros: Doormen/concierges are amazing and super helpful, building has good heat, the apartments get a lot of sunlight. Cons: The leasing office is super unresponsive, e.g. trying to get them to respond any request requires a long of time and effort. Apartments don't have washer and dryer in-unit and the laundry room is filthy and full of broken machines. The quality of maintenance has gone down a lot in the past year! When we file a ticket to have something fixed, it takes days and usually they don't fix it in the first visit. Advice to landlord: Improve the leasing office. Having to deal with them is a nightmare.”

“Pros: Nice building, good amenities, 24/7 front desk Cons: Management is slow to respond to any request.”

“Pros: - Decent amenities - Kind doormen - Great waste management Cons: - Management office is worst I've ever seen - Located right next to the Lincoln tunnel, Friday's traffic is incredibly high - Noise levels are excessive: too much construction going on and distance from the - West Side Highway Advice to landlord: - Make sure there is better window noise insulation - Windows leak in high rain days - Management office is slow, outstandingly bad with customer service”

“Pros: Location, lots of parks Cons: Constantly not working elevators, lost packages and not taking any responsibility for it, management selectively responds on requests. Bad kitchen appliances, sink is not deep enough, water splashes back all the time, everything is made from the cheapest materials. Water tastes horrible, everyone order bottle water. Never seen disinfecting anything in common space, removed all the mask signs during pandemic and never put them back. Laundry room is not well maintained, lots of machines not working, and always dirty. They never told us that there is a leasing office in the building, found out accidentally after a year of living here. They never explained the calculation of 4.21a tax increase, just said “believe me, it’s correct”. Seriously?! Also, the strike is coming, and nothing is going to work in April, we are supposed to keep garbage! We didn’t sign up for this “service”! Advice to landlord: The worst management, try to improve in every way! Pay your employee, so they don’t strike!!!”

“Pros: Clean, some doormen are nice. Cons: Elevators are unreliable, management is absent. We allegedly have access to a bike room but when I inquire no one is able to give me a straight answer. I had an issue with my deposit and first months rent as they were holding them both and not applying them to our account and no one would email me back. I had to leave a nasty comment on one of their business pages to get any help. Also, with COVID they simply aren’t doing enough. They only enforce masks if another resident complains which puts an unnecessary burden on us. Advice to landlord: Fire Fetner. Get a better management company.”

“Pros: We honestly really liked living here. Our apartment was relatively newly renovated, closet space was good, maintenance was responsive, and we lived on a good, quiet floor. Rent raises were reasonable. We have a daughter and loved the downstairs outdoor space. On a hot day, staff provided popsicles and set up a sprinkler. Overall, it was a well run building compared to our experiences with others. Cons: Laundry situation was less than ideal. Location could be a bit sketchy from time to time... particularly during covid lockdown. I heard other floors weren't quite as good as ours in terms of quiet.”

“Pros: Its clean and the lounge is nice Cons: Resident Manager is cheap and is not good with tenants. His employees are fearful of him. Advice to landlord: Get a new Resident Manager who prioritizes a positive tenant experience”

“Pros: Big apartments, nice amenities, clean common spaces, friendly and attentive staff, views Cons: Noise, horns, traffic, noise, worst part of Hell’s Kitchen, expensive. Live a few blocks north. Sometimes gas will go out so you’re on hot plates for a month. Usually an elevator or 2 out of service. Move in and move out are needlessly complicated to get scheduled Advice to landlord: Leasing and management office are pretty useless. Staff probably should get paid more. Allow more than an hour for move in and move out”

“Do NOT move here unless you want to listen to loud car honking and construction noise at all hours of the day and night. This building is right on 41st between 10th and 11th and the street is a bottleneck into the Lincoln tunnel. It’s literally a nightmare and you can come and listen for yourself by just walking on 41st anytime starting at rush hour up until late hours of the night. The construction also doesn’t stop. It’s the worst place I’ve ever lived in Manhattan and I can’t wait to get out.”

“Warning! Do not stay at apartment 20D this apartment got heating issues. Horrible experience all winter had to pretty much ask every week for the heat to be fixed In my room. The hallways and lobby don’t have heat neither they will lock you down to the lease even if the apartment got defects.”

