All 4 tenant reviews.

“Pros: Great location. Near every major train on the west side. 30 minutes (sometimes less) to the West Village. Neighborhood is constantly changing and there has been a great influx of new restaurants, coffee shops. Building is down the road from Convent Avenue and the Hamilton Grange. Apartments are spacious, high ceilings, great light all year long and it never feels tight or stuffy like some NYC apartments do. Cons: That being said, in the winter the heat is a constant struggle. Going on and off all winter long, sometimes on very cold days. Landlord always says it's a problem with the boiler but they never seem to be able to fix it. Additionally, rodents come and go. Not an infestation (thank god!) but they do come out every so often through cracks in the floor and in the kitchen cabinets. Landlord can be a bit lazy with maintaining basic apartment needs and updates. Advice to landlord: Listen to tenants more, especially when the heat is out for 3 days straight. Take more care of rodent issues, than just the monthly exterminator visit, who only sprays for bugs but can't do anything for mice.”

“Pros: Great neighborhood, lots of natural light, really great neighbors, right above a laundromat, close to the express trains Cons: Super and management are lazy and unresponsive until you tell them how these issues are violating your lease agreement. - took over a MONTH to address a repeated pest problem in our apartment after calling the super multiple times and management - broken steam radiators/ignored issues leading to water damage, inconsistent heat, and indoor allergen concerns. Steam was literally coming from our ceiling because the super never covered the pipe properly and we had dirty steam drip all over the walls of our apartment 🥴 Advice to landlord: Everything about the building is honestly great with the exception of the laziness of the super and management. Don’t be afraid to call them out to get stuff done.”

“Pros: The neighbors are really nice, quiet and you honestly hardly even see them. The roof is a + even though you’re not *technically* allowed up there. Not sure about other unit’s rent, but mine was very reasonable/sustainable with the deal I had. Landlord became very responsive once I became incessant and showed that I would be heard and have my problems handled timely. Cons: Upon move-in the unit was not cleaned at all. I mean like not even swept— nothing AT ALL. If you placed your hand on the wall it would leave a handprint embedded in the caked dust that was floor to ceiling in every room. I also had a bug and mice problem during the first month or two that I was later informed was a not an issue exclusive to my unit. I cleaned up when moved-in, and I raised hell practically about living with literal rodents to where it was finally taken care of… but it definitely took longer than it should’ve. Or rather, it maybe should’ve been addressed before new tenants had moved in. Advice to landlord: Don’t really care for the Chase Alliance Group, as you have to jump through hoops to get in contact with them, and then have anything done through them and their correspondence. The landlord, however, I felt meant well and once I had direct contact with him a lot of my issues were taken care of and he was very responsive with him and I really appreciated it.”

“Pros: Nice unit layout. Lots of potential. Cons: Terrible up keep. Unresponsive super & management. Rodent/roach problem. Leaky ceiling on top floor. Advice to landlord: Actually fix the problems your renters are complaining about. Tenants should not have to beg you to fix water issues, pest problems, heating problems etc.”