All 30 tenant reviews.

“Pros: Great building and location Cons: Increased my rent by 10%”

“Pros: Solid spot - plenty of amenities and helpful staff Cons: Sometimes tough to contact building super”

“Unit 12E, 5C Pros: Fast response from maintnance and office teams. Super friendly staff. Heard the new amenities are great. Cons: Depending on the floor you live on, you need to take 2 elevators to get to the roof top or Laundry. The floor was creaky in the summer. We Left the apartment sparking clean and was charged a cleaning fee. Had video to prove it. Emailed them and the charge was removed. Chief of maintenance was in charge of it. Rent increases were higher than expected. Advice to landlord: Lower rent increases”

“Pros: The doormen do a great job, I always feel safe. They’re so kind and sweet! As well as any maintenance staff Cons: They don’t provide updates on service requests”

“Pros: Helpful front-desk staff Cons: elevator wait time (potentially resolved by now)”

“Pros: The building manager is lovely, the front desk staff are excellent, apartments provide good value and some pleasant views of Trinity Church. Cons: There is an issue with pest control and while most of the maintenance staff are friendly, sometimes the head maintenance person can be less than friendly. Advice to landlord: To keep the hallways cleaner, to have a talk with the head maintenance person to be more pleasant to tenants.”

“Pros: loved the doormen and unit itself Cons: management is unresponsive”

“Pros: The building staff is friendly and responsive and we have not had any issues with the unit for the whole time we have lived there. Cons: The management company will definitely raise you rent, often times by a lot, every time the lease is up. The area is also very crowded with tourists.”

“Unit 19g Pros: Maintenance is fast, efficient and very responsive, and all of the building staff are incredible. The apartments feel well-maintained and quiet, even with neighbors occupying apartments on both sides of us. I personally, on my floor, have not had any pest issues or rowdy neighbor issues but I am on a higher floor so I'm sure it all depends. The apartments are much nicer than what they look like online in my opinion. Cons: While the windows are beautiful, they can be super drafty, and we've had some continuous issues with them. For the price, there could be nicer upgrades, especially in the closet/storage areas. We're paying luxury prices for this area, and while the square footage feels much larger, the finishes are definitely not up to par compared to the other buildings in the area. very very basic finishes. An amenity fee is required, which has been increased YoY without any major imporvements. The initial rent increase was high when no upgrades had been made to the unit or building. They were willing to negotiate but not reduce the price comparatively to the other available units in the building, even when cheaper units with comparable floors and square footage were listed online. Advice to landlord: negotiate the rent increases, especially when cheaper units are listed online and sit vacant for months. Don't you want to retain good tenants while maintaining cashflow?”

“Pros: Very nice building, supers and doormen. Building is quiet and rooftop is very well maintained. Cons: Expensive. Laundry room machines do not work, but they are changing them now so should get better. Advice to landlord: Keep better maintenance of laundry room”

“Unit 11K Pros: Great location. Nice size apartments. Good front desk staff. Cons: The building violated their 421-G agreement and illegally deregulated all apartments from rent stabilized status to market rent, was sued by tenants, and lost. As a result they had to pay back rent and offer tenants rent stabilized leases (but ONLY the ones that sued). The building also has a MAJOR COCKROACH problem and they do not deal with it properly. The bugs come up from the basement and have infested the trash rooms, the elevators and apartments. Its not pretty. The laundry room is a joke - the machines are always broken and its not clean. They have a lot of apartments that are shared with young kids and are ridiculously noisy with parties, fist-fighting (which you can hear) and shouting. Drunk guys in their underwear in the hallways, that kind of thing. There is also leakage from apartments on upper floors that comes through the heating vents and onto the ceiling. Also their leasing office staffing sucks. Rude, dismissive, arrogant, and just plain dumb. Advice to landlord: Get it together. Stop treating your building and your tenants like trash. Def not worth the price.”

“Pros: The units are large with high ceilings. There is a new Whole Foods across the street. Building staff if friendly but not empowered to make meaningful improvements. Cons: Common areas are not maintained. Elevators, laundry room, and gym are in constant disrepair. Rent renewals have been at 30% increase the past 2 years. Advice to landlord: Provide luxury experience if you expect to charge top of market rates.”