“Pros: I could walk to work Cons: This building is one of the worst in Hell's Kitchen. I paid $7000 a month for a three-bedroom that wasn't worth even $5000. A few months in, we got a mice problem. Some of the tenants in this building keep their apartments very unhygienic (I have seen the inside of a few apartments), and I am not surprised mice are running through the walls. However, they started coming into my apartment from a hole in the wall that wasn't properly patched. Their servicemen had to visit about seven times to fix that hole. Shortly before we moved out, our terrace started leaking into the apartments below when it rained, and the servicemen were in our terrace with towels trying to drain it. So glad I am out of there. Advice to landlord: Please find a different property owner”

“Pros: Great doormen Quick maintenance Quiet Cons: Mixed messages on dogs in outdoor space. Sometimes allowed, sometimes not. Office does not respond to emails once you are not re signing your lease A/C turns warm after being on for 6-8 hours, leaving you waking up sweating Advice to landlord: Allows dogs in grilling and outdoor space”

“Pros: friendly & responsive doorman, good water pressure, cleanness, overall great experience Cons: they charge you absurd amount of $$ for temporary bookshelf if you are looking to flex another roommatee Advice to landlord: Not applicable. It was great”

“Pros: There is nothing to like here Cons: Everything is so bad; Poor management, unprofessional, unsafe Advice to landlord: Change profession please”

“Pros: Doorman, gym, roof, patio Cons: None to think of Advice to landlord: Keep it up”

“Pros: Doormen were always kind Cons: Every other staff member in the building or management team was rude, incompetent, or actively tried to make my life more difficult. Tried to nickel and dime us on the move out, has policies that made it nearly impossible to move out and dispose of trash/furniture, had rules surrounding guests that could come over, fought us when a roommate needed to move out and we wanted to replace with another person, my heat hardly worked, accused of breaking things in the common areas when video showed nothing of the sort. Overall terrible experience. Advice to landlord: Hire people competent and respectful”

“Pros: Great view; convenient location; good appliances; maintenance staff (in blue uniforms) and doormen are great. Cons: The tap water has a brown tint. Only allows a couple of hours to move in which is impossible. Building manager and some staff (those in brown uniforms) are unhelpful. Advice to landlord: Brown water is unacceptable”

“The Bad: -If you move here, during your initial walk-through, make note of EVERYTHING you notice as far as damage, staining, anything not fully clean, etc. Even if the staff member walking you through tells you not to worry about it. Note it, take photos, and send copies to management, keep records, timestamp them somehow. Plus, you never know who will be there when you move out, so this covers you. We were naive and did not do this. -The main entry doors into the units have no acoustic quality to them whatsoever, so you hear everything going on in the hallway, even from the opposite far end. -If you live next door to either the D or J units, know that these are larger units, and are typically shared by young people. At least on the floor we lived on, both units were consistently loud and inconsiderate. -The 'new' wood flooring they installed before we moved in, is low quality and scratches with little effort. It does not appear to have a durable finish. Completely cover it with rugs or be forewarned that you will pay to replace the wood if there are scratches. -Our apartment had a spectacular view, but you do hear everything being that high up. Noise is to be expected in the city, but all of the sirens echo loudly, and 10th ave sounds like a drag strip on weekend nights. -The building markets itself as a luxury building, and it probably was 10 years ago, but everything is dated now inside the units (except the new cheap wood floors in select units). We toured much nicer buildings within the same price range. -No washer/dryer in unit. Many other luxury buildings have this. -Appliances and plumbing fixtures in the units are dated. The Good: -Concierges and Porters specifically are awesome. -They do try to respond quickly to noise complaints. -They do respond quickly to service requests. -The views are nice. -They did recently remodel the parts of the 3rd floor (shared amenity areas). It looks nice and new at the moment.”

“Worst experience ever. My studio is so dark. There is no natural light. I have to always keep my lights on. Some workers are friendly, but some are not. Once you talk with the manager about terminating the lease earlier, you will be regret for the rest of your life. They are so greedy to ask the termination fee. It is far away from the price you can afford. The worse thing is they will ask more and more when you agree to settle. DONT LIVE THERE. There are so many other luxury apt around.Please avoid this one.”

“We tried to get out of a lease because my mother was diagnosed with an illness and we had to move to take care of her. We understand to break any contract there are penalties which we gladly agreed to pay. After we paid $13,560, they still wanted more. Now they are trying to get another $17K+ out of us. They are ruthless people that do not communicate with each other. They will ruin your life. Run as fast as you can from any Durst Fetner property. They are money hungry people that only care about their bottom line. Do not be fooled by the little bit of bells and whistles here. It is all an illusion. Move into a place where you are not just a number and the landlord knows your name and has a heart. One day you might be in our position and will be glad you did.”

