All 10 tenant reviews.
BERGEN PALACE NY LLC · avg 4.3 ★★★★★ · New York City
“Pros: - Building has all the amenities that you need. they are not luxury quality but they do the job - Solid management - many long term tenants Cons: - Their A/C units are not great. each year there are some issues. but building is responsive in sending in techs to fix.”
— 824 BERGEN STREET · Brooklyn“Pros: Common areas kept clean, management is friendly and responsive Cons: Frequent hot water issues, including multi-day outages. A lot of street noise from businesses across the street. Apartment doors are not well sound insulated, so the hallway noise is loud Advice to landlord: Fix the hot water issues”
— 824 BERGEN STREET · Brooklyn“Pros: The building has amenities but are a bit outdated Responsive super Great space and location Cons: Outdated amenities A bit overpriced compared to other apts nearby”
— 824 BERGEN STREET · Brooklyn“Unit 312 Pros: The apartments are sunny and well maintained. The showers are nice and have great water pressure. The super is very responsive and generally friendly, even though our dog always barked at him. I liked how pet friendly the building was. Common areas were cleaned several times a day. We briefly had a mouse problem and they responded quickly and thoroughly. Management was generally responsive to issues, repair needs and complaints. Cons: our apartment faced a school playground that was used by two different schools and had children out playing all.day.long. Very loud screaming children. Staying home sick was not a restful day. I have a child of my own so I know that cannot be helped but very frequently the school would have fairs or parties or gatherings, and sometimes even on an average day, during which they would set up HUGE speakers that were facing this building and therefore blasting music into our apartment. The doorman turned over at least four maybe five times in the 8 years we were there and with each change it seemed like the doorman's hours were cut. So sometimes it could take days to collect packages. The elevators could be glitchy but its not such a big building that stairs are not always an option, if you are able to climb stairs. I wouldnt take an apartment here above the first floor if you have a mobility limitation. There is some strange "utility" charge that gets added to your rent each month that I could never figure out what it covered as we paid electricity and gas separately. The machinery in the gym is pretty low quality and not well maintained but its still nice to have that option. Dryers and Washing machines also seemed to break down frequently. Advice to landlord: Ask the school not to face speakers at the building. Invest in another washing machine and dryer. Have the doorman there more consistent hours (if at all.)”
— 824 BERGEN STREET · Brooklyn“Pros: The doorman/custodial staff are top notch, friendly and keep the building clean and taken care of. Management is very responsive to tenant complaints (same day response time for plumbing and HVAC problems). No pests in the building period, not even spiders or flies (in my unit). Cons: Shared facilities are a bit old/run down. Gym equipment is old and isn’t serviced (but functional). Laundry room frequently down one or two machines (but repaired quickly). Building is next to a vacant lot with a rat infestation, I never walk that way after dark.”
— 824 BERGEN STREET · Brooklyn“Pros: Great finishes and location. Cons: Noise from school”
— 824 BERGEN STREET · Brooklyn“Pros: Clean, quiet and large bedrooms Cons: Laundry and AC units broke down”
— 824 BERGEN STREET · Brooklyn“Pros: Good apartment,neighborhood, nice roof and amenities Cons: management and the super are slow to respond and take forever to truly fix anything , overpriced”
— 824 BERGEN STREET · Brooklyn“Pros: Good location Door man is great Big apartments Cons: Gym dirty If something breaks they replace it with old broken replacements They don’t properly fix things Rent is high Beware! Apartments are full of mold! They only care about their money and not their tenants They say building is only 10 years old, but they bought the building and renovated at 12 years ago Advice to landlord: Listen to your tenants”
— 824 BERGEN STREET · Brooklyn“Pros: Overall amenities. Apartments are mostly up to date. Quick response to maintenance tickets Cons: Beautiful roof but no furniture—a little turf and a few chairs could really change the game. Gym never has cleaning wipes. Rent is definitely high for the area, but stays pretty stable Advice to landlord: Do something with the roof? Great space that’s not being utilized at all”
— 824 BERGEN STREET · Brooklyn