“Pros: Moving out of this hellhole. Cons: Absolutely disgusting place to live. We moved in August of 2022 and initially were really happy with the apartment and management. Little did we know we were not the only ones living in it. This building has a HORRIBLE cockroach problem. It is absolutely infested and the management refused to help us with the issue. We put in at least 5 service requests and every time they said they would address it, they would come in and spray basic RAID spray in a couple corners and leave. We desperately need a professional exterminator, especially when it spread to our lofted BEDROOM area, but they would not do anything to help us. To put the cherry on top, upon moving out I specifically asked the management if I should patch up the holes in our walls from small screws. They told me if it was less than the diameter of a dime I would not be charged anything. Low and behold my move out invoice include a $300 dollar fee for the spackling!! They also charged me another $300 for a quoted $130 easy move cleaning service. Best part is when I followed up inquiring about these fees, management ghosts me and stops responding to my emails. Absolutely horrible experience with this building stay away at all costs. Advice to landlord: Get an exterminator”

“Pros: Location Friendly staff Cons: Rent raised unreasonably high, offered renewal at lower rent Unreasonable terms and conditions (READ FINE PRINT as the terms are extensive and onerous) Limited amenities Poor noise insulation Avg finish Quality Advice to landlord: Treat your residents with respect.”

“Pros: Friendly staff and has good amenities Cons: Laundry machines are always broken and walls are very thin”

“Pros: Great staff, great building, awesome location. Cons: Some times elevator takes a while in the morning”

“Pros: doorman were the best Cons: rent increases were crazy Advice to landlord: manage rent expectations”

“Pros: Great building, Great staff, Very clean, Great Amenities. Cons: No cons come to mind. Advice to landlord: Keep it up! :)”

“Unit 12K Pros: Extremely clean, beautiful rooftop, the gym is bright and always clean and cool The porters and people working the front desk are who really make this building worth it. They know every person coming in and out and pay close attention to new faces. They all knew our names within a couple weeks, and they quickly became friends to us. Cons: We have six elevators in total but due to constant maintenance we have one to two working at a time. The wait can be anywhere from one to fifteen minutes, makes it tricky to gauge when to leave. Usually it's fine. Super frustrating though when a ten minute wait makes you late to a zoom meeting in your own apartment :( I think the people here are a little stuffy. The folks in my hallway are very sensitive to noise I guess, but feels like the whole building is this way. Sometimes watching a movie on the tv at 7 or 8pm can get you a noise complaint or having a five person party on a saturday can get a knock at your door. The last con is you have to live in the financial district. Not many families or good food around. There's not really a sense of community or even neighborly kindness. It's like the twilight zone neighborhood of New York. If you like keeping to yourself and quiet friday nights, you may like it.”

“Pros: Near most subways. Friendly, helpful staff. Quick maintenance response time. Nice 2022 updates to common areas. Cons: No in-unit washer/dryers. The laundry room washers/dryers are often broken. Not enough washers/dryers for the number of residents. Advice to landlord: Add additional washers/dryers. Daily checks for broken washers/dryers.”

“Pros: Very clean and great location Cons: Gym is kind of limited Advice to landlord: Keep the great staff”

“Pros: Great place to live and at a good spot. Neighbors are good. The management is fine and the front lobby people are great. Building is clean and has decent amenities. For the price it’s OK. No pests which is wonderful. Cons: The building elevators are slow and always being worked on. They’re not operating at full capacity. The hot water is brown sometimes and maintenance can’t do anything about it because the supervisor just shrugs it off. Advice to landlord: N/A”

“Pros: Staff (except maintenance) was really nice Well maintained and clean Cons: The maintenance staff was rude, didn’t listen when I said the heat wasn’t working despite I could show them the temperature readings”

“Pros: Clean, professional, quiet Cons: Slightly pricey, not a very desirable location”

“Pros: SUCH good people and such a clean building Cons: Neighbors can be a little uptight about any noise”

“Pros: Front desk staff are nice. Good closet space. Extra storage available. Cons: No doorman. (Inside desk is staffed). Water was often brown/rust colored. Few elevators. (Some shafts are now storage.). Check windows, some bedroom windows lead to an airshaft, making them not legal bedrooms. Gym is not 24 hours. Renewals are tough. They offer renewals at 20% from current rent. After I declined, my apartment was offered at the same rent I was paying. When I pointed it out they said that was for a new tenant only, renewals go up 20%. Crazy that they would rather have constant turnover than stable tenants. Tons of utility charges added to your rent bill in addition to your separate con Ed bill. Advice to landlord: Making renewal pricing equal to new tenant pricing. Put a doorman in front. Make gym 24 hours. Fix TVs in gym.”

“Pros: Doormen, nice view, fast maintenance Cons: Leasing agents and management. Management will get you in for a month free fairly cheap. As soon as your lease is up they will raise rent by 300-600$. They tried to raise mine by 550$ a month and then claim that it’s at market price. Advice to landlord: Restructure your pricing”