“Management of the building has shifted and has become very poor. The onsite building manager is horrible and rude (when he is around). The building lures you in with lower rent and a pitch that rent is "stabilized", but there will be sharp increases in rent year after year. Do not believe anything the Leasing office tells you. Even if you get it in writing they do not honor their promises. You're #1.... until you sign. There is a large amount of turnover in the building. The amenities, hallways and appliances are aging and not maintained well. However the building compares itself to much newer building in the neighborhood and charges a premium rent for a average building with below average amenities/services. You must pay EXTRA to use the amenities (gym, game room, outdoor spaces). None of it is included in your rent. Be aware you'll pay hundreds of dollars more if you wish to use the amenities. Front desk staff is very courteous, but provide a minimum level of service (They are "concierges" not "doormen" Until of course, the holidays arrive and then their hand is out while they hold the door open). The building has had some security issue as front desk staff let anyone enter the building and access resident floors. There is LARGE amount of noise in the area. There has been nonstop construction in the area, early morning jackhammers, a new nightclub on the west side that frequently pumps loud music in the evenings. The Yotel on the East side provides non stop light pollution ad a bright purple light glows into your apartment all night and there is a large amount noise from the patron of the nightclub and frequent fights. Be ready to wake up to late night sirens. Buyer beware - Overall this is a building to pass on.”

“Horrible management. Management is very un-responsive. The amenities are not that good, common areas aren't always open on the posted times. The gym has a lot of broken equipment, tv's don't work, and is quite dirty. Lights are never on in the gym either, nor is it equipped with tissues/cleaning liquid. The apartments are not in good shape. AC's are broken. Things are very flimsy, ovens break, paint chips, floors are broken, etc... Although, if you put in a note with maintenance they will come fix it very quickly (very nice people). But how many times do you keep doing that? Flimsy is flimsy... Bike room has 40 empty spaces, but you are told that there is a waitlist. Management has no idea who has a bike, and who doesn't. People smoke weed at all hours of the day, consistently and nothing is even done about this. I'm not talking about the occasional smoke, this is literally 4-6 times a day, with the bad smell of the weed coming to bedrooms. Doormen all acknowledge the smell, but management cant/won't do anything about it. My fiance works from home, and its just ridiculous. If i had a kid, i would sue!!! For the 3k you are going to pay, you are better off finding a different place to live.”

“I lived in 32D for three years. All of the 15 staff members were friendly, helpful and responsive to requests and repairs. Although a large building, my experience was that staff knew who you were and very reliable in meeting any special requests. Out of town visitors were welcomed and given a key at my request if they arrived and I was not there. I found the Hell's Kitchen area very safe. I had no fear walking the neighborhood late nights. I found the location great for traveling throughout the city by subway. Good restaurants and easy walking distance to the Bway theaters. GREAT city views especially at night...North to GWB, South to Ellis Island and Statue of Liberty, and whole East panorama. When I lived there, the hotel across from The Victory was not yet built...it was a million dollar view. I thought the rent was very reasonable. In building parking was available.”

“PRO: NEIGHBORHOOD CON: RENT PRICE & NOISE It's a decent building but they charge luxury rents for modest everything. You may come in with a low rent offer but when it's time to renew they will jack the price up! Although it's rent stabilized, the actual "legal" rent is huge and the rider you will sign means the rent stabilization applies to the legal rent and not the rent you're going to pay each month. I was told it was rent stabilized and the increases are mandated by the city but apparently this was a deceptive tactic used by the sales agent since that max % does not apply to the actual rent you'll pay! Bottom line is that they have the flexibility to increase rents by huge % increases. The location also means it can be quite noisy. The building is high so maybe the higher floors are less noisy but definitely floors 8 and below are SO VERY LOUD. My out of town visitors always complain about not being able to sleep when they're out in my living room. The windows they used are cheap because they do not insulate any sound whatsoever. I know what I'm talking about as I've lived in other city buildings with proper window sound insulation! For the high price, loud noise and average amenities, you should consider elsewhere!”

