All 11 tenant reviews.

“Pros: Staff Clean Gym Great views Cons: Water pressure isn’t great”

“Pros: Newly renovated apartments, quiet building Cons: management is rarely helpful or responsive, they jack up rent an insane amount if you want to renew your lease, we’ve gotten several threatening letters from con edison about heat being turned off due to canvas properties not paying their bills Advice to landlord: pay your bills !!!”

“Unit 17 Pros: - clean apt with good amenities - decent water pressure - new appliances Cons: - always having to wait for hot water - the loudest heating system - no heat - management needs several reminders to resolve issues Advice to landlord: Continued communication makes tenants more knowledgeable and less likely to continue to complain”

“Pros: Affordable, quiet, and washer and dryer in unit. Cons: Pigeon problem, landlord unresponsive, and stolen packages. Advice to landlord: Please be responsive! I had a serious bird issue outside my apartment and was not taken seriously which caused a lack of sleep.”

“Unit 16 Pros: Location was nice. Near the park, river, and museums. Cons: Management extremely unresponsive. Was locked out of my unit 3 times from faulty electric locks. Garbage area was disgusting. Had to threaten legal action to get deposit back. Advice to landlord: Be better.”

“Pros: The building itself is nice enough. It’s a pre-war walkup, nothing special. The apartments are renovated to be more modern. They’re also usually pretty good about trash disposal. Cons: THE MANAGEMENT COMPANY. Dear lord, I have never encountered so many incredibly incompetent people in one place before. First of all, it’s a revolving door so you’re never speaking to the same person twice. These people are horrible at their jobs. They’ll harass you for months for money you don’t owe them, forget to pay their bills, and refuse to pay ConEd when they threaten to cut power and heat to the building in the middle of winter. Also, be prepared to live with critters aplenty. They only treat for pests every six months, so you’ll become intimately acquainted with the roach and mice colonies living in the walls! Advice to landlord: Hire a different management company, Canvas CLEARLY can’t get their sh*t together.”

“Pros: Pros: good water pressure, nice neighbors, great area, clean building, good natural light Cons: Cons: everything else. Cockroaches, mice, thin walls, water that takes forever to heat up, loud radiators, apartments that have a new issue each month, shitty renovations, small rooms Advice to landlord: This is by far the worst property management company I have ever dealt with in New York. First, they tried to charge us the gross rent, when our lease expressly said we had a rent concession and only needed to pay the net effective each month, since we do a month free. They also tried to charge us a second security deposit 9 months into our lease! These issues took three months to resolve and a lot of tears and frustration and at the end of it, we didn't even get an apology. They even admitted that they didn't have our full lease! They lost it! When my roommate and I decided that enough was enough and we wanted to leave the lease early and we figured that this would be better for everyone (they clearly wanted to rent it out at a higher price and were trying to push us out), they wouldn't even let us leave the lease one month early without paying the entire concessed rent and giving up our security deposit! Obviously we rode out the remainder of the lease, since we didn't have 10k laying around to pay them. They also are so unresponsive and bad at their jobs, that I genuinely don't know how they're in business still. We recently found out that they did not pay Coned for the heat for almost ten months, so Coned sent TWO notices saying they will be turning off the utilities (except electric, which tenants individually pay for). After the first notice, Canvas said they had paid the outstanding bill. Well, they flat out lied. Coned sent a second notice. I emailed Canvas countless times to get them to pay the bill and they've now said that they paid it, but will not provide proof of payment. So now, our heat will probably be turned off tomorrow IN THE MIDDLE OF WINTER. I have dealt with shitty management companies and landlords before in New York. I've had landlords who didn't give back a security deposit for a bullshit reason. But no one has been as incompetent, unresponsive, and rude as Canvas. Stay far away from them if you want to keep your mental health.”

“Pros: Very nicely renovated. Cons: They don’t clean the building. Landlord never responds. Service requests take weeks to fix. Packages get stolen. There’s a roach, ants and pest problem in the building. The cameras for security aren’t real. The butterflymx doesn’t work so you have to manually open door for delivery or friends. Advice to landlord: Respond to your tenants. Clean your building. Have regular pest control. Fix your butterflymx system. Take out the trash more regularly. Lock your back door to the trash area so that packages don’t get stolen.”

“Pros: Neighbors are fine Cons: Management does not answer no matter how many times you contact them about the many different issues there are. Garbage never gets taken out. No in house super as they claim. Front door buzzer has been broken for months. Packages have been stolen and they refuse to look at the security cameras. Advice to landlord: Answer your emails”

“Pros: good location, tenants in building are decent depending on who you live near. Cons: THIS BUILDING HAS A RODENT INFESTATION. trust me. you do not want to live here. management refuses to do anything to fix this. the management does not respond to tenant emails and calls, nor does any other agents from building management office. impossible to get ahold of anyone, resulting in dangerous situations. they have been reported to 311 numerous times. people as high as the 5th floor have reported mice infestation. do not come here.”

“Pros: Up to date appliances. Somewhat newly renovated apartments. Great location. Co-tenants are generally respectful. Cons: Nonstop issues since before move in. Took months to get a physical key to the apartment with constant issues with the electronic door entry to both the building and individual apartments. Garbage overflows from the dumpster weekly, causing the common area to be riddled with vermin. The heat was significantly reduced this past winter; there were days without heat during snowstorms and zero apology or compensation from the landlord. The Stone Street properties phone number is disconnected and it’s impossible to get in touch with the company. Advice to landlord: Respond to your tenants. Hire employees to take out the trash regularly. Turn the heat on during the winter, and keep it on. Show some repect to your paying tenants.”