“Still relatively new at The Victory, but so far very happy with living here. The doormen are lovely, maintenance is quick to reply. The location is awesome - right in Hell's Kitchen, with awesome communications everywhere. You're 5 minutes from Port Authority, from where you have a,c and e subway lines, and just about any bus you want. 10 minutes stroll down to the high line, 15 minutes to Central Park. All possible groceries within minutes (though I'd love a Trader Joes nearby). The apartment isn't exactly luxury, we're talking a 12 year old building here, but the sq footage is great for the money. They might have been raising rents, but hey - Hell's Kitchen is THE hottest real estate area right now, and rents are sky rocketing everywhere. Check neighboring buildings - same thing there. 8 floor terraces are amazing, the fitness center and lounge very nice. Noisy? It's Manhattan, of course it's noisy. But I haven't heard my neighbors a single time... Only real downside - resident services, the department at Durst Fetner that is supposed to "serve" residents, SUCK. They really won't help you with anything, and their attitude is horrible. Completely pointless to have such a department, if they don't care anyway...”

“I lived in this building for 5 years and the management has changed and is now terrible, which is why I am leaving. They have raised my rent over $300 (about 14%/year) for the past 3 years and it has just become ridiculous. Do not think that they will not do this to you as well. Most my neighbors that I have talked to have also told me how the rent increases are completely ridiculous. They say the are rent stabilized, but I assure you, it will not apply as they make you sign a rent concession waiver.”

“Yes, my studio was beautiful. And yes, the building is relatively nice. However, do NOT underestimate how inconvenient it is to live in this location. First off, 3 avenues from the subway is a huge PITA. And, living in such close proximity to the heart of times square & port authority was AWFUL. I never felt safe living in this area. In fact, my purse was stolen within the first 3 months of moving to this neighborhood. Secondly, while the doormen were total sweethearts, they were NOT attentive in any way shape or form. In fact, I had various friends who would just walk into the building and were not stopped once. I lived in this building for 2 years - I'd say the rent was "reasonable" initially, and then after my second year they tried to raise it substantially. No way in hell is a studio in that location worth $2700 . In fact, anything above $2300 is just absurd for this neighborhood. Hello, did management forget it's 10th Avenue? Lastly, I cannot BELIEVE how long it has taken to get my security deposit back. I've lived in 4 other buildings in NYC, and each management company had sent me my check back after 1 month. It's been over 70 days now, and this is just absurd. Based off of these factors, I would NOT recommend for anyone to move into this building.”

“We looked at soooooo many apartments! We knew when we found this apartment, it was the right decision. We signed a two year lease and 5 months later, we are glad we did. The staff is really helpful and friendly, any maintence issues are responded to quickly (thanks, Mark and Eddie), and the amenities, though they can use a bit of updating, are very convenient and afforadble. I use the roofdeck all of the time. My partner enjoys the basketball court and the BBQ on the sundeck. Our apartment happens to be a corner unit with floor-to-ceiling windows, so our views are pretty sick. The apartments are really spacious and have good closet space. I can see us really putting down roots here. We recommended the building to other friends of ours and they gave each of us an Amex Gift Card when they moved in. It's little things like that that make us happy with our decision.”

“This place is scummy as hell.”

“It's shocking that this building is 10 years old (2002), because it feels 30 years old. I've lived in another rental building built also in 2002, and the Victory is just 9000x worse. Everything is of the lowest/cheapest quality with the sole exception of the "granite countertops," which are nothing but a marketing gimmick and the only nice thing about the apartment... Clearly meant as a distraction! CONS: ((1)) The windows are the cheapest ones they could find and are impossible to open and close and are poor-mediocre at blocking the sound of noisy area. This is a huge problem if you're on 10th avenue with truck horns, trucks hauling empty dumpsters down the bumpy road, ambulances, and police cars. ((2)) The metal apartment doors block 0 sound.. hallways and trash room are an echo chamber, so you hear everything from the hallway, including glass bottles clanking, doors slamming, and neighbors yacking on the phone waiting for elevator, and I was farthest apartment from the elevator! ((3)) Hallways often smell like garbage. ((4)) The refrigerator is the least expensive full-sized refrigerator sold ($450-ish new), and certainly does not go with a $5,000/month apartment, sounds louder than a diesel engine (it's broken somehow) and they refuse to fix. ((5)) The 1970's style parquet floors are ugly, and each piece is slightly warped, so there are air spaces between floor and sub-floor, causing even a dropped pair of scissors to sound as loud as a bomb, and they do NOT allow carpet. ((6)) The building has 1972-style popcorn ceiling EVERYWHERE in the apartments and hallways that is just disgusting, and I don't know where they even found that material in 2002! Also, the popcorn ceilings actually enhance sound echos somehow. ((7)) The paint (walls/windowsills/etc) is of the lowest quality and windowsill paint bubbles up. ((8)) They paint over everything, even things that shouldn't be painted over, including wallplates and fire spriklers. ((9)) Closet layout is HORRIBLE. If you have clothes, forget about being able to organize them. ((10)) A mirror only instead of a medicine cabinet in the bathroom.. virtually no enclosed storage (are you kidding)! ((11)) There's no FIOS in the building because, according to Verizon, the building refuses to let them put in their wiring, a testament to management's attitude that they won't accommodate an improvement, even when free and handed to them. PROS: ((1)) Friendly doormen ((2)) Good if you own a car and drive to work (coupon for $200/mo parking in the building available from the parking company's website) and live on one of the top 3 floors.”

“I have lived in Midtown West/Hells Kitchen for almost ten years now. I have been living at The Victory for 4 of those years. I just renewed my lease and though the rent did increase, I felt that it was still a better deal than the rest of the buildings in the neighborhood and I know that living here I am getting great service (Jason, the doorman, is great), a clean place to live, and alot of space (especially compared to the new buildings in the neighborhood). I work long hours and the Victory is a short walk from work, but not in the hell hole people call Times Square. It actually has a great location, CVS in the building is convenient, Food Emporium across the street, etc. Overall, it is a good place to live if you like space, convenience, amenities, and a non-snobby atmosphere.”

“This building is located at the entrance ramp to the Lincoln Tunnel so there's loud truck and bus traffic non-stop, 24/7. If you live here, you'll need earplugs, Ambien, valium or all three. The windows are cheap and don't close properly so noise isn't muffled. Black grit and soot from all the exhaust seeps into your apartment. The building is not aging well - plumbing problems all the time. There are a few nice people working in the building but it's an uphill battle keeping up with maintenance. The people in the leasing office are out of touch. The views are nice, but for the price, there are much better places to live in Manhattan.”

“I just moved to The Victory about two months ago and my experience has been really great so far. The staff was really accomodating in setting up my move-in and even when I got to the building, they helped me with a few things in my apartment. The doormen and Leasing are really accomodating too. My neighbors are friendly and I have a few friends who live in the building, so that probably helps too. I got a $500 Amex Gift Card because I was refered to the building and my friends got one too for recommending it to me. Since moving here I have referred friends to the building too. I signed a two year lease and I am really glad I did. They are constently making upgrades to the gym and amenities (they just put in an arcade room), which is nice to see. I also work alot, so I use their conceirge services for things like a cleaning lady and to send my laundry out. It's nice to just have a convenient place close to work that is clean and quiet.”

“Occupied a convertible 2BR on a high floor in this building from 2010 - 2011. Here are the pros / cons: Pros: -New building -Clean lobby & facilities (gym, etc.) -Friendly doormen - Jason in particular is a great guy -Proximity to grocery store (Food Emporium), CVS pharmacy in same bldg., dry cleaners -Open roof pretty cool during summer months Cons: -Bathroom plumbing was not great -42nd Street is VERY loud (obv. not The Victory's fault)...even on our high floor, can hear trains, cars, and boats throughout the night with windows closed -Elevators can be pretty slow at times (4 for 46 floors) Neutral: -Walk to Port Authority is 2 avenues (~10 min), if that matters to you Overall a decent building if you are OK with the neighborhood. The new MiMA tower / YOTEL should help kickstart additional development in the area. Would recommend --”

“Been in the building for 4 years. Rudy Gonzales was the leasing director until recently and he always was accommodating and helpful. A few months ago he left and a twenty-something girl named Lisa replaced him. She's a nightmare. Rude and condescending. I understand that rents go up over time, but she is completely inflexible. Not only that, she will yell at and interrupt you, so that your lease renewal process is profoundly unpleasant and abusive. I don't know where she learned her manners, but she could use a few lessons in tactfulness. Rudy was much more pleasant. Having spoken to some of my neighbors who have been in the building even longer than me, I know that she is this way with everyone. It's a shame. It's not a bad building but the plumbing is constantly leaking or clogging up, the appliances break, the parquet floors are cheap and constantly splintering, and I'm sure they'll steal my security deposit for all of these items when I move out. Nestor, the "resident manager", is a thief.”